Endpoint Support Specialist

Endpoint Support Specialist

Utica College, a small comprehensive college in Upstate New York, is seeking applications for an Endpoint Support Specialist to work with the Endpoint Administrator to configure and deploy all physical endpoint hardware and software. This includes desktop and laptop computers, printers, and peripherals, as well as operating systems and software applications for faculty, staff, classrooms, meeting rooms, and labs. This position also maintains the hardware and software inventory and management tools. In addition, this position will be working with virtual platforms and applications. This position provides support for the campus community and colleagues in IITS.

In deciding whether to apply for a position at Utica College, candidates are strongly encouraged to consider the UC mission and culture to help determine their potential success at http://www.utica.edu/instadvance/marketingcomm/about/. Our Mission and Values Statement includes a commitment to fostering diversity in background,  perspective, and experience within an environment that is dedicated to the freedom of expression and the open sharing of ideas.  At UC, diversity means that we are a community that represents a range of human experience and makes conscious choices to appreciate, respect, and learn from each other. Utica College actively seeks and welcomes applications from candidates with exceptional qualifications, particularly those with demonstrable commitments to a more inclusive society.

Primary responsibilities include:

A. Works closely with the Endpoint Administrator and other members of the IT Infrastructure Team.
B. This position provides support for the campus community and colleagues in IITS.
Installs, configures, troubleshoots, manages and maintains Mac and Windows desktop computers, printers, peripherals, and licensed software. Service locations include offices, classrooms, computing labs, and other locations that require desktop support, including off campus locations.
C. Is involved in all phases of the endpoint management systems for Windows and Macintosh computers including computer upgrades and user data transfer.
D. Builds application packages for deployment for both Mac and Windows. Builds and deploys patches and updates to computers in use as needed.
E. Works with team members in routine operations, including data migration and computer replacement.
F. Establishes contacts and conducts meetings with both our user community and other IITS professionals.
G. Is involved in testing and planning for deployment of updates for operating systems and applications.
H. Provides Level I, II and III support for the College community in response to assigned Help Desk tickets and established hardware and software maintenance schedules and routines.
I. Works with and trains student workers. Maintains a professional environment in which students can learn skills and work ethics.
J. Promotes a secure computing environment and ensures the computing environment complies with existing policies.
K. Maintains an inventory of technical equipment.
L. Has strong documentation skills. Maintains documentation for systems and processes.
M. Takes an active role in the development of the department’s strategic and operational plans as required by department leadership. Works closely with department supervisor to develop and implement operational goals that support departmental success.
N. Is responsible for working with supervisor and other team members to achieve successful results on all established individual and departmental goals and key performance indicators.
O. Collaborates with all members of IITS as needed. Participates with members of the Utica College community on committees and as needed.
P. May perform other duties as assigned.

Qualifications:

• Bachelor of Technology in Information Technology or comparative education.

• Length and quality of experience may be considered in lieu of a current degree.

Utica College:

Founded in 1946, Utica College is a private comprehensive institution distinguished for its integration of liberal and professional study. Our dedicated faculty and staff have built a tradition of excellence in teaching and learning with particular emphasis on providing individual attention to students. The College enrolls approximately 3,700 students – approximately 2,700 undergraduates and 1,000 graduate students.

A city of approximately 60,000, Utica is located at the foothills of the Adirondack Mountains in the Mohawk Valley region of upstate New York. The area offers easy access to a broad variety of cultural attractions, including the historic Stanley Performing Arts Center and renowned Munson Williams Proctor Arts Institute, as well as four-season recreation.  

Application Information:

To apply, submit a cover letter, resume, and a diversity statement. All positions at Utica College support the College’s mission and values in part by being active members of an inclusive environment. Please describe in your diversity statement how you would see yourself incorporating this into this role.

In line with the College’s Affirmative Action Policy, there is no requirement or expectation that a candidate disclose their identity or membership in any protected class or group, either in the diversity statement or in other application documents submitted to the search committee. For additional information on what to provide in your diversity statement please reference the diversity statement guide at the following link: https://www.utica.edu/hr/media/Diversity_Statement_Guide.pdf

All application materials must be submitted online at the following link: https://uc.peopleadmin.com/postings/3164

Active consideration of candidates will begin immediately and continue until the position is filled. References will be checked for candidates invited to campus. 

Utica College is an affirmative action, equal opportunity employer. We encourage applications from under-represented groups as well as individuals who have experience with diverse populations.