Technician I, II, III - Desktop Support

Technician I, II, III - Desktop Support

Position Category: Staff - Full-Time

Summary:
Do you have the skills to diagnose and repair workstations for end users? If so, this job might be for you. The successful candidate will maintain 200+ devices and ancillary equipment such as workstations, laptops, printers, and tablets.

• Performs regular hardware maintenance.
• Provides computer hardware and software expertise to over 200 academic and administrative end users.
• Researches and evaluates computer hardware, and software applications. Determines and recommends solutions.
• Other duties as assigned.

UVU offers an excellent benefits package which includes a generous leave policy, 12 paid holidays, affordable medical and dental insurance options, life and AD&D insurance, tuition waiver (undergraduate resident) for employee and dependents and substantial employer contribution to a retirement plan.


Required Qualifications:
This is a Career Ladder position and will be placed at one of the following levels depending on qualifications:

• Level I: Graduation from an accredited institution with an associate’s degree in information technology or related field, plus one year of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 3 years, two of which must be directly related to the essential functions/duties of the position.
  Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions. May obtain this certification within the first 6 months of employment.
• Level II: Graduation from an accredited institution with an associate’s degree in information technology or related field, plus 2 years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 4 years, 2 of which must be directly related to the essential functions/duties of the position.
  Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.
• Level III: Graduation from an accredited institution with an associate’s degree in information technology or related field, plus three years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 5 years, 4 of which must be directly related to the essential functions/duties of the position.
  Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions, future job certifications may be required based on need.

Knowledge, Skills and Abilities:

• Knowledge of various computer applications such as Microsoft Office, internet browsers, email systems and other general applications.
• Knowledge with iOS, Android, Windows, and any other operating systems on tablets and smart phones.
• Knowledge of imaging software such as WDS, SmartDeploy or SCCM.
• Knowledge of TCP/IP and application network protocols, firewall management, operating system configuration.
• Knowledge of endpoint security software configuration and support.
• Knowledge of Outlook, Mac OSX, and Windows OS.
• Knowledge of directory-based authentication (Active Directory).
• Knowledge of installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OSX and/or Windows OS.
• Knowledge of installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners.
• Knowledge of procedures and software for backing up and restoring data.
• Skills in working continuously on a task until completion.
• Skills communicating verbally with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Must possess excellent customer service skills.
• Must have strong analytical and trouble-shooting skills.
• Skills in rapidly establishing a good working relationship with customers and other professionals.
• Ability to test and evaluate new technology.
• Ability to follow diagrams and written instructions to repair a fault or set up a system, replacing parts as required.
• Able to troubleshoot system and network problems and diagnosing and solving hardware or software faults.

Preferred Qualifications:


Physical Requirements:
Position requires ability to move from office to office, various locations on campus and ability to set up systems with ability to lift greater than 25 lbs. Must be able to set up computer systems.


Benefits Summary:
UVU offers an excellent benefits package which includes a generous leave policy, 12 paid holidays, affordable medical and dental insurance options, life and AD&D insurance, tuition waiver (undergraduate resident) for employee and dependents and substantial employer contribution to a retirement plan.


FLSA: Non-Exempt

Pay Range: $34,052 to $52,531

Advertisement Number: STA21421
Open Date: 04/28/2021
Review Start Date: 05/04/2021
Close Date: 5/4/2021
Open Until Filled: No

Special Instructions to Applicant: Priority consideration will be given to those who apply on or before the “review start date.” This advertisement may close at any time.

Please include a minimum of three professional references in the reference section of the application. References may be contacted at any time during the search process.


To apply, visit: https://www.uvu.jobs/postings/22269

Employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.


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