Admissions Coordinator of Customer Service and Events



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Working Title Admissions Coordinator of Customer Service and Events Department Admissions Compensation Title Coordinator Customer Service and Events Position Number 30000439 Position Status Regular Work Schedule

M-F 8:15-4:30 p.m. (Some evening and weekends required.)

Hours per Week 37.5 Months per Year 12 Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Purpose of Position

The Admissions Coordinator of Customer Service and Events will counsel students and parents regarding postsecondary options and recruit them to NKU including conducting individual and group information sessions and provide tours of the campus. The Coordinator will represent NKU at high school and college day/night programs; community colleges; manage recruitment and non-recurring campus visitation programs and coordinate customer service initiatives.

Primary Responsibilities

1) Manage a defined recruitment territory (30-40 high schools, develop partnerships with 3-5 community college and 3-4 weeks of travel) to include group presentations and tours of campus.
2) Counsel students and parents about postsecondary options and recruit them to NKU ; assist with customer service for prospective students and respond to the Office of Admissions email accounts
3) Conduct individual and group information sessions and provide occasional tours of campus
4) Manage the CRM for undergraduate communication plans regarding campus visits.
5) Coordinate all campus visit programs including: Open Houses, Summer Recruitment Programs, Showcase Week, and Educator’s Day (includes all faculty and staff communication to support recruitment events).
6) Coordinate Yield Programs (includes all faculty and staff communication to support yield events).
7) Assist with Summer Orientation and VictorFest programs.
8) Coordinate all customer service initiatives including the supervision of 1 Admission Specialists and a team of student workers.
9) Serve as a co-advisor to the Presidential Ambassador organization to include the development and execution of campus tour training.
10) Position is responsible for meeting application, admit and enrollment targets.

Qualifications

Bachelor’s Degree and two years related experience required.
Excellent communication and management skills, administrative system implementation, event management experience, strong analytical and organizational skills. Superior customer service experience. Candidate will need to have experience and/or interest in the recruitment and training of volunteers. Extremely detail orientated, diplomatic with an ability to exercise discretion and maintain privacy, critical thinking skills, ability to multi-task, meet deadlines, prepare and deliver professional presentations. Must have ability to make accurate and deliberate decisions in an often high volume work environment. Candidate must have valid driver’s license and reliable transportation.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Minimum Education Bachelor's Degree Preferred Education Master's Degree Minimum Experience 2 years Salary $32,272 to $36,835.50 Pay Grade S68
Requisition Number 2021S1336 Job Open Date 04/28/2021 Job Close Date 05/16/2021 Open Until Filled No Quick Link https://jobs.nku.edu/postings/10129 Is this an internal only posting? Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. What is your highest level of education?
    • Bachelor's degree
    • Master's degree or higher
  2. * Describe your experience with student recruitment.

    (Open Ended Question)

  3. * Do you have experience supervising students or staff?
    • Yes
    • No
  4. * Describe your experience with event management.

    (Open Ended Question)

  5. * Describe your experience utilizing a customized recruitment database (CRM) and developing marketing materials for prospective students.

    (Open Ended Question)

  6. * Describe your customer service philosophy as it relates to serving high school students and parents.

    (Open Ended Question)

  7. * Describe your supervisory experience

    (Open Ended Question)

  8. Are you a current NKU employee?
    • Yes
    • No
    • No Response
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents

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