Associate Chief Information Officer

Posting Details

Job # 036986 Department Code 20701-6025 Department Information Technology Services Job Title Associate Chief Information Officer Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S7 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Reporting to the Vice President for Information Technology and Chief Information Officer (VP/ CIO ), the Associate Chief Information Officer (Associate CIO ) works with Information Technology Services ( ITS ) managers and teams to plan, develop, coordinate, and execute strategies consistent with the mission and purpose of both the department and Syracuse University. The position will have direct oversight responsibilities for the ITS Enterprise Application Systems ( EAS ) and Enterprise Process Support ( EPS ) teams, coordinating resources, services, and budgets pertaining to administrative applications, enterprise systems, and project management/process support. This position requires a strategic leader with demonstrated experience in enterprise resource planning ( ERP ) systems and services in the context of higher education, IT project governance and planning, vendor relationship management, application development and change management, budget management, and organizational strategic planning.


• Bachelor’s degree required, Master’s degree in a relevant discipline is preferred.

• Minimum of five (5) years of senior IT leadership and eight (8) plus years of information technology experience, preferably in a higher education setting.

• Deep experience with the implementation, management, and support of higher education ERP systems and services, with knowledge of both on premise and cloud deployment models and strategies.

• Ability to work effectively at all levels of the organization and influence others to progress toward a common vision or goal.

• Experience with principles, practices, methods, and techniques applicable to long-range and strategic technology planning.

• Demonstrated experience leading successful implementations of large-scale IT systems or services in a diverse and complex organization.

• Experience negotiating, establishing, and maintaining effective vendor relationships.

• Demonstrated integrity and ability to act as a trusted advisor at the most senior levels in an organization with the ability to represent the VP/ CIO when required.

• Experience with ADA compliancy, specifically section 508 and WCAG 2.0.

• Excellent written and verbal communication skills as evidenced in application materials and interview meetings.

• Possess a demonstrated commitment to promoting diversity, inclusion, employment equity, and staff development; and the ability to establish good working relationships with faculty, staff, students, administrators, alumni, business partners, and other institutional constituencies.

Job Specific Qualifications

• Experience with Oracle/PeopleSoft ERP systems is desired, supplemented by a strategic perspective on long-range ERP systems planning.

• Experience with information technology issues, both technical and cultural, in a higher education environment.

• Knowledge and experience with higher education-oriented software such as learning management systems, portals, room scheduling, document management, etc.

• Knowledge of and experience with information security best practices, identity management systems and services, core IT infrastructure and networking, and client service/help desk support.

• Experience leading a project management office.


Strategy and Planning:
• Implement the vision of ITS and the VP/ CIO and collaborate with other campus IT leaders, actively engaging in planning, developing, and managing the University’s technology services.
• Work closely with the ITS executive management team in planning, directing, and implementing short- and long-range objectives, including budget planning, and evaluating results and progress toward implementing the ITS strategic plan.
• Work closely with campus stakeholders and constituents to ensure that the applications and technology ITS delivers include deep stakeholder input and meet customer expectations.
• Serve as a senior advisor to the VP/ CIO .
• Develop organizational vision and ITS strategic and operational plans, aligning priorities and actions in support of University-wide goals.

Organizational Leadership:
• Provide direct oversight for the following ITS teams: Enterprise Application Systems ( EAS ) and Enterprise Process Support ( EPS ).
• Assume responsibility for the budgetary, financial, and human resource management for the EAS and EPS teams.
• Facilitate and improve annual and long-term campus-wide IT project governance and prioritization.
• Collaborate with and provide organizational perspective to ITS executive leadership.
• Participate in the management of ITS senior staff meetings and chair the meetings in the absence of the VP/ CIO .
• Represent the VP/ CIO in his absence.

Collaboration and Outreach:
• Assist and support the VP/ CIO in building and maintaining partnerships throughout the campus community.
• Represent ITS on University-wide strategic and operational task forces and committees, as appropriate.
• Consult with external technology experts to identify emerging IT trends and opportunities and evaluate them within the context of the University’s and ITS’s strategic goals and direction.
• Foster relationships with regional and national IT associations, such as EDUCAUSE, Internet2, and EAB, as well as other institutions of higher education.
• Establish, maintain, and promote strong partnerships with strategic IT vendors and agencies.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 04/29/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants