Coordinator, Testing Services

Position Details

Requisition Number

S790P

Home Org Name

Biggio Center Testing Services

Division Name

Provost and VP Academic Affair

Position Title

Coordinator, Testing Services

Job Class Code

DA11

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Reporting to the Testing Services Manager, the Testing Services Coordinator coordinates and ensures efficient and effective operations of the Biggio Center Testing Services are being implemented by Graduate Assistants, temporary employees, and other full time staff. Coordinates certification testing and academic testing services, proctors certification exams, and general academic and placement assessments.

Essential Functions

Supervises the work of temporary employees and Graduate Assistants; trains, coaches, develops and distributes work schedules and assignments. May assist Manager in hiring, training, and supervising of full-time staff.

Coordinates the operation of the testing area, including but not limited to, receiving exams from the faculty, scheduling rooms, proctoring exams, maintaining testing security and student confidentiality. Coordinates with the appropriate Testing Services Coordinators in regards to staffing to ensure the smooth flow of operations and assistance to students and faculty.

Serves as a certified testing administrator adhering to all proctoring requirements. Addresses academic dishonesty and procedural incidents that occur with the tester. Reports on tester behavior, technology issues, or Center issues which would have a negative impact on a tester’s session by submitting an irregularity report provided by the vendor. Consults with the Office of Accessibility, if warranted.

Assists in the development, implementation, and monitoring of procedures, goals, objectives, and processes for the Testing Center such as testing center environment improvements and client satisfaction. Ensures that policies and procedures correlate with National Certification Testing procedures. Researches software needs and provides recommendations for upgrades.

Coordinates and has direct responsibility for projects or specific sets of tasks related to a function, program, or departmental unit including software improvements for test monitoring activities and continuous improvement initiatives related to testing.

May provide clerical support functions for test registrations, activities, copying documents, running reports, faxing, and mail distribution.

Education Level

Some college; vocational or Associate's Degree

Field of Study

Fields related to Education or Business.

Years of Experience

2

Area of Experience

Experience in academic or commercial testing
services, administrative support services, and
customer service; experience utilizing and
supporting testing information system and
technologies. Must have at least 1 year of
supervisory experience.

Requirements for Additional Job Levels

Education Level

Field of Study

Years of Experience

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

Minimum Technology Skills

Minimum License and Certifications

Once employed, must pass yearly certfication exams for Prometric and Pearson Vue to proctor exams.

Desired Qualifications

Previous experience in an educational environment providing lead support functions for an office and/or program

Working knowledge of online test proctoring, scheduling, and testing service software

Supervisory and time management skills

Experience with Microsoft Office Suite.

Strong computer skills.

Salary Grade

31

Salary Range

$31,300 - $52,100

Job Category

Academic Advising/Support

Working Hours if Non-Traditional

List any hazardous conditions or physical demands required by this position

Posting Date

05/12/2021

Closing Date

05/25/2021

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/22316
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

1. * How were you made aware of this opportunity?
   • AU Employment website
   • Employment websites (Indeed, HigherEd Jobs, etc.)
   • Veterans Assistance Services
   • Disability Assistance Services
   • Newspaper
   • Professional Journal
   • Listserv
   • HR email
   • Social Media
   • State Employment Service
   • Walk-in
   • Other
2. * Please select the answer that best describes your current employment relationship with Auburn University.
   • Not a current Auburn employee
   • Current Auburn employee in position less than one year
   • Current Auburn employee in position more than one year
3. * Do you have a vocational degree, Associate's degree, Bachelor's degree/higher, or have completed some college coursework?
   • Yes
   • No
4. * Do you have 2 years of experience in academic or commercial testing services, administrative support services, and customer service as well as experience utilizing and supporting testing information system and technologies?
   • Yes
   • No
5. * Do you have at least 1 year of supervisory experience?
   • Yes
   • No