Administrative Coordinator

• Provide general administrative support to the Off-Campus Housing Manager.
• Manage high volume of telephone calls, emails, and provide service for walk-ins; assist with conducting customer service surveys to assess student satisfaction and identify issues of concerns.
• Create, maintain and/or update reports or documents needed to support the success of the Off-Campus Housing Office and Blue Jay Commitment Program.
Respond to confidential requests and maintain files; Assist with the planning /coordination of meetings and/or special events.
• Manage operations of the Off-Campus Housing Office in the absence of the Off-Campus Housing Manager.
Support departmental operations that may include taking on the responsibility of an open position, coordinating a new area of responsibility, or conducting research by contacting other institutions, surveying local landlords, students and/or literature.
• Stay current on all processes and procedures of Housing Operations to field inquiries and diffuse parent/student complaints; work closely with and support Housing, Financial, and Facilities Teams;cross-train for various offices within Community Living including Scheduling and Events, Residential Life, and Dining Programs.

Qualifications:

• High School Diploma/GED. Bachelor's degree preferred. A minimum of three years' experiencein customer service or work in a collegiate environment required. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
• 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.

Special Skills

• Proficient in Adobe CC (Illustrator, InDesign, and Photoshop), Microsoft Office Suite, Social Media apps, and other graphic and web design software. Aptitude with computers and the impact of social media in a college setting. Candidate invited to the interview will be asked to bring work samples.
• Previous experience in a college environment preferred; must be able to work in a fast pace student-friendly environment, and support the philosophy of excellent customer service in a diverse and inclusive university environment.

Classified Title:Administrative Coordinator
Working Title: Administrative Coordinator
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $33,969-$46,692; commensurate with experience
Employee group: Full Time
Schedule: M-F, 8:30am-5pm
Exempt Status: Non-Exempt
Location: 01-MD:Homewood Campus
Department name: 10001452-Community Living Operations
Personnel area: University Student Services

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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