IT Desktop Support Analyst

Posting Details Position Title IT Desktop Support Analyst Division IT Department/Office IT - McGlynn Computer Ctr Position Summary

TheIT department at St. Catherine Universityinvites applications for a full-timeDesktop Support Analystposition.

Our IT department supports student, faculty and staff throughout the university to ensure smooth software and hardware operations for all users. TheDesktop Support Analystprovides hands-on support for university IT hardware on campus and provides in-person supports for users with technical issues. This position responds quickly to resolve technical issues for users or escalates issues to the appropriate support team.

Responsibilities:

• Identify and resolve hardware issues on university computers as well as software and application issues.
  
• Manage the life cycle and deployment of hardware including imaging computers, setting up and deploying hardware, training users on use, wiping devices as they return to be electronic recycled or re-deployed.
  
• Troubleshoot university-owned hardware issues and either replace or repair equipment as needs arise.
  
• Troubleshoot personal equipment including wi-fi, printers, and applications.
  
• Provide in-person troubleshooting support for application and software for all members of the university.
  
• Serve our university community by receiving and logging calls, identifying issues, researching solutions, resolving and following up on incidents utilizing a service-request tracking system.
  
• When solutions are outside the scope of the role, identify and escalate issues to appropriate IT service teams.
  
• Retain ownership of service tickets, regardless of whether they have been forwarded.
  
• Initiate, update and close ticket issues including documentation, tracking, monitoring, and communicating with the customer, all within a rapid response time frame.
  
• Provide phone support as needed to assist with calls coming into the Helpdesk line.

St. Catherine University in St. Paul/Minneapolis, Minnesota, is a comprehensive Catholic university and home to one of the nation’s largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls nearly 5,000 students in certificate, associate, baccalaureate, master’s and doctoral programs in traditional day and evening/weekend/online formats.

Minimum Qualifications

• Some college coursework
  
• Two years of related experience
  
• Experience with computer setup including imaging, software installs, and file transfers.
  
• Experience troubleshooting hardware, software, wifi, and printer isuses to successful resolution.

Preferred Qualifications

• Experience imaging computers usingWDS
  
• Experience resolving issues with Box Drive
  
• Experience resolving issues with Google applications including email, calendar, drive, meet, and voice
  
• Experience using and troubleshooting BrightSpace D2L

We seek creative, adaptable faculty and staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university’s commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.

EEO Statement

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us athr@stkate.eduor 651-690-6565.

Application instructions for STAFF

VisitSt. Kate Careersto apply. Three references and successful completion of a background check will be required for employment. For information, contactNAMEatEMAIL@stkate.edu. Application deadline isDATE.


St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
Equal Opportunity Employer / Drug Free Workplace / Tobacco Free Workplace




Our university is a proud member of the Upper MidwestHERCand is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit: www.uppermidwestherc.org.

Posting Number 20210110-STAFF Posting Start Date 04/30/2021 Application Deadline 05/14/2021 Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. *What is your highest level of completed education?
   • Some high school
   • High school diploma or GED
   • Some college
   • Associate's degree
   • Bachelor's degree
   • Some graduate school
   • Master's degree
   • ABD
   • Professional degree (e.g., JD, MD)
   • Doctoral degree
2. *HRQ2: For any education beyond high school, what was your area of focus?

   (Open Ended Question)

3. *How many years of experience do you have in a helpdesk or desktop support position where you responded to customer questions and issues every day?
   • None to some
   • 1 year
   • 2 years
   • 3 years
   • 4 years or more
4. *HRQ: St. Kate’s is committed to making Inclusive Excellence a reality and has identified “Drive a Culture of Inclusive Excellence” as one of six priorities in the strategic plan. Give a specific example of how you have promoted a culture that values diversity, equity and inclusion in your current or recent role(s).

   (Open Ended Question)

5. *HRQ: Are you presently legally authorized to work in the United States for any U.S. employer? Please be aware that St. Catherine University is only able to consider candidates who are authorized to work in the United States.
   • Yes
   • No
6. *HRQ: St. Catherine University welcomes applications from candidates who are traditionally under-represented. We are happy to consider candidates who are currently in possession of a temporary work visa, however, please be aware that we do not offer employment visa sponsorship. Will you now or in the future require an employer to sponsor you for an employment-based visa/status in the U.S. (e.g. H-1B status)?
   • Yes
   • No
   • Maybe
7. *HRQ: Can you perform the essential functions of this position with or without accommodation?
   • Yes
   • No
8. *HRQ: How did you hear about this opportunity?
   • St. Catherine University website
   • St. Catherine University employee
   • Academic Jobs
   • American College Personnel Association (ACPA)
   • Association of Catholic Colleges/Universities
   • Association of Student Affairs at Catholic Colleges and Universities
   • Chronicle of Higher Education
   • College or University website
   • Council of Independent Colleges
   • DisabilityConnect.com
   • Diverse: Issues in Higher Education
   • DiversityConnect.com
   • Facebook
   • Google Jobs
   • HigherEdJobs
   • Higher Education Case Managers Association (HECMA)
   • Higher Education Recruitment Consortium (HERC)
   • Hispanic Outlook on Education Magazine
   • IMDiversity
   • Indeed
   • Inside Higher Ed
   • Insight Into Diversity
   • Latinos in Higher Ed
   • LGBTConnect.com
   • LGBTQ in Higher Education
   • LinkedIn
   • Minnesota College Professionals Association
   • Minnesota Council of Nonprofits
   • MinnesotaWorks.net/Minnesota Workforce Center
   • Minority Jobs
   • NAFSA: Association of International Educators
   • National Association of Independent Colleges and Universities
   • National Association of Student Personnel Administrators (NASPA)
   • National Conference on Race and Ethnicity (NCORE)
   • OutandEqual.com
   • People of Color in Higher Education
   • Pioneer Press
   • Pollen Midwest
   • Saint Paul Chamber of Commerce (SPACC)
   • SimplyHired.com
   • Star Tribune
   • StudentAffairs.com
   • Twin Cities Senior Student Affairs Officers listserv
   • Twitter
   • VeteransConnect.com
   • Women in Higher Education
   • ZipRecruiter
   • Other

Applicant Documents Required Documents

1. Resume

Optional Documents