IT SUPPORT ANALYST

Job no: 234026-AS
Work type: Staff-Full Time
Department: PUB MEDIA/DIRECTOR'S OFF
Location: Madison
Categories: Information Systems/Technology



Position Summary:

Wisconsin Public Media (WPM) is home to PBS Wisconsin and Wisconsin Public Radio (WPR) and is headquartered on the University of Wisconsin-Madison campus.

Reporting to the WPM Computer Services Manager, the IS Workstation Analyst works under general supervision and independently provides multidisciplinary information technology services to support routine to moderately complex IT functionality according to work unit or program's business goals and objectives.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No degree required. Degree in IT is preferred

Minimum Years and Type of Relevant Work Experience:

- Two or more years of desktop/applications support services experience.
- Proficiency in Microsoft Windows operating system.
- Proficiency in troubleshooting Office 365/Office Suite (Access, Excel, Word, PowerPoint)
- Proficiency in troubleshooting Microsoft Outlook.
- Be able to provide after-hours on-call support for Pledge Drives (approximately 10 evenings per year).
- Strong time-management skills with ability to prioritize and multitask.
- Excellent problem-solving skills.
- Excellent oral and written communication skills.
- Strong customer service skills.

NOT REQUIRED BUT DESIRABLE QUALIFICATIONS:
- Experience with troubleshooting Adobe Creative Suite.
- Familiarity with Apple products and software.
- Familiarity with Microsoft Active Directory (Creating accounts, security groups, group policy and permissions).
- Knowledge of Qualys, Cisco AMP, Jira and WorkspaceONE.

Additional Information:

This position will start remotely with the expectation of moving back on site to UW Madison campus at some point.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Department(s):

A461000-PUBLIC MEDIA/DIRECTOR'S OFF

Work Type:

Full Time: 100%

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $50,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

Apply online by May 30, 2021. The job number is 234026.
The following must be received for your application to be complete: 1) Resume; 2) A cover letter describing how your experience relates to the job duties and minimum and desirable qualifications; 3) List of at least 3 professional references with titles, emails, and phone numbers (include at least one supervisory reference).

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

Questions? Contact: Kate O'Connor, Wisconsin Public Media, 821 University Avenue, Madison, WI, 53706; 608-262-5221; kate.oconnor@wisc.edu.

Contact:

Kate O'Connor
kate.oconnor@wisc.edu
608-262-5221
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

ASSOC INF PROC CONSLT(S44FN)

Employment Class:

Academic Staff-Renewable

Job Number:

234026-AS

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: May 3 2021 Central Daylight Time
Applications Close: May 30 2021 11:55 PM Central Daylight Time