Student Services Specialist

Position Information

Career Opportunity Number 21-047 Position Title: Student Services Specialist Location Maple Woods Position Type: Full-Time Class Category Classified Staff Job Open Date 05/07/2021 Job Close Date 05/14/2021 Open Until Filled No Initial Screen Date: 05/19/2021 Minimal Qualifications:

• Associate degree (A.S., A.A.) or two-year technical certificate;

• 1 year experience in administrative support, customer services, or related area.

• Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Preferred qualifications:

Preference will be given to individuals who possess:
• Evidence of strong customer service skills.
• Experience working in student services (advising, admissions, student records, financial aid, etc.).
• Experience working with various computer systems, including familiarity with database, spreadsheet, word processing software and email (PeopleSoft or similar experience a plus).
• Experience managing multiple projects and working under time pressures to meet established deadlines.
• Experience reviewing and analyzing data.
• Evidence with following administrative procedures and office filing (and electronic) systems, including proper handling of confidential material.
• Experience interpreting and applying rules, policy and procedures.
• Experience working collaboratively with other colleagues and departments, including ability to establish and maintain positive working relationships with coworkers.
• Evidence of communicating clearly and effectively.
• Experience working effectively with a diverse population.

Work Hours

Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.

Compensation The annual salary is $34,246. A competitive benefit package is included. Special Instructions to Applicants

PLEASE NOTE :

• Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration.

• Interviews will be conducted by a hiring committee.

Class Summary

Incumbents provide comprehensive information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, records and transcripts, career services, international students, and disability services.

• EOE /M/F/Vet/Disabled

Typical Essential Duties

• Coordinates academic support program operations; work may involve managing staff and activity scheduling, providing logistical and functional support, and collecting necessary documentation.
• Assists students with enrollment, registration, financial aid application, academic advising, testing, accommodations, and/or other student support services; facilitates the assigned program operations by interviewing current and prospective students to determine program/service eligibility, providing necessary information, troubleshooting issues, proctoring tests, assisting students with completing paperwork, and performing related activities.
• Responds to inquiries from students, staff, instructors, and the public via phone, email, or in person; resolves complaints and issues; directs applicable issues or requests to appropriate personnel/departments; provides course information, referrals, and resources; and assists students with using College facilities.
• Prepares, processes, and/or verifies records, reports, worksheets, forms, loan packets, transcripts, promotional materials, presentations, and other documents; maintains, scans, files, and records student and other confidential data; work may involve utilizing software systems to update and maintain databases and records; running reports and queries; researching and compiling general and financial information; and ensuring compliance with Federal, State, and other applicable laws, policies, and procedures.
• Performs administrative duties to include ordering supplies, processing correspondence, completing purchase requests, creating meeting agendas, reserving rooms, scheduling appointments, sending out reminders, entering and approving facility requests, and setting up rooms.
• Performs accounting duties to include managing and reconciling student and other third party accounts; preparing journal entries; making deposits; creating check requests; setting up payment plans; managing cash drawers; reviewing and adding or removing holds on student accounts; performing debt recovery and collection; preparing deposits; processing student fees; calculating, communicating, and returning financial aid funds; and adjusting awards based on Federal guidelines.
• Coordinates with students, instructors, academic advisors, the public, and other internal and external staff, departments, and agencies to communicate information regarding College services and requirements, assist with special event operations, and assist with administrative duties.
• Provides support to supervisors, counselors, and managers by prioritizing and assigning work, and training staff in assigned area of operations when necessary.

Knowledge

• Knowledge of applicable academic programs, and/or other related programs;
• Knowledge of customer service principles;
• Knowledge of applicable Federal, State, and Local laws, rules, regulations, policies, and procedures;
• Knowledge of program support principles and practices.

Skills

• Skilled in providing academic support services in assigned are of operation;
• Skilled in providing program support;
• Skilled in using a computer and related software applications;
• Skilled in compiling and reviewing data and information and making sound recommendations based on findings;
• Skilled in maintaining confidentiality;
• Skilled in interpreting and applying applicable laws, rules, regulations, policies, and procedures;
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions Supervised

• No staffing table positions.

Physical Requirements

Positions in this class typically require: feeling, grasping, hearing, fingering, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

Licensing Requirements

None.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * What is the highest level of education you have as conferred through an official transcript?
   • Have not completed High School/GED
   • High School/GED
   • Associate's degree
   • Bachelor's degree
   • Master's degree
   • Doctorate degree
2. * How much administrative support, customer service, or related area do you have, as supported by the employment history listed on your application?
   • none
   • less than one year
   • between 1 and 2 years
   • between 2 and 3 years
   • between 3 and 4 years
   • between 4 and 5 years
   • five or more years
3. How did you learn about this position?
   • Academic Keys
   • Chronicle of Higher Education
   • Craigslist
   • Diverse Issues in Higher Education
   • Dos Mundos
   • Employee referral
   • Facebook
   • HigherEdJobs
   • Jobs.mo.gov
   • Indeed
   • Inside Higher Ed
   • Kansas City Call
   • Kansas City Globe
   • Kansas City Hispanic News
   • LinkedIn
   • MCC Website
   • Monster
   • Other Source
   • Twitter

Optional & Required Documents
Required Documents

1. Cover Letter
2. Resume
3. Transcript 01

Optional Documents

1. Transcript 02
2. Transcript 03
3. Transcript 04
4. Transcript 05
5. Other Document 01
6. Other Document 02
7. References
8. Certification
9. License
10. Letter of Recommendation 01
11. Letter of Recommendation 02
12. Letter of Recommendation 03
13. Other Document 03
14. Other Document 04