Associate Director of Student Account Services - International Billing

Massachusetts, United States
Salary Not specified
May 04, 2021
Employment Level
Employment Type
Full Time

Associate Director of Student Account Services - International Billing

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
Reporting to the Senior Director of Student Financial Services the Associate Director of Student Accounts - International Billing will be responsible for the oversight and management of the Financial Force multicurrency billing and receivable system as well as all related interfaces. The Associate Director will be the lead on developing, maintaining, and coordinating of all fee assessment rules, detail codes, payment plans and bill processing for all University academic programs at all Northeastern international campuses. Coordinating with all necessary university partners, entities and systems, the Associate Director will have oversight of posting all credits, debits, anticipated financial aid, loan disbursements in the Financial Force system and all other transactions that pertain to all revenue for the international campuses.

The Associate Director will be responsible for the oversight, regulatory compliance and production of any required tax forms or the like in all countries they are required to be produced for students. This position will ensure all reporting is completed in an accurate manner consistent with all policies and regulatory requirements of the governing country. The Associate Director will develop and maintain a collections process for each international campus, including researching and developing policies and procedures in adherence with all country regulations.

The Associate Director will be responsible for the oversight of staff training, system implementations and enhancements as well as adherence to all federal, state, international and institutional policies, procedures, and regulations. He/she will oversee the creation and delivery of all financial reporting (daily, weekly, monthly, ad hoc)

The Associate Director will oversee all systems related to multicurrency billing and receivables for NU international campuses He/she will work with all university partners to create functional workflow, accountabilities, policies, and procedures as related.

  • A minimum of 5+ years in Student Accounts and Banner Student A/R experience
  • Bachelor's degree required; Master's degree preferred
  • Salesforce/Financial Force experience required
  • Strong project management skills and ability to implement and manage multiple projects
    Knowledge of Student A/R performance metrics
  • Excellent technical skills
  • Ability to thrive in a rapidly changing environment
  • Strong oral/written communications and analytical skills
  • Must be decisive and results oriented
  • Creative thinking skills and solutions-oriented

    Salary Grade:

    Additional Information:
    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

    To apply, visit


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