Academic Career & Executive Search is pleased to
assist the University of North Carolina at Pembroke (UNC Pembroke)
in their search for the Director of Financial Aid.
For priority consideration, applications should be
received by June 10
UNCP seeks a heart-driven, customer service oriented student
services leader to serve as the next Director of Financial Aid. The
ideal candidate is solutions driven and exceptional at serving the
needs of a diverse student body ranging from first-generation to
This is a tremendous opportunity to join a university
experiencing unprecedented growth in both their undergraduate and
graduate programs. UNCP offers a fast-paced, dynamic environment
with a highly committed, student-focused staff and faculty.
This position reports to the Associate Vice Chancellor for
Primary Functions and Responsibilities:
The Director of Financial Aid is responsible for planning and
leading a critical student service unit and overseeing/managing the
daily operations of a fast-paced, customer service oriented team.
This individual will provide the vision and leadership to inspire,
motivate, coach, and mentor professional and support staff to reach
enrollment goals, while continually monitoring and evaluating the
effectiveness of financial aid policies, practices, and
The Director of Financial Aid and Scholarships is a divisional
manager and supervises financial aid personnel with a strong
commitment to client service and a collaborative approach to
problem solving. Supervisory responsibilities include but are not
limited to; oversight of employee selection, training, daily work
performance, performance evaluation, and counseling when
This position is responsible for all aspects of processing
undergraduate and graduate aid, awarding a variety of scholarships
and veteran benefits. The Director of Financial Aid and
Scholarships coordinates services between campus units and oversees
the awarding of more than $64 million of financial aid funds.
The successful candidate will provide leadership for fund
management, NCAA Division II athletic compliance, strategic policy
analysis/planning, scholarship administration, and the processing
operation. The Director serves as the new GI Bill leader to ensure
compliance with oversight of qualified veterans, coordinating with
the division of Academic Affairs to identify academic advisors who
work with veterans to establish a plan of study specific to a
degree completion. The director shares accountability for
recruitment and retention in administration of federal, state,
institutional and scholarship funds.
The director works closely with the Associate Vice Chancellor
for Enrollment Management in terms of budgets, strategies for
delivery of student aid, and the analysis and implementation of
appropriate financial aid models to support university recruitment
and retention goals.
The director develops policies and procedures in accordance with
federal and state regulations, and university guidelines related to
a variety of scholarships, assures data integrity, manages the
departmental budget, and disseminates data for federal, state and
The director will work closely with both Advancement and the
Controller’s Office to report scholarship endowment utilization,
seek collegiate and departmental nominees based on appropriate
scholarship criteria, and distribute privately funded scholarship
awards. Other duties as assigned.
· Earned Master’s Degree from an accredited university in a
· Minimum of seven years of progressively responsible experience
in a university Financial Aid office
· Experience with staff motivation, supervision, training and
· Excellent interpersonal communication (written, oral and
verbal), and organizational skills, as well as an ability to work
with a diverse, multicultural student population and workforce
· Experience in new technological systems implementation to work
· Leadership experience and skills in establishing partnerships
within and between complex organizations
· Ability to conceptualize organizational goals that reflect the
mission of the University of North Carolina at Pembroke in support
of recruitment, retention and graduation rate increases
· Demonstrated skill in long-range planning, impact and risk
assessment, and working effectively through others
· Experience in goal identification, policy formulation,
· Experience with online students
· Experience serving diverse populations
· Experience with Banner
About the University:
The University of North Carolina at Pembroke is a master's-level
university with a spirited community of nearly 8,300 students. UNC
Pembroke offers a wide array of bachelor’s and master’s degree
offerings, highly regarded faculty, and a diverse community of
cultures, ideas, and organizations.
The University of North Carolina at Pembroke distinguishes
itself from peer institutions by offering an affordable, highly
personalized, student-centered education to diverse students. UNC
Pembroke is comprised of students, faculty, and staff who possess
differing attributes based on race, ethnicity, gender, sexual
orientation, disability status, national origin, age, political
affiliation, religion, and other characteristics.
UNC Pembroke is often recognized as one of the most ethnically
diverse regional universities in the south. This distinction is due
in large part to its American Indian (13%) and African American
(31%) populations making it a dynamic, inclusive, and culturally
UNC Pembroke has been ranked as the most diverse university in
the South according to U.S. News and World Report as well as
ranking on Best College Review's 50 Top Ethnically Diverse Colleges
About the Area:
Pembroke, North Carolina, is located in Robeson County, the
largest of North Carolina's counties in area.
With over 120,000 residents, Robeson County is one of the most
diverse counties in the nation and has been the political and
cultural center of North Carolina’s largest American Indian tribe,
the Lumbees, since the 1700s, making this a historic and culturally
rich place to live. In part because of its small community setting,
UNC Pembroke is also one of the safest campuses in the nation.
The location - just off Interstate 95 and the mid-point between
Boston and Miami - is convenient to all major metro areas of the
Carolinas as well as world famous beaches and resorts. Pembroke
ranks well-below the national average in cost of living.
To be viewed by committee, materials must be submitted through
the online link. Please do not email applications.
Application link: https://acesrch.applicantstack.com/x/detail/a21esjyoykew
For priority consideration, applications should be
received by June 10.
Applications are reviewed as they are received and should
include a cover letter and CV.
Inquiries, referrals and nominations are treated confidentially
and can be sent to: Jennifer Muller, Academic Career &
Executive Search at Jennifer@ACESrch.com.
UNC Pembroke is an Equal Opportunity Employer. The
University prohibits discrimination against qualified individuals
based on their status as protected veterans or individuals with
disabilities and prohibits discrimination against all individuals
based on their age, race, color, genetic information, religion,
sex, sexual orientation, gender identity or expression and national
origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks
priority referrals of protected veterans for our