Academic Advisor Job#605378

Northern Arizona University
Arizona, United States
$38,000.00 - $38,000.00
May 05, 2021
Employment Level
Employment Type
Full Time

Special Information:

  • University Advising is hiring for multiple positions within various units. Certain positions have the option to be located in Phoenix or Flagstaff.
  • A letter of interest (cover letter), resume & at least three professional references must be included with the online application.
  • Some weekend and evening work will be required as well as occasional travel. 


  • Develop meaningful relationships with students based in empathy, compassion, and appreciative, developmental, and intrusive advising techniques.
  • Work together in a team setting to accomplish various projects, demonstrate empathy in support for one another and foster an environment of continuous improvement
  • Interview and advise students regarding information, procedures and academic requirements of a specific program or major. Assist students in understanding requirements, evaluating academic abilities and setting goals. Present academic information to orientation groups and potential students and parents.
  • Responsible for a full-range of coaching and advising activities with the primary goals of ensuring learner success and retention to graduation.
  • Assess the student's stage of development (academic, career and personal) and promote student growth by determining suitable developmental tasks; assist students in the establishment of realistic and attainable academic and career goals.
  • Monitor academic progress of students; analyze progress reports from instructors; determine eligibility and satisfactory progress toward degree; identify current and potential needs or problem areas (e.g., study skills, tutoring) and refer students to appropriate campus resources for assistance; communicate findings to coaches and administrators.
  • Evaluate transcripts from other academic institutions for application to degree program.  Assist with process to apply any applicable credit to satisfy degree requirements.
  • Assist in recruitment of potential students by advising them of general academic requirements of a specific college, including program admission if applicable.
  • Maintain high familiarity with standard concepts, practices, and procedures of relationship building, coaching, and quality customer service.
  • Systematically engage with learners to ensure their success and retention
  • Take proactive measures to ensure prompt resolution of any potential obstacles, respond to student questions and concerns. Work with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to degree completion.
  • Review entire caseload on a regular basis and proactively engages in outreach to students.
  • Demonstrate core values of excellence in education, student success, educational access, diversity, integrity, professionalism and civility.
  • Maintain accountability for specific advising and coaching metrics and key performance indicators including the timeliness and accuracy.
  • Teach decision-making strategies and problem-solving skills to students by modeling and example
  • Assist students in navigating university policies and procedures, including forms and processes for program/plan declaration, enrollment help, petitions to add/drop a class and graduation assistance.
  • Assist in the maintenance of advising tools, such as Academic Advisement Reports, Jacks Planner, catalog, Transfer Academic Plan, Jacks Path, etc
  • Work with specific student populations and their particular needs (i.e. First-generation students, transfer students, nontraditional students, ROTC, international, Veterans, student athletes etc.)
  • May facilitate seminars and workshops.
  • Document student interactions according to unit requirements.
  • May serve on various committees to give input in the development, refinement and updating of university/college academic policies and procedures.

Minimum Qualifications:

  • Bachelor's degree in a field related to area of assignment AND one year academic advising experience; OR,
  • Any equivalent combination of experience, training and/or education.

 Preferred Qualifications:

  • Degree in field pertinent to the college, higher education or academic services.
  • Previous advisement and/or teaching experience.
  • Experience and/or knowledge of practices, policies and procedures at NAU or other higher institutions. 
  • Experience serving undergraduates in an academic environment.
  • Extensive experience using computers and computer programs.
  • Experience with technology specific to advising, i.e. PeopleSoft.
  • Ability to work effectively with people from a variety of culturally diverse backgrounds.
  • Experience in delivering effective presentations.
  • Experience delivering excellent customer service


  • Strong interpersonal skills.
  • Ability to interact effectively with faculty, students, colleagues and community members of diverse cultural backgrounds, age ranges and experience levels.
  • Ability to work collaboratively.
  • Must be detail oriented.
  • Ability to organize multiple projects at one time and follow through on deadlines.
  • Strong written and oral communication skills.
  • Strong computer skills.
  • Demonstrated knowledge or theories related to student, career, and/or identity development