Student Success Coach
• The Student Success Coach is an essential role designed to
provide concierge-styled student case management, providing
comprehensive support including advising, career exploration,
continuous progress monitoring, and connection to a broad network
of internal and external wrap-around services.
• Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion, Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towards a career.
• Success Coach teams serving traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations.
• Leverages emerging technology to streamline student communication, tracking, and service efficiencies.
Dallas College is seeking dynamic, equity-minded, student-centered leaders who may be interested in serving community college students as a caring and dedicated Student Success Coaches, a role central to the College’s re-designed Student Success structure, focusing on improving the student experience, eliminating barriers, and strengthening student persistence, completion, and success.
The responsibilities of the Student Success Coach include concierge-styled case-management and support from the point of student enrollment to degree completion and career placement or transfer. The Student Success Coach is an assigned, central point of continuous support for students throughout the student experience, guiding students to and through milestones leading towards completion and a career. Success Coaches will be responsible for facilitating orientation, guiding students through initial discussions on career exploration and first-year course selections, leveraging technology to track student progress towards academic and career goals, and liaising between the student and a broad network of internal and external resources designed to provide wrap-around support and eliminate any barriers that could impact the students’ success.
Required Knowledge, Skills & Abilities
• Knowledge of the purpose of community colleges and the vision
of Dallas College
• Knowledge of Dallas College certificates, programs and degrees.
• Demonstrate a thorough understanding of college and community resources that address holistic student needs including student basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming.
• Demonstrate general knowledge of baseline financial aid and FAFSA information.
• Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies, Title IX, etc.)
• Ability to leverage emerging technology to track and monitor student progress towards completion goals.
• Demonstrate experience preparing concise and clear written and verbal reports detailing case management activity and outcomes.
• Ability to assist students in identify and navigating barriers that impact retention, persistence completion, and success.
• Demonstrate and be able to apply contemporary research which underpins high impact coaching, advising, and student success strategies.
• Demonstrate a depth of knowledge and experience in relation to academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.
• Demonstrate strong commitment to shared accountability and high-quality customer service and care.
• Demonstrate experience effectively engaging and supporting students in a remote work environment.
• Be familiar with relevant national policies, practices and legislation that relates to retention, success coaching, and pathway development and support.
• Respond appropriately to issues in a dynamic rapidly changing educational/economic environment.
Demonstrate an understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement with internal and external resources and supports.
• Demonstrate a commitment to diversity, equity, and inclusion best practices and professional learning strategies to create a sense of belonging and address historic and systemic inequities for student success.
• Demonstrate a commitment to continuous learning and professional development.
• Excellent time management, organization, problem-solving, and communication skills. Demonstrate strong listening, writing and verbal skills.
• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Knowledge and Experience
• Bachelor’s degree or higher in higher education, student
development, community college leadership or related field as
confirmed by official transcripts. Master’s degree preferred.
• Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
• Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends.
• ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***
Essential Duties and Responsibilities
• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Provide highly engaged, high quality customer service.
• Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students.
• Provide timely responses (within 1 business day) to student’s inquiries via phone, email, and technology applications (i.e., Navigate, two-way texts, etc.)
• Collaborate with a broad network of internal and external partners to connect students to additional supports that address student needs and support their success.
• Utilize technology (Colleague, Blackboard, Navigate, Greenlight, Salesforce, etc.) to streamline student communications, nudges, and progress monitoring.
• Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study.
• Employ equity-minded strategies aimed at ensuring engagement and support for historically marginalized and underserved student populations.
• Collaborate across the division to develop and implement high-impact engagement and support strategies that promote a sense of belonging and strengthened student outcomes.
• Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
• Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
• Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices.
• Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.
Assigned work location and hours may vary. Numerous positions available.
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