Technical Operations Lead, Enrollment Systems
Enrollment Systems Administrator/Technical Operations Lead
Harvard Kennedy School
I0757P Applications Professional III
Reporting to the Associate Director of Enrollment System and
working in close collaboration with colleagues from the Offices of
Admissions, Student Financial Services, and Registrar, the
Technical Operations Lead, Enrollment Systems leverages the
technical capabilities of various Enrollment Systems (e.g.
Technolutions Slate, PeopleSoft Campus Solutions, PowerFAIDS) to
ensure that HKS maximizes the potential of these systems in an
effort to provide superior services to users. Through this work the
position will provide insight and guidance on upgrades, feature
enhancements, and creative ways to use technology to advance the
missions of Enrollment Services and HKS. As the technical
operations lead, the position is critical to ensuring the quality
and integrity of data that flow through all enrollment systems. The
position plays a key role in developing complex and real-time
reporting and data analysis across the student lifecycle. Finally,
the position helps protect the security of highly sensitive and
confidential data by developing, implementing, and maintaining
business processes involving data storage, management, and
The successful candidate has a degree in information technology, computer systems engineering, or computer science and experience demonstrating technical proficiency in Technolutions Slate. Experience with PeopleSoft Campus Solutions (or similar student information systems), and/or PowerFAIDS (or similar financial aid systems) is a plus but not required.
Duties & Responsibilities
Performs system configuration, maintenance, enhancement, and end user support for all online applications using Technolutions Slate. Customizes Slate to meet the changing needs of Enrollment Services, including the design and execution of application flow from submission through decision release, the design and maintenance of custom online portals for prospects and applicants. Supports event management, communications, workflow maintenance, data uploads in Slate. Manages user accounts and permissions. Creates and maintains comprehensive documentation for application processing in Slate, data integration between Slate and other enrollment systems, and end user training and support. Ensures complete accuracy of all admissions decisions and admissions data. Imports prospect and applicant data from a variety of ad hoc sources. Builds and maintains a library of queries and reports within Slate and PeopleSoft for users. Works on special projects directly related to enrollment data that have strategic use. Manages the interaction of database products from different vendors, ensuring accurate data feeds between systems and resolving conflicts.
- Work is performed in an office setting
USA - MA - Cambridge
00 - Non Union, Exempt or Temporary
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications
- Minimum of two years' post-secondary education or relevant work experience
The successful candidate has a degree in information
technology, computer systems engineering, or computer science and
experience demonstrating technical proficiency in Technolutions
Experience with PeopleSoft Campus Solutions (or similar student information systems), and/or PowerFAIDS (or similar financial aid systems) is a plus but not required. Technical proficiency includes, but is not limited to, system configuration, updates and testing, SQL, data and technical analysis, and data reporting.
Bachelor's degree (computer science or information systems preferred) and 5 years of related experience analyzing and managing data or Master's degree (computer science or information systems preferred) with 3 or more years of related experience analyzing and managing data
Demonstrated experience with relational databases and statistical data analysis; proficiency with Excel and HTML; ability to work extra hours as needed during peak period (typically December-April).
Experience with Technolutions Slate T-SQL, SQL, XML, and XSLT
Experience with implementing, customizing, and managing Slate, and with QA testing
Excellent analytical, project management, and trouble-shooting skills; demonstrated ability to think strategically and to use data for strategic planning purposes; excellent team, interpersonal, and communication skills; flexibility and adaptability to shift to changing priorities and needs required; ability to work under deadline pressure; ability to work with confidential information; prior work with admissions/enrollment data. Experience with a Student Information System. Data reporting experience with Tableau or a similar data visualization tool helpful. Ability to manage multiple tasks at once, with tight and shifting deadlines. Attention to detail and an ability to learn new and complex tools as required are essential.
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