Administrative Student Services Technician (Nevada County Campus)

SUMMARY DESCRIPTION

Under general supervision of a Dean, provides services and information to students, faculty, staff members and the general public regarding District services, programs, policies and procedures at an assigned extension site; performs a variety of technical tasks in support of assigned student services program areas with the admission, registration, records, assessment, student academic progress and student success; provides students, staff, and others with technical support, training, and supervision related to area of assignment; serves as a technical resource and support for a variety of district programs and services including administrative faculty support, financial services, business office functions, district wide parking permit program, campus-wide mail distribution, Osher life long learning program, campus life, and website development.

REPRESENTATIVE DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Functions as liaison to advise students, staff members, and the general public regarding District services, programs, policies and procedures, particularly as they relate to admissions and records and other student services matters.
2. Receives complaints and takes action to resolve problems and/or refer to appropriate manager and/or other District staff member for resolution.
3. Participates in student registration activities; receives, counts and reconciles registration monies; posts funds to appropriate accounts and categories; reconciles revenue categories on cash summary reports.
4. Processes application forms by entering data into a computerized student information system; reviews student admissions applications for completeness; determines correspondence to be sent to applicants; evaluates residency documents according to established guidelines.
5. Processes late registration and enrollment changes; ensures accurate posting of student drops and fees collected or owed; verifies class enrollment status for students and faculty members.
6. Maintains records of student attendance, instructor drops and grades; issues and processes instructor records; resolves discrepancies and keeps instructors informed of enrollment changes.
7. Collects applicable fees and other payments from students at assigned site including lab fees, lost book fees, locker checkout fees, non-credit course fees, parking fines and others.
8. Registers Community Education program students; distributes course schedules and posts fliers promoting specific classes; facilitates the completion of registration forms and collection of fees.
9. Provides information to students regarding assessment testing; provides assessment schedules, secures testing facilities and coordinates other details with registration deadlines at assigned site.
10. Functions as contact to resolve problems and responds to inquiries from extension site faculty members; follows up with appropriate division managers, as necessary.
11. Provides faculty orientation for new staff; provides technical support to faculty regarding use of District e-mail, voice mail, on line access to class rosters and processing of grades on line; prepares mail boxes for incoming faculty.
12. Functions as receptionist for admissions/records reception area at assigned site; establishes mailboxes and distributes mail; maintains office filing systems; composes a variety of routine and specialized correspondence.
13. Researches, interprets, clarifies, and resolves a variety of problems related to admissions, registration, matriculation, residency, student academic status, course class conflicts, and fees.
14. Contacts emergency services at assigned site(s), as necessary and appropriate.
15. Trains and provides work direction to assigned student workers and other staff.
16. Performs related duties as required.

QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Basic operations, services and activities of a community college extension site including the provision of student services.

Principles and practices of student enrollment and administration.

Methods and techniques of administration supporting the delivery of higher education.

District policies and procedures governing student registration and enrollment.

Principles and procedures of record keeping.

Mathematical principles.

Basic principles of bookkeeping.

Principles of business letter writing and basic report preparation.

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Methods and techniques of public relations.

Oral and written communication skills.

Screening and interviewing techniques.

Supervisory techniques.

English usage, spelling, grammar, and punctuation.

Ability to:

Provide services and information to students, faculty, staff members and the general public regarding District services, programs, policies and procedures.

Plan and organize work to meet changing priorities and deadlines.

Effectively represent the District to outside individuals and agencies to accomplish the goals and objectives of the unit.

Respond to requests and inquiries from faculty, staff, students and the general public.

Independently prepare correspondence, memoranda and reports.

Work cooperatively with other departments, District officials, and outside agencies.

Screen, interview, and assess needs of students and clients.

Use sound judgment in recognizing scope of authority.

Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations.

Type or enter data at a speed necessary for successful job performance.

Train and provide work direction to others.

Plan and organize work to meet schedules and changing deadlines.

Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

Adapt to changing technologies and learn functionality of new equipment and systems.

Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

Work effectively with minimal supervision.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Examples of ways to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to the completion of the twelfth grade.

Experience:

Two years of increasingly responsible clerical or secretarial experience.

License or Certificate:

Possession of, or ability to obtain, a valid driver’s license may be required for some positions.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing: Hear in the normal audio range with or without correction.

Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 18,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence, having been named an Aspen Prize for College Excellence eligible institution for 2019.  

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.  

As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community.  The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 18,300 students per term, where approximately: 21% of Sierra College’s students are Latino/a/x, 3% are African-American, 3% are Filipino, 6% are Asian-American, 1% are Native American, 1% are Pacific Islander, 7% are multiracial and 57% are White.  

The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, SC4 (Sierra College Community, Creativity, Culture, and Collaboration Training), active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students. 

Need Help With Your Online Account?

• Use the online Help Guide or contact the NEOGOV Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. 
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

 REQUIRED APPLICATION DOCUMENTS:  

1. A Sierra College application, 
2. A resume, and
3. A cover letter of no more than 4 pages that addresses:  
   • Please describe the transferable experience, knowledge, skills and abilities you possess to serve in this role.
   • What culturally-inclusive/equity-minded practices/strategies would you incorporate into this role?
   • Please describe your evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning), sexual orientations, gender identity and expressions as these factors relate to the need for equity-minded practices within the classroom and in the campus community.

Given the current pandemic in our country, interviews will likely take place virtually via Zoom or a conference call.  

TRAVEL EXPENSES BORNE BY THE CANDIDATE (if in person interviews)  

Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department.  Position description of record on file in the Human Resources Department.   

*Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time.
 

EEO/TITLE IX EMPLOYER Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students. Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu.

Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105. If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider.  

TTY/VCO/HCO to Voice 

English 1-800-735-2929 Spanish 1-800-855-3000

Voice to TTY/VCO/HCO 

English 1-800-735-2922 Spanish 1-800-855-3000

From or to Speech-to- Speech 

English & Spanish 1-800-854-7784