Desktop Computer Support Technician

Position Information

University Code 24112 University Title IT Analyst 2 University Job Family Information Technology ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Single Title Scope of Search Local Working Title Desktop Computer Support Technician Position Number 522940 Is this employee on a H1B Visa? Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department Technology Support Services Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

VCU has an exciting opportunity for a Desktop Computer Support Technician to provide and oversee primary technical support to selected university departments for computer desktop, laptop and mobile device hardware, software, macOS and Windows OS networked environments as assigned. To provide on-site and remote support for software application configuration/installation/troubleshooting, operating system configuration/deployment/ troubleshooting, networking issues, local and network printing, computer hardware, and a wide variety of mobile and peripheral devices used for administrative and instructional purposes.

Minimum Hiring Standards

Demonstrated ability to work effectively with faculty, staff and students to provide technical support, consultation, and training in computer system operations and technology.
Illustrated capability to promote, support and utilize teams and collaboration to accomplish projects and tasks.

Exhibited expertise to communicate effectively in writing, particularly with regard to the development of technical documentation, procedures and reports.

Demonstrated experience in managing computer objects, group policy objects, security groups, and users in Microsoft Active Directory/Group Policy Manager.

Aptitude to communicate effectively in public speaking, developing and delivering presentations.

Skills and experience in customer service best practices.

Demonstrated ability to communicate technical concepts orally with general users and high level management in amiable non-technical terms.

Knowledge of current networking technologies used with desktop, laptop and mobile devices.

Prowess to think and act proactively, taking initiative on executive projects.

Working knowledge of common and current computer operating systems and software applications programs, such as macOS, Windows, Microsoft Office suite, Google Workspace, Jamf Pro and SCCM / MECM .
Demonstrated ability to install peripheral devices and external/internal computer hardware components.

Capability to diagnose and resolve desktop and client/server application problems at all technical levels using enterprise troubleshooting tools.

Experience in diagnosing and resolving computing and hardware problems at all technical levels. Ability to work in a diverse environment.

Applicant must have a clean driving record and be able to drive a State of Virginia/ VCU owned vehicle.

Applicant must be willing to be a part of a regular rotating on-call schedule with a group of other desktop computer support technicians to support our customers after business hours.

Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU .

A desire to foster equity and inclusion in one’s team and throughout the university.

A commitment to VCU’s core competencies of accountability/integrity; achievement; collaboration; diversity; innovation; and service excellence.

Perform other duties as assigned.

Preferred Hiring Standards

B.S. degree in computer science, information systems or related discipline, or equivalent minimum 5 years of relevant work experience to include hardware and software installation and troubleshooting, consulting with users with varying levels of knowledge, etc.

Emphasis in Windows software and Dell hardware desktop computing experience.

CompTIA A+ certification and Jamf 100 certification desired upon hire or required within one year of hire.

Apple, CompTIA, Dell, ITIL and Microsoft certifications are highly desirable.

Required Licenses/ Certifications

CompTIA A+, Jamf 100

Anticipated Hiring Range $48,000 to $55,000 Application Process/Additional Information Campus Monroe Park Campus Hours/Week 40 Normal Work Days/Hours Monday-Friday/8:00 a.m. - 5:00 p.m. Job Open Date 04/29/2021 Posting will close on or before Open Until Filled Yes Job Category Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you CompTIA A+ and/or Jam100 certified? Do you have any other relevant IT Professional certifications?

    (Open Ended Question)

  2. * How many years of experience do you have in supporting computers in a business or higher educational environment?

    (Open Ended Question)

  3. * Please describe in detail your experience supporting and deploying Windows computers. What tools/strategies were used?

    (Open Ended Question)

  4. * Please describe in detail your experience with supporting and deploying macOS computers or iOS devices. What tools/strategies were used?

    (Open Ended Question)

  5. * Do you have a clean driving record and are you able to drive a State of Virginia/VCU owned vehicle?
    • Yes
    • No
  6. * Are you available to work as part of a regular rotating on-call schedule with a team of other desktop technicians?
    • Yes
    • No
Optional & Required Documents
Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents
  1. Other Document

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