Berkshire Community College - Director of Information Technology (Remote Work Option)
About Berkshire Community College:
Berkshire Community College (BCC) has the distinction of being the first community college established in the Commonwealth of Massachusetts. Nestled in the scenic Berkshire Hills, our nearly 2,000 students have access to a wide range of career and transfer programs on our newly renovated campus. Occupying a scenic 180-acre property, just minutes from downtown Pittsfield, Massachusetts, BCC provides students from a broad range of cultural and socioeconomic backgrounds with an intimate learning environment, small class sizes, and much opportunity for interaction with faculty. Berkshire County was home to many forward-thinking historic figures including, W.E.B. DuBois, Susan B. Anthony, and Elizabeth (Mumbet) Freeman, all of whom were pioneers of social justice. The Berkshires contain both rural and urban elements, combining a beautiful natural environment with world class museums and other cultural opportunities. Pittsfield and Berkshire County continue to evolve, with immigrants from over 70 countries now calling the Berkshires their home. BCC seeks to recruit diverse employees who embrace, as well as demonstrate, a commitment to diversity and inclusion and whose experiences and perspectives model the opportunities and success derived from a college education.
Reporting to the Vice President for Administration & Finance, this position is responsible for the overall direction and daily operation of the Information Technology Department. Leading a team of IT professionals, the Director serves as a strategic partner with other departments to ensure that best-practice technology solutions are implemented to fulfill the college mission and meet the needs of students, faculty, and staff. Working with the entire college community, the Director is responsible for developing and implementing an IT Strategic Plan that positions the college for growth by facilitating data-driven decisions. The Director oversees all activities of the department, including network and technical services, programming, telecommunications, audio/visual support, help desk, and related training efforts. The Director serves as a hands-on leader of the department with a commitment to staff development, collaboration, and open communication. The Director ensures that policies, procedures, and practices follow industry standards with a focus on student success, customer service, data security, operational efficiency, sustainability, and financial responsibility.
- Direct and manage overall operations of the Information Technology Department -- including network and technical services, programming, telecommunications, audio/visual support, help desk, and related training efforts - at the main campus and satellite facilities.
- Provide leadership in management of ERP (Colleague) system, project management regarding all upgrades, implantation, and oversight of current system capabilities.
- Lead a staff of IT professionals by encouraging career growth and new ideas in a productive and mutually supportive environment.
- Work collaboratively with other departments to develop and implement a comprehensive IT Strategic Plan, which will align with the college mission and anticipate future needs.
- Serve as a strategic partner with other departments to evaluate technology requests and develop the most appropriate solutions with a spirit of teamwork.
- Promote a positive "can do" attitude, including service standards.
- Work closely with the Dean of Teaching and Learning Innovation to define, develop, and implement academic technology solutions for faculty, including classrooms, laboratories, and various online tools.
- Evaluate and determine what human, financial, and related resources are necessary for the Information Technology Department to achieve desired objectives.
- Working collaboratively with other departments, evaluate and recommend a future course for multiple platforms at the college in conjunction with the IT Strategic Plan (i.e., PC, Mac, mobile, etc.) to meet the evolving needs of students, faculty, and staff. Emphasize data security as a top priority for the college by following best practices.
- Review, maintain, communicate, and update disaster recovery plans.
- Review policies and procedures, recommending changes as warranted.
- Manage the departmental budget to achieve desired objectives, while meeting financial targets.
- Update the Board of Trustees, Executive Council, President's Cabinet, various departments, and college community on a regular basis to further open communication and collaborative decision-making.
- Manage relationships with external consultants and vendors, while ensuring that all contracts are up-to-date, tracked, evaluated, and negotiated proactively.
- In conjunction with IT staff and other departments, determine appropriate hardware configurations, including desktops, laptops, tablets, servers, telephone system, classroom technology, and infrastructure.
- In conjunction with IT staff and other departments, determine priorities for programming resources, especially regarding the core system (i.e., Colleague from Ellucian).
- Management of interface between Colleague and CROA reporting system
- Track and evaluate the use of software across the college community, working in partnership with other departments.
- Develop training programs for faculty and staff in coordination with the Director of Teaching & Learning to ensure that existing capabilities are being utilized to the greatest extent possible.
- Stay abreast of developments in the technology industry to ensure that the college remains current with trends and solutions in higher education.
- Oversee the audio/visual and help desk functions to deliver exceptional customer service.
- Develop management reports to guide decisions and the allocation of resources.
- Support sustainability efforts through daily operations and when planning new initiatives.
- Serve on various college committees, including the Academic Technology Committee.
- Represent the college on a statewide level with peer institutions.
Desired Qualifications & Attributes:
- Bachelor's degree in Computer Science, Business Administration, or another related field; Master's degree a plus.
- Five or more years of information systems management; experience in higher education a plus.
- Excellent people management skills with a demonstrated track record of developing staff and creating a positive work environment.
- Demonstrated knowledge of current industry practices for information systems, database management, networking, mobile platforms, and data security.
- Familiarity with both local and wide area networks as well as server technologies.
- Knowledge of Ellucian products and Colleague preferred.
- Knowledge of CROA reporting system preferred.
- Excellent communication skills, both oral and written, and the ability to discuss technical matters clearly and effectively with people who do not have a technical background.
- A demonstrated track record of promoting engagement and collaboration.
- The ability to manage a range of complex projects concurrently, including appropriate delegation.
- Experience with strategic planning, budget management, vendor management, and contract negotiation.
- The desire to work in a fast-paced, stimulating environment with the overarching goal of student success.
- A good sense of humor.
Effective Date: July 2021
Salary: $90,000 - $100,000 per year
Area of Assignment: Information Technology
Supervisor: Vice President for Administration and Finance
BCC is committed to providing an inclusive learning and working environment that values the diverse backgrounds of all people and encourages applications from individuals whose experiences and perspectives model the opportunities and success derived from a college education.
Berkshire Community College is an affirmative action/equal opportunity institution and does not discriminate on basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service, and national origin in its education programs or employment.
Application Procedures: For consideration, send cover letter, resume, and a list of names and telephone numbers for three (3) recent job-related references by visiting the BCC website's job board.
Application Closing Date: Application review begins on May 13, 2021 and continues until position is filled.
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