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Office Administrator

Syracuse University
New York, United States
Salary Not Specified
Posted date
Apr 19, 2021

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Financial Affairs, Student Affairs, Disabled Student Services, Minority & Multicultural Affairs, Other Student Affairs
Employment Type
Full Time
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Posting Details

Job # 036936 Department Code 22610-4409 Department College of Professional Studies Job Title Office Administrator Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S4 FLSA Status Non-exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Receive, process and assist students in managing their accounts through various military portals. Analyze registrations to determine if they accurately match tuition assistance submissions. Monitor student registrations and adds/drops throughout the semester and adjust tuition assistance records accordingly. Ensure appropriate processing of benefits and institutional compliance, which involves reporting grades, uploading degree plans, keeping data up-to-date and troubleshooting on behalf of students.


• Bachelor’s degree or combination of education and experience.

• Previous experience working with military or department of education regulations preferred, not required.

• University experience which required data entry with high degree of accuracy and attention to detail is preferred.

• Candidate must be proficient in keyboarding and have Office 365 experience, including Word and Excel.

• Must be detail oriented, attentive and able to multitask.

• Preference for applicants with knowledge of federal Department of Defense and VA education benefit regulations; and experience with PeopleSoft, ArmyIgnitED, and AFVEC portals.

• Ability to problem solve, work comfortably with individuals who may be frustrated, and demonstrate success in working with diverse populations and those persons with diverse points of view.

Job Specific Qualifications

• Capacity for high volume, high pressure, and detail-oriented production.

• Ability to efficiently organize, make decisions, prioritize multiple tasks, meet deadlines, and work independently and as a team player within a highly computerized environment with frequent daily interruptions.

• Ability to apply policies, rules, and regulations.

• Excellent analytical skills as well as written, oral, and interpersonal communication skills. Customer service skills.

• Knowledge of basic accounting practices and office procedures.


• Receive, maintain, and process student submissions of Department of Defense tuition assistance (TA) via ArmyIgnitED and the Air Force Virtual Education Center. Analyze registrations in PeopleSoft to determine if they accurately match tuition assistance submissions.

• Assess student financials through accounting functions in PeopleSoft and determine what charges are eligible for Department of Defense funding.

• Resolve student financial records by placing applicable charges into contract for Department of Defense invoicing via PeopleSoft accounting functions.

• Monitor student activity throughout the semester, troubleshoot and adjust tuition assistance records in ArmyIgnitED and the Air Force Virtual Education Center accordingly based on Department of Defense memorandum of understanding requirements to ensure institutional compliance.

• Work with students to manage their accounts through various military portals. Reconcile student activity between PeopleSoft and various portals in a timely fashion to ensure appropriate processing of benefits and institutional compliance.

• Involves reporting of grades, uploading of degree plans, keeping institutional data up to date, submitting help desk tickets and regular trouble shooting of behalf of our students.

• Understand the complexities of VA regulations and be able to provide detailed yet understandable explanations to students and staff.

• Advise students and other University departments on campus of specific University policies and procedures related to registration and payment at University College to assist students in making informed decisions and avoid future issues.

• Direct new and current students through the University College Online Registration process for credit and non-credit students.

• Troubleshoot and solve registration issues that result in student ineligibility to register due to course restrictions and holds.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 04/19/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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