Student Success Coach
- Employer
- Dallas College
- Location
- Texas, United States
- Salary
- $65,000.00 - $74,750.00
- Date posted
- May 11, 2021
View more
- Position Type
- Administrative, Student Affairs, Academic Advising & Academic Support Services, Other Student Affairs
- Employment Level
- Non-Tenured Track
- Employment Type
- Full Time
FLSA
Exempt
Position Type
Staff
Position Summary
• The Student Success Coach is an essential role designed to
provide concierge-styled student case management, providing
comprehensive support including advising, career exploration,
continuous progress monitoring, and connection to a broad network
of internal and external wrap-around services.
• Providing high-impact engagement and continuous monitoring,
tracking, and support from enrollment to completion, Success
Coaches are the consistent single point of contact, responsible for
helping students to navigate their higher education journey towards
a career.
• Success Coach teams serving traditional, dual credit/early
college/P-Tech, continuing education, and a variety of other
specialized student populations.
• Leverages emerging technology to streamline student
communication, tracking, and service efficiencies.
Dallas College is seeking dynamic, equity-minded, student-centered
leaders who may be interested in serving community college students
as a caring and dedicated Student Success Coaches, a role central
to the College’s re-designed Student Success structure, focusing on
improving the student experience, eliminating barriers, and
strengthening student persistence, completion, and success.
The responsibilities of the Student Success Coach include
concierge-styled case-management and support from the point of
student enrollment to degree completion and career placement or
transfer. The Student Success Coach is an assigned, central point
of continuous support for students throughout the student
experience, guiding students to and through milestones leading
towards completion and a career. Success Coaches will be
responsible for facilitating orientation, guiding students through
initial discussions on career exploration and first-year course
selections, leveraging technology to track student progress towards
academic and career goals, and liaising between the student and a
broad network of internal and external resources designed to
provide wrap-around support and eliminate any barriers that could
impact the students’ success.
Required Knowledge, Skills & Abilities
• Knowledge of the purpose of community colleges and the vision
of Dallas College
• Knowledge of Dallas College certificates, programs and
degrees.
• Demonstrate a thorough understanding of college and community
resources that address holistic student needs including student
basic needs, mental health and wellness, career and transfer
preparation, and student development, leadership, and advocacy
programming.
• Demonstrate general knowledge of baseline financial aid and FAFSA
information.
• Knowledge of Dallas College, State and Federal policies and
procedures impacting service to students (FERPA, TSI-A, Dallas
College Board Policies, Title IX, etc.)
• Ability to leverage emerging technology to track and monitor
student progress towards completion goals.
• Demonstrate experience preparing concise and clear written and
verbal reports detailing case management activity and
outcomes.
• Ability to assist students in identify and navigating barriers
that impact retention, persistence completion, and success.
• Demonstrate and be able to apply contemporary research which
underpins high impact coaching, advising, and student success
strategies.
• Demonstrate a depth of knowledge and experience in relation to
academic advising, coaching, Guided Pathways, first-year
experience, retention, and career services.
• Demonstrate strong commitment to shared accountability and
high-quality customer service and care.
• Demonstrate experience effectively engaging and supporting
students in a remote work environment.
• Be familiar with relevant national policies, practices and
legislation that relates to retention, success coaching, and
pathway development and support.
• Respond appropriately to issues in a dynamic rapidly changing
educational/economic environment.
Demonstrate an understanding of emerging technologies and the
effective application of service technologies to enhance student
academic planning, tracking, and engagement with internal and
external resources and supports.
• Demonstrate a commitment to diversity, equity, and inclusion best
practices and professional learning strategies to create a sense of
belonging and address historic and systemic inequities for student
success.
• Demonstrate a commitment to continuous learning and professional
development.
• Excellent time management, organization, problem-solving, and
communication skills. Demonstrate strong listening, writing and
verbal skills.
• Excellent interpersonal skills using collaboration, tact,
patience, and courtesy.
Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Knowledge and Experience
• Bachelor’s degree or higher in higher education, student
development, community college leadership or related field as
confirmed by official transcripts. Master’s degree preferred.
• Minimum three (3) years of experience in academic advising,
success coaching, first-year experience, or retention within
student services or higher education.
• Ability to work extended hours beyond the regular 8:00 am to 5:00
pm workday especially during heavy registration peak times
including nights and weekends.
• ***Will be subject to a criminal background check. Some positions
may be subject to a fingerprint check.***
Essential Duties and Responsibilities
• Serve as the central, ongoing case manager for an assigned
caseload of Dallas College students.
• Provide highly engaged, high quality customer service.
• Provide professional academic advising, career exploration,
relevant resource referrals, orientation, and registration
assistance to new and continuing Dallas College students.
• Provide timely responses (within 1 business day) to student’s
inquiries via phone, email, and technology applications (i.e.,
Navigate, two-way texts, etc.)
• Collaborate with a broad network of internal and external
partners to connect students to additional supports that address
student needs and support their success.
• Utilize technology (Colleague, Blackboard, Navigate, Greenlight,
Salesforce, etc.) to streamline student communications, nudges, and
progress monitoring.
• Collaborate with Pathway Specialists to assist unassigned
students in selecting a pathway and program of study.
• Employ equity-minded strategies aimed at ensuring engagement and
support for historically marginalized and underserved student
populations.
• Collaborate across the division to develop and implement
high-impact engagement and support strategies that promote a sense
of belonging and strengthened student outcomes.
• Track student milestones using technology and the Dallas College
integrated Advising and Career Development syllabus.
• Develop, manage, and communicate services and resources through
program promotions, class presentations, training sessions, and
faculty and community collaborations.
• Participate in ongoing relevant professional development to
ensure implementation of current strategies and promising
practices.
• Prepares reports, proposals, and recommendations for overall
programs; keeps detailed records of assigned activities.
• Completes required Dallas College Professional Development
training hours per academic year.
• Performs other duties as assigned.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.
Assigned work location and hours may vary. Numerous positions available.
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