USER SUPPORT SPECIALIST

Location
Wisconsin, United States
Salary
Salary Not Specified
Posted
May 11, 2021
Employment Type
Full Time
Job no: 233775-AS
Work type: Staff-Full Time
Department: VCRGE/WIPAC/WIPAC
Location: Madison
Categories: Information Systems/Technology



Position Summary:

You will join a team providing computing support for the WIPAC/IceCube scientific missions. This team supports the sophisticated computing systems necessary to deliver reliable services to global scientific collaborations. As the User Support Specialist, you provide the first line of computing support for administration and scientific staff, and their laptops and applications. You will work with system administrators on the computing team to ensure timely resolution to issues. The successful candidate will have opportunities to work with the backend computing systems including large scale storage systems, and CPU/GPU computing clusters used in the analysis conducted by our researchers.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Bachelor's degree

Minimum Years and Type of Relevant Work Experience:

A minimum of 2 years of experience successfully supporting both Windows and Macintosh users and computers is required. A positive customer service focus with the ability to help people with a wide range of technical skill and experience. Technical proficiency with a wide range of endpoint technologies and supporting infrastructure is a plus.

Required Skills:
-Organized with strong attention to detail and good follow-through to provide efficient problem-solving and documentation.
-Experience supporting Windows and Mac user desktops and laptops including client configuration for networked printers and file servers, performing backups, supporting productivity applications, etc.
-Working with stakeholders to select and order hardware, accessories, applications, and services
-Automated endpoint management for both Windows and Macintosh computers.
-Good communication including fluent speaking and writing in English.

Experience in any of the following is a plus:
-Configuring and supporting document management and workflow automation tools such as Microsoft SharePoint.
-Basic Linux system administration. Familiarity with basic user management such as creation and deletion of user accounts, and setting file permissions appropriately.
-Supporting remote workers
-Supporting staff and researchers in a dynamic R&D environment.
-Scripting experience with languages such as Python, bash, Perl, or PowerShell for automation.

Additional Information:

The University of Wisconsin-Madison is a research institution with an international reputation in physical sciences research and education. The Wisconsin IceCube Particle Astrophysics Center (WIPAC) is a research center in the Office of the Vice Chancellor for Research and Graduate Education with responsibility for the IceCube Neutrino Observatory, a kilometer-scale neutrino detector at the South Pole. The detector consists of more than 5000 optical sensors deployed over one kilometer-deep in the Antarctic ice. A collaboration of scientists from over fifty worldwide research institutions collectively participate in a wide-ranging research program to study high-energy neutrinos to learn about their cosmic sources and fundamental properties. The collaboration uses the IceCube Neutrino Observatory at the National Science Foundation's Amundsen-Scott South Pole Station for this research program. UW-Madison is responsible to the National Science Foundation and the IceCube Collaboration for the Maintenance & Operation of the observatory. Details can be found at http://icecube.wisc.edu/.

WIPAC is committed to increasing diversity in our field and encourages women and underrepresented populations in particular to apply.

Department(s):

A349300-VCRGE/WIPAC/WIPAC

Work Type:

Full Time: 100%

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $55,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

Please submit a resume and cover letter outlining relevant qualifications and experience.

Contact:

Kristina Chorlton
tina.gislason@icecube.wisc.edu
608-890-0368
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

SR INFORM PROC CONSLT(S44BN) or INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

Employment Class:

Academic Staff-Renewable

Job Number:

233775-AS

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: May 11 2021 Central Daylight Time
Applications Close: Jun 13 2021 11:55 PM Central Daylight Time

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