Financial Aid Counselor

Massachusetts, United States
Salary Not specified
May 06, 2021
Employment Level
Employment Type
Full Time

Financial Aid Counselor
Target Hire Date
05/10/2021 - 2 months to go
Join our community and experience Emerson College!

Purpose of Position: The SFS Associate provides Financial Aid operational support internally and high-quality service to students at Emerson College, with specific emphasis on Speech@Emerson and other Graduate-level programs. The SFS Associate will be familiar with standard concepts, practices, and procedures within the department.

Your Manager: Sharon Chakoian

Your Direct Reports: 0

Your Student Workers: 0

Key Partners: Office of Student Accounts, Office of Student Success, 2U/Keypath partners

Your Key Responsibilities:
  • Respond with high levels of customer service to basic student inquiries, and troubleshoot discrepancies or concerns on behalf of the students, also serves as a liaison between SFS and other departments
  • Build relationships with students and all levels of the Emerson community
  • Provide excellent student customer service and counseling
  • Contact students in regard to balances, documents, and other correspondence
  • Responsible for end to end process related to verifying and awarding Financial Aid Awards
  • Attend regularly scheduled department meetings and applicable training
  • General Administrative tasks such as answering emails, incoming call
  • Support the department with ad hoc projects

Your Other Responsibilities:
  • Assist with budget creation, review, and updates
  • Complete balance reports and Financial Aid reports
  • Prepare and present information to students and staff via online platforms
  • All other duties as assigned

Your Qualifications:
  • MS Office Suite including strong excel skills
  • Willingness to learn new systems and processes
  • Experience with a fast-paced customer service environment
  • Excellent verbal and written communication and presentation skills

  • Bachelor's Degree or equivalent experience
  • 1-2 year's of experience in a Financial Aid office or Customer Service position

You'll be Preferred with:
  • Problem-solving techniques to clearly define issues
  • Ability to make suggestions for process improvements

Work Environment:
  • Typical office environment
  • Ability to sit or stand for long periods
  • Ability to concentrate for long periods of time

Grade of Position: A14E

Scheduled Weekly Hours: 36.25

Hiring Range: $42,750.00 - $44,700.00

To apply, please visit:

About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email:

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade range


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