Associate Director of Housing
Associate Director of Housing
Posting Number: R0003573
Location: Salem Campus
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The Associate Director (AD) serves as the primary manager for the residence life program in the department of Housing, responsible for organizing, developing, and coordinating the education and support of 1200 undergraduate students residing in traditional and apartment-style living. The AD serves as the primary supervisor for 4 live-in professional staff and supports the 38 paraprofessional staff members (RAs). The AD provides planning, direction, and oversight aimed at building communities that promote academic success through the development of programs and initiatives that are culturally rich, socially robust, and inclusive, examples include: the First-Year Commons experience, Living-Learning Communities, student-staff recruitment, selection, training, and the evaluations of staff and programs; student conduct, and the coordination and follow through with students of concern who reside in the residence halls. The AD provides leadership for emergency/on-call support and response, and may assist with conference functions over the summer.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The duties and responsibilities of this position include, but are not limited to, the following functions, which are not listed in any particular order of significance:
Department Leadership and Supervision
- Recruit, train, and supervise 4 area coordinators and oversee
the recruitment, training, and supervision of 38 Resident
Assistants. Hold regular 1-1 meetings with direct reports, co-lead
weekly department staff meetings, and provide appropriate
on-boarding and professional development opportunities for
- Provide leadership for staff and students, addressing needs and
concerns of students and staff in a proactive and timely manner.
Establish a sense of unity, teamwork, and positive staff relations
among professional and paraprofessional staff members.
- Ensure staff training that leads to the facilitation of
residence hall communities that support students' development of
multicultural understanding, cross-cultural relationships, academic
success, and wellbeing.
- Oversee department crisis management protocol and emergency
situations in residence halls; work collaboratively with on-call
staff, Dean of Students, facilities, Campus Safety, Bishop Wellness
Center staff, and off-campus agencies (local authorities, medical
facilities/personnel) as needed
- Oversee residence hall student conduct response and follow up
with students of concern and student issues.
- Lead the department's development of a robust residential
education program that includes assessment of student learning.
Ensure programs/initiatives/community meetings promote inclusivity
and support student success, student learning, community
development, and overall well-being;
- Ensure the on-going development of living/learning housing
initiatives in partnership with faculty and staff liaisons to
create communities based on community interests, and
- Ensure the development and full utilization of the Residence
Hall Association (RHA) for feedback and creation of residence life
policies, programs, and facilities and the leadership development
and advisement of the Residence Hall Association (RHA). Meet
regularly with student leaders.
- Maintains visibility in the community by regularly interacting
with residents, attending programs, visiting staff and residents in
their rooms, etc.
- Advise students and family members in decision-making as
appropriate and provide resource referrals to help support student
success and well-being;
- Serve on the senior staff on-call team on a rotating basis to
support residence life staff responding to emergency situations
during the evening and weekend hours. Consult with university staff
concerning serious or problematic situations as needed;
- Provide and support student recognition initiatives and promote
- Ensure the development of department systems for staff's timely
and sensitive response, outreach, and relationship building for
students of concern and on-going tracking of follow-up
- Assist students and staff in mediating and addressing student
conflicts, applying restorative and community development
- Assist in the orientation of incoming Willamette and Tokyo
International University of America students to the hall and
campus. Provides programs and activities which support
- Promotes student rights and responsibilities through the fair
and consistent administration of the University code of conduct,
policies, and procedures.
- Ensure training for all levels of staff to ensure staff's
educational response and timely follow up to violations of
residence hall policies
- Serve as an Administrative/University Hearing Officer or member
of the University conduct panel hearing board for high level
judicial and Title IX cases as needed.
- Oversees professional and student staff responsibilities in
communication of community expectations of students, response to
behavioral issues, and the adjudication of residence hall student
- Attend monthly divisional meetings, bi-weekly divisional
leadership team meetings, trainings and committee
- Be accessible, visible, and present for relevant/occasional
university speakers and athletics events; attend
staff/student-planned community development activities and
educational events as appropriate
- Chaperone and assist in organization of large, annual,
campus-wide programs as needed such as opening days events, Senior
class events, and commencement
- Assist in leading task forces, presenting training topics, and
executing divisional and university projects as needed.
General Program Administration
- Create Housing protocols in coordination with the Director and
Assistant Director to include, but are not limited to, hall opening
and closing, break transitions, emergency response, American
Studies Program student arrival, staff evaluations, and
- Serve as Liaison to TIUA, Student Involvement, and other
departments on behalf of Housing
- Ensures the scheduling of all on-call coverage in a timely
manner and appropriate follow up to after hours
- Executes assigned administrative tasks thoroughly and
- Assists in overall administration of the housing program.
Assists in development and evaluation of departmental policies,
procedures, and goals.
Work involves a variety of duties and responsibilities in administration of the Residence Life program. Provides a clear leader of the department, in absence of the Director. Because primary functions of the position include programming, advising student groups and responding to student emergencies after normal working hours, requiring some evening and weekend availability. The position requires a high degree of interpersonal and communication skills for most areas of responsibility (supervision of staff, advising students, crisis intervention, and conduct hearings). The position also requires use of master keys and access to confidential information regarding students. As most work is performed indoors, incumbent has minimal exposure to hazards or adverse environmental conditions. However, special activities may require incumbent to operate outdoors and experience inclement conditions. Supervises several student staff members. This position requires approachability and availability to support and mentoring.
- A Master's degree in Student Personnel, counseling, or related
discipline is required.
- Minimum of five years of residential staff experience is
required; Progressive increased level of responsibility preferred
in crisis management, student advising, supervision, student
conduct, and program planning.
- Possess a sound background in student/human development theory.
Ability to articulate philosophy of residential life programs.
Committed to expanding knowledge and understanding of student
development and social awareness issues (e.g. alcohol and other
drugs, sexual harassment and assault, gender issues, international
and multicultural issues, eating disorders, mental health,
- A demonstrated commitment and passion for professional growth
in the areas of student learning and development, community
development, supporting students' well-being, and best practices in
residence life programs and operations.
- Knowledge of equity and inclusion issues and laws that impact
higher education and particularly community living (all gender
spaces, Title IX, affinity based living learning communities, ADA
- Demonstrated commitment to expand knowledge and awareness of
diversity, equity, and inclusion, understanding cultural
differences, social identities, and historical inequalities, and
strategies for interacting effectively with people different from
oneself and providing support and advocacy for diverse
- Demonstrated experience using diversity, equity, and inclusion
lens in delivering programs and services practice (i.e., staffing
practices, supervision, training, policies, programs) and working
effectively with individuals and groups from a variety of
identities, cultures, and backgrounds.
- Demonstrated experience and commitment to professional growth
in best practices in using technology in residence life and student
affairs to increase efficiency, accessibility, and quality of
housing operations and residence life practices (Microsoft office
suite, assignments, billing, and judicial database management
systems, social media, community development tracking)
- Involvement in local, regional, and national organizations
supporting the mission of Housing, as well as in the field of
student affairs (such as ACUHO-I, ACPA, and NASPA).
- Availability on weekends and evenings as needed.
- Ability to communicate effectively in English. Ability to
articulate ideas clearly and concisely. Ability to model open,
direct, and honest communication. Possess well-developed assertion
and confrontation skills.
- Possess strong interpersonal communication skills. Possess
excellent basic helping skills and displays empathy and regard for
others' concerns. Ability to demonstrate sensitively to the
diversity of individuals' needs, backgrounds, life and work styles.
Ability to practice a developmental approach to behavioral problems
and develop strong rapport.
- Ability to successfully facilitate student groups of various
sizes. Teach students and staff skills necessary to be effective
leaders. Provides guidance to group leaders and coordinates efforts
of group's members. Generates enthusiasm and motivates members to
achieve group goals. Encourages and considers different points of
- Ability to develop and maintain a staff team. Ability to
coordinate staff efforts so that departmental goals are met
efficiently. Ability to motivate staff members to excel in their
job responsibilities. Ability to provide support while holding
- Ability to function competently under pressure and effectively
diffuses crisis situations. Ability to demonstrate sound
- Ability to manage time and tasks to accomplish responsibilities
in a timely manner. Ability to work independently as well as accept
- Ability to pay attention to details and to track operational
processes key to housing on a university campus, including but not
limited to, facility and maintenance issues, contractual language,
and administrative processes.
- Ability to advise students in programming and present needed
recreational, social or educational programs. Ability to be an
effective designer and presenter of programs.
- Desirable training in any specialized areas pertinent to higher
education (e.g. leadership development, alcohol education,
multicultural education, community service, counseling,
- This position is subject to a criminal conviction record
Typical Work Schedule:
Monday - Friday 8-5, evening and weekend availability as needed
Applications will be reviewed on a rolling basis as received until the position is filled.
All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.
You will need to upload the following two documents as part of your application materials in the "My Experience" section labeled Resume:
- Cover letter addressing the required/desired qualifications and
presenting any other applicant characteristics which deserve
- Current Resume
Incomplete applications will not be considered.
Apply online at https://willamette.wd1.myworkdayjobs.com/en-US/willametteuniversityjobs/job/Salem-Campus/Associate-Director-of-Housing_R0003573-1
Believing that diversity contributes to academic excellence and to rich and rewarding communities, WU is committed to recruiting and retaining a diverse faculty, staff and student body. We seek candidates, particularly those from historically under-represented groups, whose work furthers diversity and who bring to campus varied experiences, perspectives and backgrounds.