IT Support Analyst, Lead (Service Desk) #605370

Leads university efforts to analyze and address NAU information technology system issues and recommends alternatives and best courses of action to help the university operate more efficiently and effectively. Coordinates testing and implementation of new services. Develops user-level and technical requirements for new systems or changes to existing systems.

Special Information

***This position is only available to current NAU employees in the ITS department.***

Minimum Qualifications

• Bachelor’s degree in computer science or related field; AND,
• 5-7 years of relevant experience; OR,
• A combination of related education, experience, and training.

Preferred Qualifications

• Experience providing direct and indirect computer hardware, software, and mobile device support to end-users in a mixed platform environment.
• Experience providing networking support to BYOD and mobile devices.
• Experience with NAU supported software packages, including the campus LMS system.
• Experience with Google Workspace for Education and Microsoft 365.
• Experience consulting with training and advising and developing advanced solutions for end-users in a mixed platform environment.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Salary

Commensurate with experience.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.