Executive Director of Housing and Lodging Services

Posting Details

Job # 036984 Department Code 37401-1092 Department Business Operations - Auxiliary Services Job Title Executive Director of Housing and Lodging Services Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S7 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Reporting to the AVP, the Executive Director of Housing and Lodging Services is responsible for the coordination and administration of all Syracuse University’s Housing, Meal Plan and ID Card services as well as the Minnowbrook Conference Center and Syracuse University Sheraton Hotel and Conference Center. Participation in the planning and implementation of the housing master plan, as well as the Syracuse University lodging, events and conference services strategies. The goal is to provide best in class services to students, staff, faculty, clients, guests and visitors to the Syracuse University campus.

Is a vital member of Auxiliary Services with a primary focus on managing, developing and enhancing the residential living and lodging experience. Increase revenue and overall profitability. Residential Housing is currently comprised of north and south campus residence halls and apartments with over 8,000 beds and over 4,000 rooms. Minnowbrook Conference Center is comprised of 33 rooms, 56 overnight guests and multiple conferencing and meeting room space. The Syracuse University Sheraton is comprised of 235 rooms, two restaurants and a coffee shop, and capacity of 416 in conference and meeting room space.


A Bachelor’s degree preferred and seven years of increasingly responsible, or equivalent combination of education and responsibilities in housing, residence life, and facilities management experience. Minimum of five years of Proven Leadership expertise.

Full P&L accountability and higher education housing and dining experience is desirable. Effective communication and inter-personal relations skills. Effective organizational and planning skills. Effective leadership and supervisory skills. Ability to work a varied schedule to meet operational needs. Must be forward thinking, entrepreneurial and proactive.

Job Specific Qualifications

Excellent leadership and collaboration skills. Excellent organizational skills with precise attention to detail required and the highest quality standards. Strong communication skills required, including oral, written and listening skills. Demonstrable good judgment and the ability to work under pressure. Must be a well-organized, high energy individual with excellent customer service skills. Must be able to set priorities, make decisions and work independently and as part of a team. Proven ability to develop positive and productive working relationships across divisions. Experience with customer service standards and procedures. Knowledge of P&L accountability is desirable. Ability to work a varied schedule to meet operational needs. Must be forward thinking, entrepreneurial and proactive. Experience within a college and university setting.


Provide executive oversight of the Minnowbrook Conference Center, the Syracuse University Sheraton Hotel and Conference Center, and Drumlins Country Club Provide leadership, supervise, support and overall guidance to a staff of exempt and non-exempt staff in the Housing, Meal Plan and ID Card Services department. Establish departmental goals and coordinate daily activity to provide outstanding customer service to students, staff, faculty, and visitors to the University. Anticipate and adjust departmental goals based on student needs.

Collaborate with the Office of Student Living, Admissions, Student Experience, Academic Affairs, Campus Facilities, Department of Public Safety, ITS, Hospitality Services and Auxiliary Services to plan residential housing needs for current and incoming students. This includes collaboration to plan the logistics for opening and closing of the residence halls. Manage communication with students and families. Anticipate and plan for future housing needs and occupancy through data analysis. Oversee the coordination of housing for camps, conferences and other guests during the non-academic year.

Participate and assist in planning current and future housing facility and site work renovations. The planning is designed to enhance the residential experience including providing cutting edge technology and comfortable living space. Collaborate with Facilities and Campus Planning Design and Construction to provide a safe, clean, and comfortable residential experience.

Design and implement training programs to develop employee skills that will assist them in providing quality service to the community. Keep abreast of all current developments in technology and human resources related to the overall goals. Promotes the professional growth and development of the entire team. Schedule trainings for all employees (for example, customer service skills training).

Collaborate with Food Services to manage registration and communication about meal plans. Includes oversight of the Odyssey and GET systems and management and analysis of student fund balances on campus cards. Recommend system enhancements and program offerings to meet the changing needs of students.

Keep up to date on emerging industry trends and devise plans to take advantage of evolving technologies and opportunities. Participate in professional associations such as, NACAS and ACUHO -I to identify service enhancements and develop a network of business colleagues.

Continually investigate process improvements and technological advances designed to streamline operations and provide students easy to navigate solutions that enhance the residential student experience.

Perform other duties as assigned by the Associate Vice President of Auxiliary Services.

Physical Requirements Tools/Equipment Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link https://www.sujobopps.com/postings/86731 Job Posting Date 04/27/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

Similar jobs

Similar jobs