Systems Engineer II



Job Summary

The Systems Engineer II completes system installation and management, system monitoring and performance tuning, diagnostics and troubleshooting, user support coordination, backup and storage management, data center maintenance, infrastructure upgrades, and other related tasks.

Florida Gulf Coast University is committed to establishing and maintaining an inclusive working and learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of the campus life reflect a diverse, multi-cultural, and international worldview.

At FGCU, we collectively stand against any individual or group that practices any form of racism, discrimination, intolerance, hate expressions, or disrespect. We are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, religious beliefs, abilities, ages, gender identities, sexual orientations, socio-economic status, cultural traditions, family statuses, and military backgrounds. FGCU strives to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our University stronger. The University community recognizes the importance of a diverse and inclusive institution and holds these ideals as paramount for the current and future success of the institution.

We seek colleagues who promote and embrace diversity, equity, and inclusion. We encourage individuals from diverse backgrounds to apply for this position as we believe that our University will grow and move forward through a commitment of equality for all.

Job Description

Typical duties may include but are not limited to:

Assists in design, development, support and maintenance of systems infrastructure.

Completes system installation and management, system monitoring and performance tuning, diagnostics and troubleshooting, user support and testing coordination, backup and storage management, data center maintenance, infrastructure upgrades, and other related tasks.

Administers application security and configurations.

Ensures data/media recoverability by implementing a schedule of system backups and database archive operations.

Conducts routine infrastructure and security audits to ensure compliance with established standards, policies, and configuration guidelines.

Monitors and maintains continuity with system licensing and maintenance agreements.

Serves as an escalation point for IT User Support Specialist and Systems Engineer I.

Reviews processes, evaluates results, recommends new processes, and promotes best practices.

Develops new techniques and procedures to enhance university systems infrastructure.

Maintains records, forms, and standard operating procedures documentation.

Other Duties:

Other job-related duties as assigned.

Tracks problems in the work order system.

Additional Job Description

Required Qualifications:

Bachelor’s degree from an accredited institution in Computer Science or related field.

Three years of professional full-time experience with enterprise systems and applications and current versions of Windows Server/Linux or other enterprise services.

Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

Active certification(s) such as a Microsoft MCSE, MCTIP, and/or VM-Ware (VCP) or Red Hat RHCT.

Three years of professional full-time experience with enterprise systems and applications and current versions of Windows Server/Linux or other enterprise services.

Competencies:

All employees are expected to:

Promote a common purpose consistent with University mission, vision, and values and demonstrate a commitment to students and the learning environment.

Respond to supervision, guidance and direction in a positive and receptive manner.

Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes equity and inclusion.

Conduct oneself in a manner consistent with the University’s standards of ethical conduct.

Present a professional image in word, action and attire.

Knowledge, Skills & Abilities:

Knowledge of basic networking concepts (e.g. Systems, Protocols, Directory Services).

Knowledge and proficiency with relevant business systems, operating systems, and servers.

Knowledge of and ability to administer local and cloud based applications (SaaS) such as Azure/AWS or Office 365.

Skill in shell scripting/automation, project management of small initiatives, and troubleshooting.

Skill in managing servers and storage hardware.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Excellent interpersonal skills.

Advanced verbal and written communication skills and the ability to present effectively to small and large groups.

Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.

Ability to collaborate and work effectively within a diverse community and willingness to contribute to a team effort.

Ability to work independently and follow through on assignments.

Ability to provide professional customer service.

Salary Range: $65,000 - $68,870

FGCU is an EOE AA /F/Vet/Disability Employer.

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