Supervisory Case Manager


Number of Vacancies: 1

Area of Consideration: Open to the Public

Employment Status: Full Time, Temporary

Pay Plan, Series & Grade: DS0058/301/4

Salary Range: $75,328- $78,215

Closing Date: Open Until Filled

Location: 4200 Connecticut Avenue, NW. Washington, D.C. 20008

Brief Description of Duties

The Supervisory Case Manager (PATHS) coordinates and oversees evaluation, counseling, and referral services for TANF customers. The incumbent identifies resources and referrals for intervention, prevention, case management, and social service systems. Additionally, the incumbent supports a team of Case Managers whose caseloads consist of TANF customers enrolled in the PATHS Program. The position reports to the Director, Institute for Human Services and Delivery, School of Business and Public Administration.

Essential Duties and Responsibilities

  • Develops, implements, and evaluates progress towards goals and objectives of customers.
  • Responds to crisis situations and de-escalates, as necessary.
  • Aids in the delivery of the required program services including, meeting the psychosocial needs of the customers.
  • Reviews Case Managers’ case management forms, including documentation and maintenance of updated required audit information and maintaining confidentiality of records.
  • Coordinates customers’ ability to access other community services and completing the referrals for their usage.
  • Tracks referrals for services in the community and coordinates access to those services.
  • Develops, implements, and evaluates progress toward goals and objectives of each client.
  • Coordinates and arranges for activities related to building of social skills in the community, including linkages with self-help groups, churches, recreational, and other programs.
  • Coordinates with other community agencies and organizations, i.e., Department of Human Services (DHS)/Economic Security Administration (ESA), schools, hospitals, other providers in the community.
  • Coordinates with the Outreach Specialists to provide intensive outreach in an attempt to engage clients who do not follow through with post discharge/deflection appointments.
  • Ensures that the Case Managers provide case management services as defined in the plan of care that coordinate, support, and advocate for customers who need multiple services and require assistance in gaining access to and in using mental health, social, vocational, educational, child welfare and other community services and resources.
  • Reviews weekly documentation of Case Managers in the CATCH system for thoroughness and accuracy. This includes ensuring that documentation is accurate, grammatically correct, and submitted in a timely manner.
  • Prepares monthly reports of case management engagement, activities and progress toward goals and objectives.
  • Prepares other reports as specifically requested by the Program Manager or Principal Investigator and/or Department of DHS/ESA.
  • Meets with the Program Manager to review, plan, and prescribe most effective course of action(s) for the customers.
  • Attends in-service training and/or continuing education as required for the position.

Minimum Job Requirements

  • Master’s Degree in Social Work, Health, Human or Education Services required;
  • Minimum of 60 credits in a Human Service field; or at least two years of field experience in a Human Service environment;
  • Licensed social worker (LICSW) and/or licensed professional counselor (LPC) in the District of Columbia preferred;
  • Knowledge and skills in community-based behavioral health care;
  • Strong interpersonal skills;
  • Effective judgment in interviewing clients and coordinating services with agencies within the community;
  • Must maintain a high level of confidentiality as related to customers;
  • Good writing skills for program planning, reporting, and correspondence;
  • Ability to use independent judgment, perform research, investigations, and inspections, and recommend solutions;
  • Ability to think and react calmly in emergency situations;
  • Knowledge and skills in community based behavioral health care;
  • Possess knowledge of and adherence to ethical standards in clinical practices;
  • Comply with policies and procedures of the Licensing Board;
  • Flexible scheduling required;

Information to Applicant

Condition of Employment:
This is a sponsored program appointment. The duration of this appointment is subject to grant fund availability.

Collective Bargaining Unit (Non-Union): This position is not in the collective bargaining unit.

E mployment Benefits: Depending upon length of appointment, selectee may or may not be eligible for full benefits such as health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia’s retirement plan (TIAA).

Equal Opportunity Employer: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

Veterans Preference: Applicants claiming veteran's preference must submit official proof at the time of application.

Visa Sponsorship: At this time, the University of the District of Columbia does not provide sponsorship for visas (e.g. H-1B). This job is also ineligible for Optional Practical Training (OPT).

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a 'satisfactory background investigation' is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Talent Management only.

C ontact Information: All inquiries related to employment and job applications should be directed to UDC Office of Talent Management at (202) 274-5380.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: opportunity / .

Similar jobs

Similar jobs