Director of Counseling and Psychological Services

North Carolina, United States
Salary Not specified
May 06, 2021
Employment Level
Employment Type
Full Time

Director of Counseling and Psychological Services

Duke University is pleased to announce a national search for the position of Director of Counseling and Psychological Services (CAPS). This exceptional opportunity requires an experienced and skilled clinician to provide extensive strategic leadership and vision in the provision of services to meet the needs of a highly diverse and global student population in a dynamic campus environment. The Director will occupy a vital leadership role within Duke Student Wellness and the Division of Student Affair serving as a key thought partner with, and reporting to, the Associate Vice President for Student Affairs & Dean of Students (AVP). Through innovation, collaboration, and excellent communication, the new Director will have the opportunity to be a transformational leader, identifying and implementing strategies to strengthen mental health services and programs to provide optimal utilization and systems to address student mental health and support students through direct service, outreach, consultation, and crisis intervention.

The Director will provide leadership to embrace new and creative models and facilitate innovative use of resources to serve the University's undergraduate and graduate student populations and engage with the staff. Educating across departments in student affairs, building engagement to support resiliency, and helping students navigate the steps in these processes are essential factors for success. The Director will manage opportunities to foster changes given the increased demand of services. As a campus mental health leader, the Director will be an advocate and visionary in thinking about effective systems and measures, embracing equity and inclusion values, and effectively listening to students and staff. The most compelling candidates will demonstrate a sophisticated understanding of the current challenges and opportunities for the provision of counseling and mental health services and a significant and visible record of being an inspirational leader and effective supervisor with the ability to create an atmosphere for a collaborative and forward-thinking team.

Position Summary

The Director of CAPS partners with University leaders and serves as the primary leader in creating systems to effectively address all aspects of mental health for students. The Director is responsible for the direct oversight and management of the clinical, educational, fiscal, personnel, assessment, and administrative services of the department, which has an American Psychological Association accredited training program. Reporting to the Associate Vice President for Student Affairs/Dean of Students (AVP), the Director plays a key leadership role in strengthening linkages between CAPS, other departments in Student Affairs and the larger campus community through the effective coordination of services and activities that support all of Duke's students. The Director provides vision and leadership in establishing and monitoring the scope and direction of CAPS, ensuring its operation is consistent with national standards of practice. As a licensed clinician, the Director provides direct counseling and education services to students; and provides consultation and guidance for crisis/liaison services, including intervention with emergencies and highly acute situations.

Overview of Key Responsibilities

1. Leads a multidisciplinary staff ensuring integration of clinical, outreach, training and quality assurance activities to accomplish objectives.
2. Provides leadership in developing and monitoring the department's strategic plan and budget, including outcomes assessment integrated with Division of Student Affairs goals and objectives.
3. Provides collaborative and consultative services to, and serves as administrative liaison with, diverse constituencies, including student affairs professionals and units, faculty, deans, student groups, parents, and University and Medical Center administrators.
4. Supports and develops a broad range of wellness (including suicide prevention) and outreach education services, including training, consultation, direct programming, media interventions and the deployment of peer educators.
5. Promotes and sustain efforts that advance multicultural organizational development, including, recruiting and retaining a diverse staff. Plans and leads staff development efforts in assessment, brief therapy, crisis intervention, leadership and professional inquiry.
6. Develops and implements performance evaluation standards based on best practices of all skills for culturally competent university counseling centers.
7. Enhances empirically based quality assurance analyses, which include research needs assessment, client satisfaction evaluation, and related outcome measurements. Considers and implements as appropriate the use of new technologies to improve service delivery and evaluation. Ensures HIPAA compliance.

General Qualifications

• Advanced degree in a mental health discipline (clinical psychology, counseling psychology, social work, psychiatry) from an accredited institution with strong preference for a doctoral level degree.
• Current licensure in the State of North Carolina or current licensure in another state and eligible to obtain North Carolina licensure. Psychologists who are not ABPP board-certified should consult the NC licensure board website for further information:
• Minimum seven (7) years of directly related full-time work experience in a mental health setting after licensure, with a demonstrated pattern of increasing responsibility.
• At least three (3) years of supervisory experience.
• Strongly prefer prior experience as director of a counseling agency in a higher education setting.

Specific Skills and Competencies

• Ability to balance administrative decision making with group consensus building, while valuing staff autonomy and expertise;
• Ability to juggle competing demands and set priorities to make continuous progress toward strategic goals;
• Demonstrated success in leading a professionally diverse, seasoned and multidisciplinary staff in a comprehensive counseling center;
• Experience in and/or vision for collaborative approaches to developing data-driven, evidence-based campus wellness initiatives;
• Demonstrated commitment to diversity, equity and inclusion and experience addressing these issues in mental health settings and through informed treatment practices; ensuring efforts to address cultural competence across all facets of diversity;
• Excellent interpersonal and communication skills as demonstrated through experience as a department or University spokesperson who can relate to multiple and diverse constituencies, on- and off-campus.
• Demonstrated deep understanding of the educational value of an inclusive and equitable community;
• A demonstrated track record of advancing meaningful inclusion for staff and students of all identities includingbut not limited to race, class, and socio-economic status;
• Expertise in the provision of consultation services for staff and other constituents of the University community regarding complex clinical, ethical and legal mental health issues;
• Understanding of applicable compliance issues including, but not limited to, HIPAA regulations;
• Experience in the use of new technologies, including electronic health records, for improving the delivery and evaluation of services; and
• Experience and effective approaches to navigate the complexity and highly visible expectations high-profile, academic institution.

About Duke University

Tracing its origins to 1838, Duke University has evolved into one of the world's leading institutions for education, research and patient care. Located in Durham, North Carolina, Duke is currently comprised of ten Schools and Colleges with an enrollment of approximately 15,550 students. At Duke University, the mission is to provide a superior liberal arts education, prepare people for lives of skilled and ethical service, advance the frontiers of knowledge, foster health and well-being, and promote a sincere spirit of tolerance. Duke faculty and staff members work every day in support of this mission. The intent of a Duke education is to instill certain "habits of mind"--critical thinking, creative problem solving, an appetite for discovery--that will help students succeed at Duke and throughout life.

Surrounded by thousands of acres of undeveloped woodlands and gardens, Duke University boasts one of the most beautiful campuses in the world. Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters.Durham is one of three municipalities, along with Raleigh and Chapel Hill, that form theResearch Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities.

For more information about Duke, please go to:

Application Process
Duke University has partnered with Keeling & Associates, LLC for this search. Applications should include a resume/curriculum vitae and a cover letter addressing your interest in and qualifications for the position. Application materials must be sent, preferably as PDFs, to with the subject heading "Duke – Director of CAPS." A confidential review of applications will begin immediately and will continue until the appointment is made. All materials submitted by June 15, 2021 will be given full consideration.

Nominations, expressions of interest, and requests for confidential conversations about the position prior to application are welcome and should be directed to the K&A senior consultant leading this search, Dr. Jan Walbert, at

EEO Statement
Duke University is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. The University promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans. Duke University is a drug-free, smoke-free workplace.