CO Clinic Coordinator

Location
Maryland, United States
Salary
Salary Not Specified
Posted
May 03, 2021
Employment Type
Full Time
General Summary/Purpose:

Coordinate the daily front desk clinic operations of the following divisions in shared space on Wilmer 2: Krieger Children’s Eye Center at Wilmer; Division of Neuro-ophthalmology; Wilmer Echography Imaging Service and the Neuro Visual Physiology Service. We anticipate the Wilmer Division of Oculoplastics and Reconstructive Surgery to join Wilmer 2 within the next few months. Provide template support using EPIC.

Monitor faculty schedules to ensure clinic schedules and OR schedules are in sync. Fosters a team environment with Center staff.

Specific Duties & Responsibilities:

Oversee the Wilmer 2 front desk and provide backup for the PSCs including early morning hours, lunch breaks, and late afternoon hours as needed, adjusting to daily needs

Proactively monitor provider schedules to ensure clinics and provider calendars are in sync. Independently resolve scheduling issues and adjust schedules

Reschedule patients as needed

Monitor and respond to INBASKET messages

Ensure patient materials such as faxed medical notes are scanned to the patient chart in EPIC prior to the initial visit. Process all incoming faxes to ensure prompt responses by staff and providers.

Obtain authorizations for patients

Provide friendly, courteous and confidential assistance to patients and their family members ensuring a positive experience

Assist with phone triage and respond to non-routine telephone calls from the Wilmer Call Center as well as internal and external callers, VIPS and donors

Respond and process e-mail messages from patients, faculty, and the Wilmer Call Center.

Respond to medical record requests following HIPAA guidelines.

Schedule special tests including all forms of imaging.

Coordinate specialty appointments between multiple departments.

Assist providers with calendaring and other administrative duties as needed.

Use EPIC for patient scheduling, check-in and check-out, printing after visit summaries, eyeglass prescriptions and any additional information per providers.

Mail or fax patient summary information as directed by providers.

Assists the Manager with other duties and projects as assigned.

Minimum Qualifications(Required):

High School Diploma/GED.

Three (3) years related experience.

Requires an understanding of changing reimbursement policies and third party reimbursement.

Additional education may be substituted for years of related experience.* JHU Equivalency Formula:30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *

Preferred Qualifications:

Two years college or equivalent work experience.

Medical terminology a plus.

Intermediate computer skills required.

Experience within the Johns Hopkins patient-oriented community strongly preferred.

Special Knowledge, Skills, and Abilities:

Excellent communication skills and ability to multi-task.

Must be detailed and organized. Understand HIPAA rules and regulations to ensure patient privacy.

Classified Title: Clinic Coordinator
Working Title: CO Clinic Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Hourly Pay Rate Range:$17.42 - $23.95/ Commensurate with Experience
Employee group: Full Time
Schedule:Mon - Friday, 8:45 am - 5:15 pm/ 40 hrs per week
Exempt Status: Non-Exempt
Location:04-MD:School of Medicine Campus
Department name: 10003001-SOM Oph Pediatric Ophthalmology
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

School of Medicine - East Baltimore Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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