Administrative Assistant 1 - PGM Program

Position Overview:

Provide secretarial support for The College of Business, especially Professional Golf Management Program. Initiates and handles correspondence. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and assessment recording data. Produce documents of various levels of complexity, ranging from plain copy typing to the manipulation of data to create presentations. May make contacts of a sensitive, complex, and confidential nature. Responsible for providing various services to customers such as assisting customers in securing needed information and documents.

Department Specific Essential Job Functions:

Communicates and assists students and faculty. Prepares various reports and correspondence; researches and resolves issues. Maintains files and appointment calendars. Responsible for small purchases for the departments. Greets and screens visitors and phone calls; relays messages, responds or takes necessary action or refers to appropriate person for resolution. Orders and maintains inventory of supplies. Assists departments with assessment testing and data building. Performs other related duties as assigned.

Job Level:

Scope & Impact: This position is an entry level position, responsible for performing a variety of clerical/administrative support, or manual labor, tasks with predictable, prescribed impact on a particular work group.

Communication & Interaction : Limited interaction within and outside the University. Refers inquiries to appropriate individuals.

Effective Knowledge: Demonstrates ability to execute tasks according to standard operating procedures and/or direction, with supervision/guidance readily available if needed.

Problem Solving & Judgement : The job consists of repetitive manual or tasks that are covered by specific procedures or close supervision.

Budget Authority: May compile data for budget preparation.

Policy & Procedure Authority: Primarily responsible for executing routine procedures with direction from senior staff.

Reporting Relationships : Generally supports a manager or director-level leader and reports to a senior level administrative professional. May receive basic operational direction and guidance from senior support staff.

Supervisory & Team Leadership Responsibilities : None.


Experience Required:

Requires general education or vocational training or equivalent combination of education and experience. General understanding and use of office equipment.

Experience Preferred:

Minimum one year experience in an office setting. Minimum keyboarding speed of 40 wpm. Experience in a Higher Education environment. Two years of college or secretarial certificate.

Golf knowledge or understanding of the sport.


Must be computer literate in the use of relevant software applications and willing to learn new software. Excellent telephone etiquette, communication (written and oral), organizational and public relations skills. Ability to work well with others. Ability to operate office equipment. Ability to multi-task and attention to detail. Demonstrate a warm and caring professional service-oriented attitude. Ability to maintain confidentiality. Ability to work well in hectic and stressful situations. Must be self-motivated.

Will this employee supervise others?


Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

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