Coordinator of Student Outreach & Support/Case Manager, Office of Student Outreach & Support

University of Tennessee at Chattanooga
Tennessee, United States
Salary Not Specified
May 12, 2021
Employment Type
Full Time

The Coordinator of Student Outreach & Support / Case Manager will serve as a non-clinical (non-confidential) case manager for students. The position will work with students of concern to navigate University administrative processes, refer students to appropriate University and community resources, advocate for student needs, and provide early and crisis intervention services. The Coordinator reports to the Assistant Director of Student Outreach & Support. The position may supervise administrative, graduate, intern, or student staff.

Responsibilities include: perform needs assessments for students, allowing for the development of a plan to refer, connect, and advocate for students with appropriate University and community resources; perform assessments on students in or potentially in crisis related to suicidality, homicidally, violence, etc.; facilitate education, training, and consultation services for faculty and staff on how to manage students of concern, including how and when to make appropriate referrals; assist in the coordination of the Paraprofessional Case Manager program; direct the operation of the Scrappy's Cupboard Food Pantry, including making determinations on eligibility for use of the service; prepare and submit reports on Scrappy's Cupboard program usage; assist in the operation of the Student Emergency Fund (SEF) program; facilitate the Emergency Housing program; assist in the management of the Student of Concern (SOC) Team; serve as an alternate and ad hoc member representative for the Office of Student Outreach & Support on Behavioral Intervention Team (BIT) and Threat Assessment Team (TAT); serve as the on-call for the Office of Student Outreach & Support on a rotating basis; serve as a member of the Sexual Misconduct Response Team (SRT) and SHSADDVS Education Committee; assist in conducting the annual assessments of the services provided by the Office of Student Outreach & Support; and perform other Office, Department, Division, and/or University duties as assigned.

The ideal candidate will possess the following:

  • Excellent judgment with the ability to manage highly sensitive and confidential information
  • Strong skills in the areas of conflict resolution, problem solving techniques, interviewing and investigation
  • Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations
  • Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle complex issues of extreme sensitivity
  • Skill in writing concise, logical, analytical reports to convey complex issues
  • Ability to maintain neutrality and work under stress
  • Demonstrated commitment to diversity and success in working with diverse constituencies, both domestic and international
  • Strong and effective interpersonal skills; the ability to listen well and demonstrate sensitivity to and respect for individual needs
  • Ability to establish and maintain professional and productive working relationships with staff at all levels at the University
  • Working knowledge of nondiscrimination laws and compliance regulations including Title IX, due process protections as they apply to Student Conduct proceedings, the Clery Act, VAWA and FERPA

Review of applications will begin on May 24, 2021 and continue until the position is filled. Applications received by this date will receive priority consideration.

Qualifications :

Minimum Qualifications: Bachelor’s degree; and one (1) year and/or Graduate Internship/Practicum experience working in a higher education setting, non-profit organization, or K -12 school system as a counselor, social worker, or case manager.

Preferred Qualifications: Master’s degree; two (2) or more years working in a higher education setting, non-profit organization, or K -12 school system as a counselor, social worker, or case manager; demonstrated experience working with individuals who may be in distress and/or handling difficult interactions; demonstrated commitment to diversity and inclusivity, as well as the ability to work with a wide range of constituencies (staff, students, faculty, parents, administrators) with diplomacy and tact; demonstrated commitment to working with multicultural populations, and an awareness of issues affecting women, minorities, and persons with disabilities; knowledge, experience, and training in handling issues related to gender-based violence; superior leadership and management skills, including interpersonal, organizational, and analytical skills; and excellent presentation and training skills.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

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