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Director of Financial Aid

University of North Carolina at Pembroke
North Carolina, United States
Salary Commensurate with experience
Start date
Apr 29, 2021

View more

Position Type
Administrative, Student Affairs, Financial Aid, Other Student Affairs
Employment Level
Employment Type
Full Time
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Academic Career & Executive Search is pleased to assist the University of North Carolina at Pembroke (UNC Pembroke) in their search for the Director of Financial Aid.

For priority consideration, applications should be received by June 10

UNCP seeks a heart-driven, customer service oriented student services leader to serve as the next Director of Financial Aid. The ideal candidate is solutions driven and exceptional at serving the needs of a diverse student body ranging from first-generation to adult learners.

This is a tremendous opportunity to join a university experiencing unprecedented growth in both their undergraduate and graduate programs. UNCP offers a fast-paced, dynamic environment with a highly committed, student-focused staff and faculty.

This position reports to the Associate Vice Chancellor for Enrollment Management.

Primary Functions and Responsibilities:

The Director of Financial Aid is responsible for planning and leading a critical student service unit and overseeing/managing the daily operations of a fast-paced, customer service oriented team. This individual will provide the vision and leadership to inspire, motivate, coach, and mentor professional and support staff to reach enrollment goals, while continually monitoring and evaluating the effectiveness of financial aid policies, practices, and procedures.

The Director of Financial Aid and Scholarships is a divisional manager and supervises financial aid personnel with a strong commitment to client service and a collaborative approach to problem solving. Supervisory responsibilities include but are not limited to; oversight of employee selection, training, daily work performance, performance evaluation, and counseling when necessary.

This position is responsible for all aspects of processing undergraduate and graduate aid, awarding a variety of scholarships and veteran benefits. The Director of Financial Aid and Scholarships coordinates services between campus units and oversees the awarding of more than $64 million of financial aid funds.

The successful candidate will provide leadership for fund management, NCAA Division II athletic compliance, strategic policy analysis/planning, scholarship administration, and the processing operation. The Director serves as the new GI Bill leader to ensure compliance with oversight of qualified veterans, coordinating with the division of Academic Affairs to identify academic advisors who work with veterans to establish a plan of study specific to a degree completion. The director shares accountability for recruitment and retention in administration of federal, state, institutional and scholarship funds.

The director works closely with the Associate Vice Chancellor for Enrollment Management in terms of budgets, strategies for delivery of student aid, and the analysis and implementation of appropriate financial aid models to support university recruitment and retention goals.

The director develops policies and procedures in accordance with federal and state regulations, and university guidelines related to a variety of scholarships, assures data integrity, manages the departmental budget, and disseminates data for federal, state and institutional reports.

The director will work closely with both Advancement and the Controller’s Office to report scholarship endowment utilization, seek collegiate and departmental nominees based on appropriate scholarship criteria, and distribute privately funded scholarship awards. Other duties as assigned.

Minimum Qualifications:

· Earned Master’s Degree from an accredited university in a related area

· Minimum of seven years of progressively responsible experience in a university Financial Aid office

· Experience with staff motivation, supervision, training and employee relations

· Excellent interpersonal communication (written, oral and verbal), and organizational skills, as well as an ability to work with a diverse, multicultural student population and workforce

· Experience in new technological systems implementation to work more efficiently

· Leadership experience and skills in establishing partnerships within and between complex organizations

· Ability to conceptualize organizational goals that reflect the mission of the University of North Carolina at Pembroke in support of recruitment, retention and graduation rate increases

· Demonstrated skill in long-range planning, impact and risk assessment, and working effectively through others

· Experience in goal identification, policy formulation, implementing regulations.

Preferred Qualifications:

· Experience with online students

· Experience serving diverse populations

· Experience with Banner

About the University:

The University of North Carolina at Pembroke is a master's-level university with a spirited community of nearly 8,300 students. UNC Pembroke offers a wide array of bachelor’s and master’s degree offerings, highly regarded faculty, and a diverse community of cultures, ideas, and organizations.

The University of North Carolina at Pembroke distinguishes itself from peer institutions by offering an affordable, highly personalized, student-centered education to diverse students. UNC Pembroke is comprised of students, faculty, and staff who possess differing attributes based on race, ethnicity, gender, sexual orientation, disability status, national origin, age, political affiliation, religion, and other characteristics.

UNC Pembroke is often recognized as one of the most ethnically diverse regional universities in the south. This distinction is due in large part to its American Indian (13%) and African American (31%) populations making it a dynamic, inclusive, and culturally rich community.

UNC Pembroke has been ranked as the most diverse university in the South according to U.S. News and World Report as well as ranking on Best College Review's 50 Top Ethnically Diverse Colleges in America.

About the Area:

Pembroke, North Carolina, is located in Robeson County, the largest of North Carolina's counties in area.

With over 120,000 residents, Robeson County is one of the most diverse counties in the nation and has been the political and cultural center of North Carolina’s largest American Indian tribe, the Lumbees, since the 1700s, making this a historic and culturally rich place to live. In part because of its small community setting, UNC Pembroke is also one of the safest campuses in the nation.

The location - just off Interstate 95 and the mid-point between Boston and Miami - is convenient to all major metro areas of the Carolinas as well as world famous beaches and resorts. Pembroke ranks well-below the national average in cost of living.

Application Instructions:

To be viewed by committee, materials must be submitted through the online link. Please do not email applications.

Application link:

For priority consideration, applications should be received by June 10.

Applications are reviewed as they are received and should include a cover letter and CV.

Inquiries, referrals and nominations are treated confidentially and can be sent to: Jennifer Muller, Academic Career & Executive Search at

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

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