Program Manager, Center for Continuing and Professional Education

Suffolk University is a private, urban university located in the heart of downtown Boston. Our college green is the Boston Common and we are steps from dozens of historic sites including the Old State House, Faneuil Hall, City Hall and the Massachusetts State House. We have no real boundaries to our campus—Boston and Suffolk blend together.

Suffolk has been committed to creating an exceptional learning experience since 1906. Our vision is to be recognized as a dynamic institution that fosters engaged learning, rigorous scholarship, innovative thinking, and community collaboration across disciplines. We will ensure that Suffolk graduates are versatile and prepared for modern society and the new world market. We will provide rich curricula, experiential learning opportunities and professional mentoring through increased collaboration with alumni and community partners. We will recruit, mentor, and support a diverse faculty of teacher-scholars who are passionately committed to preparing our students to be leaders in the global community. We will inspire investment in a Suffolk community that is built on ethical, forward-thinking leadership, teamwork, and cooperation.

We compete for the best talent. We are an equal opportunity employer committed to a diverse community. We are actively seeking applicants from groups that might be under-represented because of race/color, gender, religion, real or perceived disability, national origin or LGBTQ status. As part of our commitment we encourage you to complete the demographic portion of the application in addition to submitting your cover letter and resume/CV as it will assist us in targeting our recruitment efforts.

Please note that Suffolk University conducts background checks as a condition of employment.

We are also committed to the well-being of our employees. Our terrific benefits package for benefits-eligible positions include, but are not limited to:

• Generous paid time-off programs and commitment to work-life balance
• Tuition free course benefits in the College of Arts and Sciences and in the Sawyer Business School for employees with additional tuition benefits for spouses, domestic partners, and children
• Top-notch well-being care available through Harvard Pilgrim Medical/Delta Dental and a Flexible Spending Account
• Pre-tax commuter benefit
• Employee Assistance Program that provides employees and their family members with initial assessment, referrals and short-term counseling for personal and work challenges
• Discounted home and auto insurance

Description

The Program Manager works collaboratively with faculty, leadership, and industry partners to drive the planning, implementation, and evaluation of continuing education programs. Responsible for delivering innovative and impactful educational experiences. The program manager will oversee all program planning, sourcing, and liaising with venues, communicating with participants, developing and managing program materials, handling logistics, and on-site implementation of programs. This key position will report to the Associate Director and play an instrumental role in building and managing programs.

Program Management


• Implements curriculum in partnership with faculty, partner organizations, and varying industries. Responsible for planning, organizing, monitoring, and managing the continuing education programs.
• Works with corporations, the associate director, and the business development manager to better understand the company's wants and needs - organizes, monitors, and manages all phases of the customized program.
• Establishes and maintains professional working relations and communication with the person(s) related to each program.
• Identifies the program's scope and develops documents outlining key program objectives, goals, plans, requirements, proposals, estimates, schedules, and prices. Makes modifications to plans and schedules, as necessary.
• Prepares program proposals and contracts in partnership with other organizations or businesses.
• Monitors contracts and manages program budgets
• Develops pricing strategies for program offerings and coordinates price points and implementation with other departments as needed.
• Creates and customizes professional-quality program materials for face-to-face and online sessions
• Evaluates and updates instructional materials and delivery to keep current with new techniques,
• Manages the logistical aspects of the design, delivery, and post-phases of customized executive/continuing programs to ensure the smooth completion of the learning journey. Acts as a liaison point between key parties and has direct exposure and involvement in delivering the programs, including educators' lectures and materials, innovative experiential learning methods, online solutions, venue coordination, and transportation logistics.


Operations


• Monitors program budget to achieve financial goals
• Administers and analyzes continuous assessment of programs. Prepares statistical, analytical, and narrative reports to be used for decision-making and program improvement.
• Maintains updated curriculum database and training records.
• Handles logistics for customized programs, including reservation of venues, parking, and equipment.
• Monitors program performance and prepares progress reports.
• Coordinates the collection and compilation of program activity data; develops, writes, and submits comprehensive statistical and narrative program reports.


Basic Qualifications


• Bachelor's degree in relevant field preferred
• Minimum of 2-3 years' relevant work experience
• Exceptional interpersonal, organizational, and problem-solving skills as well as effective written and verbal communications.
• Ability to work independently, collaboratively, and creatively in a fast-paced, agile environment
• Excellent time management skills and ability to work flexible hours when needed
• Requires the ability to plan, prioritize, and assign work to meet yearly plans, academic calendars, schedules, and timelines.
• Ability to collaborate with multiple stakeholders to plan, develop and implement projects.
• Experience managing complex projects to completion on time and within budgetary constraints.
• Ability to identify client/stakeholder requirements and develop proposals/projects to meet requirements.


Additional Qualifications & Skills


• Bachelor's degree in relevant field preferred
• Minimum of 2-3 years' relevant work experience
• Exceptional interpersonal, organizational, and problem-solving skills as well as effective written and verbal communications.
• Ability to work independently, collaboratively, and creatively in a fast-paced, agile environment
• Excellent time management skills and ability to work flexible hours when needed
• Requires the ability to plan, prioritize, and assign work to meet yearly plans, academic calendars, schedules, and timelines.
• Ability to collaborate with multiple stakeholders to design, develop and implement projects.
• Experience managing complex projects to completion on time and within budgetary constraints.
• Ability to identify client/stakeholder requirements and develop proposals/projects to meet needs.


Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.