Program Manager

New York, United States
Salary Not Specified
May 06, 2021
Employment Type
Full Time
Posting Details

Job # 036992 Department Code 31301-0097 Department Institute for Veterans and Military Families Job Title Program Manager Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Program Manager responsible for leading the IVMF’s SyracuseServes Program, a division of its AmericaServes national initiative. A successful candidate will build, manage, and grow the network of coordinated care and services to be provided to veterans, service members, and their families in the City of Syracuse and throughout Central New York. The Program Manager will also be primarily responsible for coordinating operations with community leaders and other stakeholders, to include the Office of the Mayor and other City leaders.

The Program Manager will be responsible for tracking, and analyzing available data, assessing network performance, developing, and implementing strategies for improved performance, to include corrective action plans and reporting progress to key stakeholders to ensure comprehensive services are available to meet clients’ needs.

This position requires a self-starter with initiative and comfort level working independently, yet collaboratively as the central leader in a highly visible, community-based program requiring the voluntary participation of numerous other entities. It requires an experienced program manager capable of working in fast-paced, dynamic environments and demonstrated compassion in serving the needs of others.


• Bachelor’s degree in a human services field or another relevant field.

• Four (4) plus years working with military-connected families, veterans, and at-risk populations.

• Two (2) plus years of project management experience.

Job Specific Qualifications

• Proven project/program management skills.

• Existing knowledge of local/state and federal human services resources available to veteran families ideal.

• Demonstrated experience building relationships with external partners and stakeholders.

• Customer service support experience preferred.

• Excellent communicator, both oral and written; demonstrated ability to communicate effectively with senior leaders and external partners/clients.

• Experienced public speaker, capable of facilitating discussion and leading presentations.

• Exceptional organizational skills and attention to detail/quality.

• Proficiency in web-based platforms as well as MS Office Suite.

• Self-starter and focused individual with a strong commitment to the mission of the IVMF and Syracuse University.

• Capable of reading a room and tailor message to a specific audience.

• Experience and personal discipline to successfully manage multiple, complex, concurrent projects; can meet deadlines with competing demands, and responsibilities in a fast-paced work environment.

• Must possess a valid driver’s license with a good driving record. This position includes up to 35% travel, primarily within NYS .

• Veterans and military spouses preferred/encouraged to apply.


• Provide program leadership, vision, and direction to the project.

• Designs service infrastructure elements that facilitate project management.

• Oversee and monitor network activity, develop, implement, and execute strategies for process and performance improvement.

• Create plans for onboarding, training, and ongoing provider engagement.

• Design, implement, manage, and sustain a community-based network of care and services for veterans and their families in the City of Syracuse and the surrounding region.
• Serve as a subject matter expert for collective impact.

• Establish relationships with key stakeholders, funders, community-based organizations, and other strategic partners in the community to obtain participation, and continued support of the network.

• Conduct client intakes, and assessments, determine needed care and create referrals to appropriate providers for military-connected clients seeking assistance across the social determinants of health, to include housing, transportation, employment, and other social services.

• Use critical thinking skills and make timely decisions based on a set of criteria developed to ensure referrals are sent to the most appropriate provider(s) in the least amount of time.

• Build and implement relevant governance committees and facilitate ongoing focus group meetings, share best practices, identify new opportunities, discuss challenges, and mitigate risks that will impact the clients’ experience in the network.

• Review established strategies and priorities with organizations supporting the mission, focus on collective impact initiatives. Initiate actions and responsible for leveraging assets to progress the organizational development of the collective impact project.

• Report network progress to various service providers and key stakeholders.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 05/06/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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