CoLab Support Assistant

Posting Job Title

CoLab Support Assistant

Department

Academic Affairs

Position Type

Part-time Temporary

Number of openings

1

Job Summary

The CoLab Support Assistant is a basic technology tutor for JCCC students needing educational technology support in the CoLab. This position is responsible for initial assistance with a range of educational technology topics.

The CoLab Support Assistant will provide basic support for JCCC student educational technology questions; serve as the primary point of contact for students who encounter trouble with technology devices or software and escalate larger issues to the JCCC Technology Support Center, if necessary; serve as a tutor to faculty and students when special project needs arise related to technology, including CoLab facilitated virtual events.

The CoLab Support Assistant will use support tools and documentation to assist in helping address student educational technology needs in the CoLab; follow all Support Assistant guidelines and expectations for quality customer service; learn to operate available technology; facilitate and monitor the check-in/check-out process for students and technology.

The CoLab Support Assistant will perform other duties as assigned by supervisor, including but not limited to coverage of the front desk and fostering a welcoming environment; assisting the Support Specialist with event set-up; following and maintaining cleaning directives for the CoLab.

Required Qualifications

High school graduate or equivalent
Strong problem-solving/troubleshooting skills
Customer service skills
Interpersonal skills
Communication skills
Knowledge and comfort with various technology tools
Interest in and ability for learning and demonstrating technology
Familiarity or experience with customer service and support
Familiarity or experience with Canvas
Familiarity or experience with my.jccc navigation
Familiarity or experience with Microsoft Office applications such as Word, Excel and Powerpoint
Familiarity or experience with Google Docs and other cloud storage
Familiarity or experience with Zoom

Preferred Qualifications

Experience with video publishing and basic video editing
Experience with WordPress or other website/blog tools
Experience with voice recording

Required application documents

Resume

Cover letter

Hours per Week

12

Work Hours/Days

Varies depending on department need

Salary Grade Level

LVL1

Salary

$11.46 per hour

Location

Overland Park Main Campus

Disclosures

Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Johnson County Community College welcomes the application of any qualified candidate and does not discriminate on the basis of race, color, age, sex, religion, marital status, national origin, disability, veteran's status, sexual orientation, gender identity, genetic information or other factors which cannot be lawfully considered, to the extent specified by applicable federal and state laws.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email Hr@jccc.edu.

For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc.) refer to the links on our Career page.

Advertised: 24 May 2021 Central Daylight Time
Applications close: 16 Jun 2021 Central Daylight Time