Associate Director of Housing

Oregon, United States
Salary Not specified
May 06, 2021
Employment Level
Employment Type
Full Time

Associate Director of Housing

Posting Number: R0003573
Location: Salem Campus

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Position Summary:
The Associate Director (AD) serves as the primary manager for the residence life program in the department of Housing, responsible for organizing, developing, and coordinating the education and support of 1200 undergraduate students residing in traditional and apartment-style living. The AD serves as the primary supervisor for 4 live-in professional staff and supports the 38 paraprofessional staff members (RAs). The AD provides planning, direction, and oversight aimed at building communities that promote academic success through the development of programs and initiatives that are culturally rich, socially robust, and inclusive, examples include: the First-Year Commons experience, Living-Learning Communities, student-staff recruitment, selection, training, and the evaluations of staff and programs; student conduct, and the coordination and follow through with students of concern who reside in the residence halls. The AD provides leadership for emergency/on-call support and response, and may assist with conference functions over the summer.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The duties and responsibilities of this position include, but are not limited to, the following functions, which are not listed in any particular order of significance:

Department Leadership and Supervision
  • Recruit, train, and supervise 4 area coordinators and oversee the recruitment, training, and supervision of 38 Resident Assistants. Hold regular 1-1 meetings with direct reports, co-lead weekly department staff meetings, and provide appropriate on-boarding and professional development opportunities for staff.
  • Provide leadership for staff and students, addressing needs and concerns of students and staff in a proactive and timely manner. Establish a sense of unity, teamwork, and positive staff relations among professional and paraprofessional staff members.
  • Ensure staff training that leads to the facilitation of residence hall communities that support students' development of multicultural understanding, cross-cultural relationships, academic success, and wellbeing.
  • Oversee department crisis management protocol and emergency situations in residence halls; work collaboratively with on-call staff, Dean of Students, facilities, Campus Safety, Bishop Wellness Center staff, and off-campus agencies (local authorities, medical facilities/personnel) as needed
  • Oversee residence hall student conduct response and follow up with students of concern and student issues.

Residential Education
  • Lead the department's development of a robust residential education program that includes assessment of student learning. Ensure programs/initiatives/community meetings promote inclusivity and support student success, student learning, community development, and overall well-being;
  • Ensure the on-going development of living/learning housing initiatives in partnership with faculty and staff liaisons to create communities based on community interests, and needs.
  • Ensure the development and full utilization of the Residence Hall Association (RHA) for feedback and creation of residence life policies, programs, and facilities and the leadership development and advisement of the Residence Hall Association (RHA). Meet regularly with student leaders.
  • Maintains visibility in the community by regularly interacting with residents, attending programs, visiting staff and residents in their rooms, etc.

Student Support
  • Advise students and family members in decision-making as appropriate and provide resource referrals to help support student success and well-being;
  • Serve on the senior staff on-call team on a rotating basis to support residence life staff responding to emergency situations during the evening and weekend hours. Consult with university staff concerning serious or problematic situations as needed;
  • Provide and support student recognition initiatives and promote leadership opportunities
  • Ensure the development of department systems for staff's timely and sensitive response, outreach, and relationship building for students of concern and on-going tracking of follow-up
  • Assist students and staff in mediating and addressing student conflicts, applying restorative and community development principles.
  • Assist in the orientation of incoming Willamette and Tokyo International University of America students to the hall and campus. Provides programs and activities which support cross-cultural understanding.

Student Conduct
  • Promotes student rights and responsibilities through the fair and consistent administration of the University code of conduct, policies, and procedures.
  • Ensure training for all levels of staff to ensure staff's educational response and timely follow up to violations of residence hall policies
  • Serve as an Administrative/University Hearing Officer or member of the University conduct panel hearing board for high level judicial and Title IX cases as needed.
  • Oversees professional and student staff responsibilities in communication of community expectations of students, response to behavioral issues, and the adjudication of residence hall student conduct.

Divisional Leadership
  • Attend monthly divisional meetings, bi-weekly divisional leadership team meetings, trainings and committee meetings.
  • Be accessible, visible, and present for relevant/occasional university speakers and athletics events; attend staff/student-planned community development activities and educational events as appropriate
  • Chaperone and assist in organization of large, annual, campus-wide programs as needed such as opening days events, Senior class events, and commencement
  • Assist in leading task forces, presenting training topics, and executing divisional and university projects as needed.

General Program Administration
  • Create Housing protocols in coordination with the Director and Assistant Director to include, but are not limited to, hall opening and closing, break transitions, emergency response, American Studies Program student arrival, staff evaluations, and departure.
  • Serve as Liaison to TIUA, Student Involvement, and other departments on behalf of Housing
  • Ensures the scheduling of all on-call coverage in a timely manner and appropriate follow up to after hours incidents.
  • Executes assigned administrative tasks thoroughly and promptly.
  • Assists in overall administration of the housing program. Assists in development and evaluation of departmental policies, procedures, and goals.


Work involves a variety of duties and responsibilities in administration of the Residence Life program. Provides a clear leader of the department, in absence of the Director. Because primary functions of the position include programming, advising student groups and responding to student emergencies after normal working hours, requiring some evening and weekend availability. The position requires a high degree of interpersonal and communication skills for most areas of responsibility (supervision of staff, advising students, crisis intervention, and conduct hearings). The position also requires use of master keys and access to confidential information regarding students. As most work is performed indoors, incumbent has minimal exposure to hazards or adverse environmental conditions. However, special activities may require incumbent to operate outdoors and experience inclement conditions. Supervises several student staff members. This position requires approachability and availability to support and mentoring.

  • A Master's degree in Student Personnel, counseling, or related discipline is required.
  • Minimum of five years of residential staff experience is required; Progressive increased level of responsibility preferred in crisis management, student advising, supervision, student conduct, and program planning.
  • Possess a sound background in student/human development theory. Ability to articulate philosophy of residential life programs. Committed to expanding knowledge and understanding of student development and social awareness issues (e.g. alcohol and other drugs, sexual harassment and assault, gender issues, international and multicultural issues, eating disorders, mental health, etc.)
  • A demonstrated commitment and passion for professional growth in the areas of student learning and development, community development, supporting students' well-being, and best practices in residence life programs and operations.
  • Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (all gender spaces, Title IX, affinity based living learning communities, ADA compliance)
  • Demonstrated commitment to expand knowledge and awareness of diversity, equity, and inclusion, understanding cultural differences, social identities, and historical inequalities, and strategies for interacting effectively with people different from oneself and providing support and advocacy for diverse communities.
  • Demonstrated experience using diversity, equity, and inclusion lens in delivering programs and services practice (i.e., staffing practices, supervision, training, policies, programs) and working effectively with individuals and groups from a variety of identities, cultures, and backgrounds.
  • Demonstrated experience and commitment to professional growth in best practices in using technology in residence life and student affairs to increase efficiency, accessibility, and quality of housing operations and residence life practices (Microsoft office suite, assignments, billing, and judicial database management systems, social media, community development tracking)
  • Involvement in local, regional, and national organizations supporting the mission of Housing, as well as in the field of student affairs (such as ACUHO-I, ACPA, and NASPA).
  • Availability on weekends and evenings as needed.
  • Ability to communicate effectively in English. Ability to articulate ideas clearly and concisely. Ability to model open, direct, and honest communication. Possess well-developed assertion and confrontation skills.
  • Possess strong interpersonal communication skills. Possess excellent basic helping skills and displays empathy and regard for others' concerns. Ability to demonstrate sensitively to the diversity of individuals' needs, backgrounds, life and work styles. Ability to practice a developmental approach to behavioral problems and develop strong rapport.
  • Ability to successfully facilitate student groups of various sizes. Teach students and staff skills necessary to be effective leaders. Provides guidance to group leaders and coordinates efforts of group's members. Generates enthusiasm and motivates members to achieve group goals. Encourages and considers different points of view.
  • Ability to develop and maintain a staff team. Ability to coordinate staff efforts so that departmental goals are met efficiently. Ability to motivate staff members to excel in their job responsibilities. Ability to provide support while holding staff accountable.
  • Ability to function competently under pressure and effectively diffuses crisis situations. Ability to demonstrate sound judgment.
  • Ability to manage time and tasks to accomplish responsibilities in a timely manner. Ability to work independently as well as accept direction.
  • Ability to pay attention to details and to track operational processes key to housing on a university campus, including but not limited to, facility and maintenance issues, contractual language, and administrative processes.
  • Ability to advise students in programming and present needed recreational, social or educational programs. Ability to be an effective designer and presenter of programs.
  • Desirable training in any specialized areas pertinent to higher education (e.g. leadership development, alcohol education, multicultural education, community service, counseling, etc.).
  • This position is subject to a criminal conviction record check.

Typical Work Schedule:

Monday - Friday 8-5, evening and weekend availability as needed

Salary: $65,000

Applications will be reviewed on a rolling basis as received until the position is filled.

All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

You will need to upload the following two documents as part of your application materials in the "My Experience" section labeled Resume:
  • Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
  • Current Resume

‚ÄčIncomplete applications will not be considered.

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Believing that diversity contributes to academic excellence and to rich and rewarding communities, WU is committed to recruiting and retaining a diverse faculty, staff and student body. We seek candidates, particularly those from historically under-represented groups, whose work furthers diversity and who bring to campus varied experiences, perspectives and backgrounds.