Job no: 233698-US
Work type: Staff-Full Time
Department: PUB MEDIA/WPR
Location: Madison
Categories: Office & Administrative Support, Other

Position Summary:

Join a team of dedicated individuals who provide exemplary customer service to the members and listeners of Wisconsin Public Radio. The Membership Services Specialist will collaborate on executing and developing new practices and workflows in our newly developed donor software that will support an exciting future for public broadcasting in Wisconsin. Use your creative problem-solving, organizational and communication skills to foster philanthropic relationships. The Member Services Specialist reports to the Membership Services Manager and is part of the WPR Development Department.

Unit Overview:
The Membership Services Department is responsible for donor customer service, donation management, and account maintenance. The department plays a vital, relationship-building role, as it's often the only point of contact some members will have with WPR. It's also critical to our financial sustainability, processing all donations, from various sources, in a secure and accurate manner, while advancing communication plans that ensure revenue retention and growth.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Minimum of a High School diploma or GED equivalent is preferred.

Minimum Years and Type of Relevant Work Experience:

At least 3 years experience in customer service
At least 1 year experience in database management and data entry experience
Proficient in Microsoft Excel, rich customer service experience

Experience in accounting, knowledge of non-profit fundraising practices

Additional Information:

This position will start remotely with the possibility of moving back on site to UW Madison campus at some point.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.



Work Schedule:

Standard work hours M-F

Appointment Type, Duration:



Minimum $18.00 HOURLY
Depending on Qualifications

Instructions to Applicants:

Apply online by May 23, 2021. The job number is 233698. The following must be received for your application to be complete: 1) Resume; 2) A cover letter describing how your experience relates to the job duties and minimum and desirable qualifications. Please detail in your cover letter specifically any customer service experience and your comfort level with Microsoft Excel.

As applicants progress to interviews, they will need to provide at least three professional references with titles, emails, and phone numbers (include at least one supervisory reference).
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

Questions? Contact: Kate O'Connor, Wisconsin Public Radio, 821 University Avenue, Madison, WI, 53706; 608-262-5221;


Kate O'Connor
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:


Employment Class:

University Staff-Ongoing

Job Number:


The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Apr 29 2021 Central Daylight Time
Applications Close: May 23 2021 11:55 PM Central Daylight Time

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