Manager, Business Operations
The Section of Transition Medicine in the Department is a unique care site that addresses the health care needs of older adolescents with developmental disabilities who will require significant care coordination and case management in addition to ongoing medical care as they enter the adult health care system. This includes Autism, Cerebral Palsy, Spina Bifida, Down syndrome and other genetic disorders for which pediatric care is no longer available. We are seeking a Manager of Business Operations who can demonstrate an ability to work in diverse settings. Candidates are expected to embody the BCM values of respect, integrity, innovation, teamwork and excellence. This is a great career opportunity for individuals who have a strong ability to build collaborative teams within our practice.
This role will serve as the operational leader for the current clinic, as well as the Center for Pursuit Clinic which opens in the summer 2021. The Manager of Business Operations is responsible for providing management oversight for finances, pre and post award for grants, HR leadership of the section and direct daily collaboration with faculty while managing the sections administrative and clinical staff.
- Manages 9 clinical staff, including licensed medical social workers, registered nurses, medical assistants, and a business operations coordinator.
- Manages operations: clinic productivity, provider performance, human resources, grants management and budget compilation ($3.5 million total) to ensure efficiency and success of section.
- Develops and manages the Section’s operating budget. Uses historical data to forecast section revenue and expenses for the following fiscal year, and monitors the strategic plan to ensure all upcoming initiatives are supported financially.
- Performs monthly financial analysis detailing year-to-date variances to budget and presents findings to the Department of Medicine Chief Administrator and Directors.
- Manages pre-award and post-award activities for 6 grants and 5 faculty members. This includes working with principle investigator to create the budget, completing proposal forms as necessary, submitting the proposal in BRAIN, coordinating the account set-up, completing any supplemental forms or financial reports, and monitoring account to ensure funds are being spent accurately.
- Defines work responsibilities for team members, assigns additional tasks as needs arise, sets deadlines, and reviews all work submitted.
- Facilitates hiring of new team members, and promotions for established team members.
- Partners with Lead Nurse to create clinic staff schedule for Live Answer, COVID-19 Drive-Thru Test Site, and clinic.
- Conducts annual performance evaluations for 10 staff and helps each staff member set personal and professional goals. Meets monthly with Social Work team and Nursing team to discuss updates on specific assignments, bandwidth to take on more responsibility, and future changes to clinic operations/processes.
- Reviews and processes payroll and time-off requests for 10 staff members.
- Collaborates with Section Chief and Practice Administrator to outline goals for the strategic plan that align with the organization’s initiatives.
- Operationalizes strategic plan by leading the project to rebrand our clinic name to a name that is more suitable to our patient population and accurately defines the care the team provides – organizes patient/family focus groups with key stakeholders to discuss our options select a new name.
- Establishes new services as needed. This may require coordination and collaboration across several departments: credentialing, patient business services, patient contact center, master scheduler team, and information services.
- Actively engages in development calls for the Center project for Transition Medicine’s new clinic site scheduled to open in fiscal year 2022.
- Responsible for team development for 7 faculty, 9 clinical and 1 administrative team members.
- Coordinates the annual team retreat with the Section Chief and ensures all discussions and activities align with the section’s strategic plan.
- Bachelor's degree in a related field.
- Four years of relevant experience.
- Master's degree in a related field.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.