IT Support Specialist

Location
Michigan, United States
Salary
Competitive Salary
Posted
May 11, 2021
Employment Level
Administrative
Employment Type
Full Time
Position Information

About Kettering: Kettering University is a national leader in experiential STEM and business education, integrating an intense academic curriculum with applied professional experience. We inspire students to realize their potential and advance their ideas by combining theory and practice better than any institution in the world. Kettering University is dedicated to achieving the extraordinary through technological innovation, leadership, and service, built on values that foster respect, integrity, creativity, collaboration, and excellence in growth, global leadership, community outreach, and an engaged community of stakeholders.

BENEFITS include health, dental and vision coverage; retirement benefits with up to a 9% Kettering matching contribution; life and accident insurance; tuition assistance and waiver programs; vacation and holiday pay; sick and disability pay; home purchase assistance program; recreation center membership; and many other benefits.

Flint Michigan: A storied past and an innovative approach to the future drives Flint forward. No other city of Flint’s size can boast similar cultural and social resources; the Flint Institute of Art, Flint Symphony Orchestra, the Flint Institute of Music, the Sloan Museum, the Flint Farmers’ Market, and several colleges and universities contribute to a rich social fabric. A vibrant array of dining, entertainment, and lodging options now enliven the walkable Flint city center. Kettering University is an important partner in the renaissance of Flint.

Our Mission and Vision: Kettering University prepares students for lives of extraordinary leadership and service by linking transformative experiential learning opportunities to rigorous academic programs in engineering, science, mathematics and business. Kettering University will be the first choice for students and all our partners seeking to make a better world through technological innovation, leadership and service.

Job Specific Required Qualifications

• Experience in Project Management
• Experience in running reports
• Experience with Google Apps for Education, Google products
• Experience with the MS Office Suite
• Strong communication and analytical skills
• Experience with providing support to executive leadership

Understanding and commitment to Kettering University Values
a. RESPECT: for teamwork, honesty, encouragement, diversity partnerships with students.
b. INTEGRITY: including accountability, transparency and ethics.
c. CREATIVITY: fostering flexibility and innovation.
d. COLLABORATION: across disciplines and with all partners.
e. EXCELLENCE: in all we do.

Preferred Qualifications

• Associate’s degree in Information Systems or related field.
• Experience with a student information system or ERP

 

Duties

Lead special projects as assigned by IT Management to provide greater effectiveness in the support of our customers. Analyzing software solutions and implement for end users. Document and provide project documentation as directed.

Assistant to the Vice President of IT; calendaring and departmental reporting.

Ordering of supplies and all p-card types of materials approved by IT Management. Reconciling of p-card transactions for IT Management. Checking in and distribution of all orders delivered. Maintain budget and budget reports for IT.

Hiring, scheduling, monitoring of new students working for IT each term. (20 – 40)- Lab Monitors, Lab Technicians, & Help Desk Assistants

Documenting of internal procedures and policies, and resolutions of reported technical issues and incidents.