500224 - Ticketing and Operations Specialist (Administrative Analyst/Specialist-Non-Exempt)

500224 - Ticketing and Operations Specialist (Administrative Analyst/Specialist-Non-Exempt)

Classificaiton: Administrative Analyst/Specialist-Non-Exempt
Department: Athletics
Sub-Division: Student Affairs
Salary Range: $3,288 - $6,347 per month
Appointment Type: Ongoing
Time Base: Full-Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.


Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:
The Athletics department at Cal State Fullerton strives to provide an intercollegiate athletics program that is an integral part of the total educational experience at California State University, Fullerton and fits within the overall mission of the University. We are seeking an exceptional individual to join our team as a Ticketing and Operations Specialist (Administrative Analyst/Specialist-Non-Exempt). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the direction of the Assistant Athletics Director of Sales and Marketing, the Ticket Operations Specialist is responsible for planning and overseeing the successful operation of the Athletics Ticket Office. Exercises discretion and judgment in everyday operations of the Athletics Ticket Office and will provide project leadership in analyzing and evaluating current procedures and developing best practices for ticket office operations. Additionally, the Ticketing and Operations Specialist is responsible for effectively managing increased ticket sales and revenues, reconciling ticket revenue, process ticket requests, and travel to out-of-town activities and events to distribute tickets. Administer complimentary admissions program for current and prospective student-athletes. Develop, implement, and maintain a marketing plan to target and recruit students to increase attendance at athletic events. Conduct annual ticket projections for all Athletic events. Provides solid customer service at athletic events for all in attendance. Duties also include scheduling and supervising student workers in the ticket office and at Athletic events. The Ticket Operations Specialist will ensure the University's compliance with all NCAA and Big West Conference rules with regards to ticketing. Responsible for the overall development and maintenance of the ticketing website and databases as well as other duties as assigned.


Essential Qualifications:
Bachelor’s degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs. Working knowledge of the general practices, program or administrative specialty. Basic knowledge of and the ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit or administrative specialty. Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain cooperative working relationships.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.


Preferred Qualifications:


Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Occasional early morning, evening and weekend hours.


Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Employee must maintain working knowledge of compliance with relevant NCAA and conference rules, and report any concerns or violations noted.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Application Deadline: May 13, 2021 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/500224/500224-ticketing-and-operations-specialist-administrative-analystspecialistnonexempt

jeid-3c038394a3b0ab49ad679d9bba201c07