Technical Support Specialist (Nevada County Campus)

Location
California, United States
Salary
Salary Not specified
Posted
May 05, 2021
Employment Level
Administrative
Employment Type
Full Time

SUMMARY DESCRIPTION

Under direction, installs, configures, troubleshoots, and services networked personal computer workstations, audio/video and multimedia, video multiplexers, television studios, and related equipment and software used in administrative and instructional lab environments; participates in installations and configuration, and assists with maintenance of server hardware and software for one or more local networks governing data communications among personal computers; provides technical support and help functions that relate to computer hardware and software, data communications, and connectivity; and performs a variety of tasks relative to assigned area of responsibility.

REPRESENTATIVE DUTIES - The following duties are typical for this job classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

  1. Provides technical assistance to faculty, staff, and students on using computers and software programs including remote access and on the proper use of peripheral electronic equipment use to enhance presentations and viewing.
  2. Designs and programs proprietary software suites for network-controlled classroom equipment. This includes configuring button layout, button functions, building in delay timing for the correct function of devices, implementing rules and monitors in the software to monitor bulb life, theft of equipment and system usage policies; configuring Pop address, email server, gateways and assigning IP address to networked control equipment.
  3. Maintains the smart classroom databases, installing smart classrooms of each system set-up and version.
  4. Troubleshoots and performs various technical computer and peripheral repair duties that include identification and replacement of components; reviews purchase requests and recommends standards for equipment and components.
  5. Participates in installation and configuration of networked equipment control devices including computers, printers, modems, peripheral communications equipment, network and fiber optic cable, and software.
  6. Participates in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service.
  7. Participates in troubleshooting to resolve network hardware and operations problems, including connectivity, internet access, email, and file servers.
  8. Updates existing security software on networks and workstations; tests existing operating systems and personal computers for potential viruses and security problems.
  9. Implements protocols and procedural controls for operation of the network systems.
  10. Installs and configures workstations to laboratory networks; may install laboratory networks; connects workstations to servers and participates with others to connect with College-wide networks; sets up student accounts onto local networks.
  11. Installs, configures, and maintains specialized software that supports a variety of technical courses offered by the College; tests software to ensure compatibility with the current operating environment and to equipment capability; configures software to communicate with peripherals such as printers, modems, scanners, and screens.
  12. Receives and resolves user help desk calls; documents calls, forwarding work order requests to the appropriate technology staff.
  13. Provides basic troubleshooting of user problems with common desktop software, accessing databases, network and networked equipment, and email.
  14. Monitors status of email and other messaging systems, file servers, and network equipment to ensure constant availability; takes corrective actions and notifies other staff of unresolved problems.
  15. Schedules audio/visual equipment for use in classrooms, meetings, and events; checks equipment out and in; advises staff and students on check-out procedures; assures that audio/visual and sound system equipment functions properly.
  16. Assists and advises customers of the appropriate equipment to facilitate their needs; writes bid specifications for audio/visual and multimedia system acquisitions and makes purchase recommendations; recommends standards for equipment and reviews purchase requests.
  17. Sets up and picks up media equipment at a variety of locations; transports equipment and sets up and operates public address systems and multimedia presentations.
  18. Instructs staff in the use of multimedia presentation systems, television production router, studio equipment, and computer controls for meeting rooms and labs.
  19. Installs, diagnoses, repairs, and maintains various broadcast and production television studios, video multiplexers, microwave, broadband, and audio/visual and multimedia equipment used to support classrooms, labs, presentations, and conferences; programs audio visual control equipment and interfaces as necessary.
  20. Designs, installs, maintains and repairs multimedia classroom equipment: routers, projectors, networked equipment control devices. Writes user manuals for the correct use of multimedia classroom equipment.
  21. Confers with contractors and outside service providers involved with Audio visual/multimedia projects to ensure compliance with District specifications; reviews blueprints and schematics and evaluates adequacy of specified material and supplies.
  22. Designs software and equipment in compliance with ADA regulations and standards.
  23. May assist in monitoring local and wide area network usage and performance; confers with networking specialists regarding problems.
  24. May train and provide work direction to assigned student workers and temporary help as assigned.
  25. Performs related duties as required.

QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Personal computer operations, including the relationship and usage of various input and output components, business and education support software, and terminology.

Computer, video, and multimedia equipment diagnostics and repair.

Operating systems.

Protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance.

Local area networks for personal computers.

Protocols such as TCP/IP, Serial, Ethernet, and Access Lists.

Electronic and electrical theory and practices.

Communication skills to provide individual instruction and technical assistance on the use of PC-based software for business, education, internet, utility, and connectivity.

Writing skill to document technical procedures.

Ability to:

Install, configure, and troubleshoot networked computer workstations, systems, and programs used in both instruction and administrative areas.

Set up, configure, and tune video and multimedia equipment used for classroom, public meetings, and conferencing.

Install and configure personal computer components such as cards and drives.

Connect interface cables and connections between computers.

Prioritize and organize work to meet deadlines and timetables.

Read, interpret and apply technical information including equipment blueprints and schematics.

Give one-on-one training in the use of personal computers and business and instructional software.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

 

Education and Experience Guidelines: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Two years of college with major course work in computer science or a related technical field.

Experience:

Two years of experience working with audio visual equipment and in the setup of networked personal computer workstations and computer technical support.

License or Certificate:

Possession of a valid California driver’s license. 

 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in both indoor and outdoor environments; travel from site to site; exposure to noise, dust, fumes, noxious odors, and all types of weather and temperature conditions; exposure to electrical energy.

Physical: Primary functions require sufficient physical ability and mobility to work in an indoor and outdoor environment; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office and audio-visual equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

 

Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 18,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence, having been named an Aspen Prize for College Excellence eligible institution for 2019.  

 

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.  

 

As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community.  The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 18,300 students per term, where approximately: 21% of Sierra College’s students are Latino/a/x, 3% are African-American, 3% are Filipino, 6% are Asian-American, 1% are Native American, 1% are Pacific Islander, 7% are multiracial and 57% are White.  

 

The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, SC4 (Sierra College Community, Creativity, Culture, and Collaboration Training), active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students. 

 

Need Help With Your Online Account?

  • Use the online Help Guide or contact the NEOGOV Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. 
  • Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

 

REQUIRED APPLICATION DOCUMENTS:  

  1. A Sierra College application, 
  2. A resume, and
  3. A cover letter of no more than 4 pages that addresses:  
    • Please describe the transferable experience, knowledge, skills and abilities you possess to serve in this role.
    • What culturally-inclusive/equity-minded practices/strategies would you incorporate into this role?
    • Please describe your evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning), sexual orientations, gender identity and expressions as these factors relate to the need for equity-minded practices within the classroom and in the campus community.

 

Given the current pandemic in our country, interviews will likely take place virtually via Zoom or a conference call.  

 

TRAVEL EXPENSES BORNE BY THE CANDIDATE (if in person interviews)  

 

Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department.  Position description of record on file in the Human Resources Department.   

*Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time.

EEO/TITLE IX EMPLOYER Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students. Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu.

Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105. If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider.  

TTY/VCO/HCO to Voice 

English 1-800-735-2929 Spanish 1-800-855-3000

 

Voice to TTY/VCO/HCO 

English 1-800-735-2922 Spanish 1-800-855-3000

 

From or to Speech-to- Speech 

English & Spanish 1-800-854-7784