IT Support Specialist

Position Information

Career Opportunity Number 21-038 Position Title: IT Support Specialist Location Administrative Center Position Type: Full-Time Class Category Classified Staff Job Open Date 05/10/2021 Job Close Date 05/24/2021 Open Until Filled No Initial Screen Date: 05/18/2021 Minimal Qualifications:
  • Associate degree (A.S., A.A.) or two-year technical certificate in computer science or related area or related experience.
  • One (1) year IT support or related experience. * Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Preferred qualifications:

.• Associate degree (A.S., A.A.) or two-year technical certificate in computer science or related area;
• 1 year IT support or related experience.
• Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Work Hours

Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.

Compensation $41,667-$50,000 annual. A competitive benefit package included. Special Instructions to Applicants Class Summary

Incumbents operate, maintain and repair computer and telecommunication hardware and software, and provide technical assistance to users.

  • EOE /M/F/Vet/Disabled
Typical Essential Duties

• Moves, updates, repairs, replaces, configures, and installs hardware, software, and peripherals systems and equipment related to classroom technology; determines hardware and software needs; checks wireless systems; and troubleshoots related issues.
• Deploys, configures, and updates computers, laptops, phones, and other equipment to facilitate checkout processes and other departmental operations; creates and sets up wireless, email, and other accounts as needed; resets passwords; grants network permissions; adds network drivers.
• Provides technical assistance to end users via phone, email, or in person; work may involve providing training to end users, troubleshooting technical issues in person or over the phone, responding to helpdesk requests, and following up with users to ensure proper functioning of systems and equipment.
• Monitors IT ticketing systems to identify and solve IT issues; work may involve responding to tickets and forwarding tickets to appropriate personnel or departments.
• Prepares, maintains, and updates technical and general reports, purchase orders, forms, records, and other documentation, to ensure timely and accurate documentation.
• Coordinates with vendors, students, faculty, and other internal and external staff, departments, and/or agencies to assist with resolving technical issues, communicate information, and facilitate departmental operations.
• Trains end users via phone or in person on use of computer hardware and software technologies.
• Collaborates with other departments on technology related needs for new projects/installations.
• Updates and maintains the online inventory system; prepares and maintains equipment for future use.

Knowledge

• Knowledge of technology troubleshooting techniques;
• Knowledge of customer service principles;
• Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment;
• Knowledge of windows operating systems;

Skills

• Skilled in troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems;
• Skilled in providing customer service;
• Skilled in using a computer and related software applications;
• Skilled in training users on applicable hardware, software, peripheral devices, and/or other related equipment;
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions Supervised
  • No staffing table positions.
Physical Requirements

Physical Requirements:

Positions in this class typically require: climbing, crouching, feeling, grasping, hearing, fingering, pushing, pulling, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

EEO Statement:

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE /M/F/Vets/Disabled

Accommodations:

MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.

Licensing Requirements

None.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. How much full-time, directly-related experience in IT support or related experience do you have?
    • none
    • less than one year
    • between 1 and 2 years
    • between 2 and 3 years
    • between 3 and 4 years
    • between 4 and 5 years
    • more than 5 years
  2. How much full-time, directly-related work experience do you have in Information Technology, audio/video, web applications, & software applications, as supported by the employment history listed on your application?
    • none
    • less than 1 year
    • between 1 and 2 years
    • between 2 and 3 years
    • between 3 and 4 years
    • between 4 and 5 years
    • 5 years or more
  3. What is the highest level of education you have as conferred through an official transcript?
    • Have not completed High School/GED
    • High School/GED
    • Associate's degree
    • Bachelor's degree
    • Master's degree
    • Doctorate degree
  4. How did you learn about this position?
    • Academic Keys
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Dos Mundos
    • Employee referral
    • Facebook
    • HigherEdJobs
    • Jobs.mo.gov
    • Indeed
    • Inside Higher Ed
    • Kansas City Call
    • Kansas City Globe
    • Kansas City Hispanic News
    • LinkedIn
    • MCC Website
    • Monster
    • Other Source
    • Twitter
Optional & Required Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. Transcript 01
  4. References
Optional Documents
  1. Curriculum Vitae
  2. Transcript 02
  3. Transcript 03
  4. Certification
  5. License
  6. Other Document 01
  7. Other Document 02
  8. Other Document 03


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