Registration Operations Specialist

GENERAL SUMMARY:
Under the general supervision of Registration Operations leadership, responsible for specified operations in the Office of the Registrar, including processing (75+ core processes) and set up in the Student Information System (SIS) supporting multiple institutions. This position represents the Office of the Registrar with all external and internal customers under the leadership of Registration Operations. The position also includes responsibility for compliance with, FERPA and all other applicable laws and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Facilitate communication and collaboration between all student-facing units (Academic Advising, Student Support Team (SST), Admissions, Enrollment, Financial Aid, Bursar).
• Cross-trained across all Registration Operations functions including: student registration, records maintenance, degree audit, graduation & transcripts)

Registration & Scheduling Coordination function:



• Coordinates data entry and proofs class schedules in the automated scheduling and registration systems.
• Supports processes associated with the on-line and batch registration of students for classes.
• Registers students directly in Student Information System (SIS) for classes when necessary.
• Maintains program databases and records systems.
• Works with students, and resolves student registration discrepancies.
• Researches information as necessary to respond to inquiries or to address specific student concerns.

Degree Audit function:



• Builds and maintains SIS (programs, courses, degree requirements) as well as maintenance of academic and data integrity in the student information system.
• Processes degree exceptions and makes changes to student online degree audit necessary to correct student audits with academic and data integrity using SIS.
• In absence of Senior Registration Operations Specialist may act as liaison for Office of the Registrar at Programs and Initiatives Implementation (Pii) meetings.
• Collaborate with all operational teams on new university programs, and communicate in an effective and timely manner to internal and external customers.
• Works with faculty and staff to resolve student degree audit issues.
• Encodes university and degree requirements and provides day-to-day upkeep, processing and documentation of degree program changes.
• Works with faculty and staff to ensure accuracy of data requirements and content.
• Assists in the resolution of degree audit system problems.


Graduation Coordination function:



• Performs degree validations (conferrals) and assists in tracking graduates throughout the graduation process.
• Works with outside vendor on creation and mailing of diplomas for university graduates
• Works in collaboration with the Office of the President in preparation for Commencement ceremonies
• Works closely with the Office of Student Research and Chief Academic Officer to ensure that all requirements have been meet for graduation.
• Assists in the resolution of degree audit system problems.
• Works with faculty and staff to resolve student degree audit issues.
• Provide back up to other office staff, to support continuous fluctuations in the work volumes and distribution.
• Subject matter expert in all Registration Services activities (100+ core processes) as well supporting numerous strategic initiatives.
• Meet and often exceed agreed upon Service Level Agreements (SLA’s)
• Regularly review, develop and improve department policies and procedures.

Responsible for FERPA education and compliance throughout the organization.
OTHER DUTIES AND RESPONSIBILITIES



• Employees must work term start weekends (14). Currently, there are 14 term starts that are identified, however, that can change due to business needs and expansion.


TRAVEL REQUIREMENTS – Periodic travel



EDUCATION and/or EXPERIENCE:



• Bachelor’s degree preferred.
• Minimum 3-5 years experience working in a service-oriented environment or university setting.
• Creative, innovative, able to work independently and in a team environment.
• Ability to adapt to new and rapidly changing situations.
• Ability to multi-task with strong problem solving and time management skills.
• Effectively work with multiple databases and technology platforms.
• Excellent knowledge of Microsoft Excel and experience of full Microsoft Office Suite.
• Familiarity with online learning and Internet technology a plus.
• Excellent verbal and written communication skills required.
• Must have a strong commitment to education and delivering the high standards of student experience Laureate students expect.