Welcome Center First Impressions Coordinator

Position Information

University Code 23014 University Title Senior HR Assistant 1 University Job Family Human Resources ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Single Title Scope of Search Local Working Title Welcome Center First Impressions Coordinator Position Number 584490 Is this employee on a H1B Visa? Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department Human Resources Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

VCU Human Resources is searching for a collaborative individual to join our team as the Welcome Center First Impressions Coordinator ( FDFIC ). Welcome Center First Impressions Coordinator will serve as the first point of contact for faculty, staff, students and guests contacting VCU’s HR Department. The WCFIC will play a critical role in ensuring that all visitors are helped promptly and professionally and provide overall support to VCU HR. Specific duties include:

•Professionally representing VCU HR by greeting visitors in the HR Welcome Center and responding to phone calls
•Responding to general HR inquiries regarding employment, benefits, payroll, leave, etc. and routing more complex inquiries to appropriate parties
•Monitoring and responding to first-tier HR inquiries through the askhr@vcu.edu and vcujobs@vcu.edu email accounts
•Serving as building manager
•Providing employment verifications
•Engaging in special projects to support VCU HR
•Completing other duties as assigned

VCU HR team members must demonstrate a passion for supporting individuals in a diverse academic environment.

This position requires consistent professionalism, exceptional customer service, and strong administrative abilities.

Minimum Hiring Standards

•Outstanding customer service skills and a high degree of professionalism
•Demonstrated ability to effectively communicate verbally and in writing with all individuals within a diverse community
•Resourcefulness with the ability to adapt to change and ambiguity
•Ability to exercise strong attention to detail in a fast-paced environment
•Ability to set/meet deadlines, organize workload and juggle changing priorities
•Demonstrated ability to handle confidential and sensitive information appropriately and with discretion
•Strong team mentality while being able to work independently as needed
•Working knowledge of Microsoft Office Suite (includes Word, Excel, PowerPoint)
•A desire to foster equity and inclusion in one’s team and throughout the university.
•A commitment to VCU’s core competencies of accountability/integrity; achievement; collaboration; diversity; innovation; and service excellence.
•Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU .

Preferred Hiring Standards

•Experience in Human Resources strongly preferred
•Experience handling of sensitive and confidential information
•Experience with HRIS or other information systems
•Familiarity with the higher education environment

Required Licenses/ Certifications Anticipated Hiring Range $34,000 - $38,000 Application Process/Additional Information Campus Monroe Park Campus Hours/Week 40 Normal Work Days/Hours Monday-Friday/8:00 a.m. - 5:00 p.m. Job Open Date 05/10/2021 Posting will close on or before 05/24/2021 Open Until Filled Yes Job Category Administrative/ Secretarial/ Clerical Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link https://www.vcujobs.com/postings/105946 Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a high school diploma or equivalent?
   • Yes
   • No
2. * Please rate your level of general computer experience:
   • Basic (e.g. perform internet searches)
   • Intermediate (e.g. access folders and drives)
   • Advanced (e.g. create web pages
3. * Do you have previous work experience in human resources, personnel, payroll, leave administration and/or benefits?
   • Yes, less than 6 months experience.
   • Yes, 6 months to 2 years exp.
   • Yes, more than 2 years exp.
   • No.
4. * Have you worked in a high-volume customer service setting?
   • Yes
   • No
5. * Please describe your approach to providing superior customer service.
   
   (Open Ended Question)
   
   

Optional & Required Documents
Required Documents

1. Cover Letter/Letter of Application
2. Resume

Optional Documents