Library Night Access Services Coordinator

Job Description

Embry-Riddle Aeronautical University’s Prescott, Arizona campus is hiring a Library Night Access Services Coordinator to join the Hazy Library and Learning Center. Embry-Riddle's Prescott Campus is respected worldwide for cutting-edge instruction and training for tomorrow’s aviation, aerospace, security and intelligence leaders. Prescott is a mile-high city and its climate reflects seasonable weather excellent for flying. Daytime averages are 80°F in the summer and 45°F in the winter. At 5,000 ft. above sea level, it boasts a mild climate, clean air, pristine wilderness areas, and nearby national forests. The university is a small, private, residential university in the mountains of Arizona with approximately 3,500 students. Staff/faculty/student interaction is highly valued and is a central theme of our campus. It is located 100 miles north of Phoenix and 120 miles south of the Grand Canyon.

Job Summary:

Promote academic success by providing support and expertise of library services, information resources, and technologies. Provides direct assistance to clientele at service desks, including access to and circulation of materials and equipment. Supervises the library operations, services, resources, and facilities during night hours and Sundays. Manages the reserves collection and supports the Textbook Affordability Project. Maintains shelving order for the circulating book collection. Has sole responsibility during the night hours for addressing issues of building facility problems and safety issues. Supervises library student assistants in all locations at night.

Regular work schedule during fall and spring semesters is Sunday- Thursday 4pm -1am. Finals extended hours: Sunday –Thursday: 6 pm-3 am. Summer schedule: Summer A Monday-Thursday 11am -9pm. Summer B Monday –Thursday 9am– 7pm.

Job Functions:

Provides Direct Assistance to Clientele -

  • Provides direct one-on-one assistance and consultation to clientele at Checkout Desk and Computer Commons Help Desk.

  • Provides assistance to clientele that may include locating and accessing library information resources, materials, and services. Uses the integrated library system to provide check out of library materials and equipment. Negotiates overdue accounts and answers billing questions. Reconciles patron registration issues. Addresses patron needs and complaints.

  • Provides technical assistance for student computers, monitors, printers, laptops, scanners, copiers, microform machine, plotter, and projectors.

  • Works with and communicates equipment problems, issues, and work orders with the Technologies Associate for daytime service.

  • Maintains inventories, places orders, and distributes computer paper, toner, and supplies for student printers in the library. Oversees inventories of paper and toner for copy machines.

  • Educates patrons on use of library services, policies, loan periods, fines, recalls, claims, holds, and borrowing. Enforces patron confidentiality, FERPA compliance, security measures, and data integrity.

  • Prepares monthly headcount reports by hour and percentage change from previous year using Access and Excel software.

  • Assists with Library Access Services Supervisor to prepare promotional materials, displays and exhibits.

  • Supports library strategic initiatives, and special projects to provide advancement of library services and resources.



Manages Reserve Collection with Integrated Library System -

  • Serves as primary contact person to faculty.

  • Processes items and maintains the library’s Reserve Collection and creates catalog records in the Reserve Module in the Integrated Library System.

  • Contacts faculty for verification of Reserve requests at the beginning and end of each term. Assists clientele in locating requested materials.

  • Maintains current, accurate, and changing inventory of materials on reserve.

  • Scans and uploads materials for E-Reserves, as requested, using Canvas system.

  • Assists with the Textbook Affordability Project.



Supervises Library Student Assistants -

  • Assists with training student assistants in the policies and procedures of the department.

  • Assists with training student assistants on use of the circulation module of the integrated library system.

  • Oversees the performance and job responsibilities of all student assistants on duty.

  • Monitors and verifies time cards for all student assistants to confirm accuracy within scheduling software system. Verifies student assistant budget against actual scheduling software time clock entries.

  • Provides input on student assistants’ performance for semester evaluations.

  • Participates in group chat app for daily communication with student assistants.

  • Works with the Library Access Services Supervisor to address last minute scheduling changes on nights and weekends.

  • Works with Library Access Services Supervisor to maintain an up-to-date student assistant policy and procedures manual.

  • Participates in developing and conducting student assistant workshops.



Maintains Book Shelving -

  • Maintains shelving order for onsite collections, using the Library of Congress classification system.

  • Supervises shelving and shelf-reading activities of student assistants.



Oversees Building Security and Maintenance (Nights) -

  • Ensures patrons experience a safe and secure environment in which to study and learn. Makes sure that patrons adhere to policies and procedures. Resolves issues as they arise.

  • Acts as the evening liaison with the Safety Department, Facilities Management, and Janitorial services. Initiates emails and telephone calls relating to HVAC, lighting, plumbing, building maintenance, and cleaning.

  • Responsible for conducting and overseeing building closing procedures.



ERAU benefits include:

  • Retirement Plan - ERAU offers immediate vesting and provides a 6% gift and will match up to 3.5% of employee contributions

  • Two BC/BS health plans – PPO and high deductible plan with a health savings account

  • Tuition waivers for employees, spouses, and dependent children

  • Use of various campus services: fitness center, library, mail room and enjoy observation flights



Qualifications
  • Associate’s degree or completion of program of 18+ months after high school.

  • Two years library experience, preferably in an academic library setting.



Required skills, knowledge, abilities:

  • Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.

  • Adaptability: Ability to work in an environment with numerous interruptions while continuing to carry on work priorities and responsibilities. Demonstrate flexibility and adaptability in implementing change. Willingness to learn new ways to accomplish work activities and objectives.

  • Cash Handling Skills: Ability to handle cash and to maintain a balanced cash box.

  • Communication: Excellent interpersonal and communication skills, oral, written, public speaking and listening and transmitting ideas in a service environment. Excellent proofreading skills.

  • Creativity and Innovation: Initiative to seek challenges and to create new opportunities. Generates valuable ideas. Self-directed.

  • Customer Service: Ability to interact positively with faculty, students, and staff to create partnerships and alliances with strong commitment and dedication to outstanding public and customer services.

  • Knowledge: Knowledge of integrated library systems. Knowledge of library operations. Knowledge of Library of Congress classification system. Knowledge of Safety and Emergency Preparedness and Recovery procedures. CPR/first-aid class and certification.

  • Learning: Committed to lifelong learning and assisting others in learning processes.

  • Negotiation and Problem Solving Skills: Uses negotiation and diplomacy skills in problem solving and decision-making. Identifies conflicts and disagreements directly. Resolves them collaboratively. Seeks consensus.

  • Organizational Judgement: Understands organizational political environment and uses sound judgment and tact.

  • Professionalism: Conducts oneself as an emissary in a personable and committed manner, demonstrating respect of the position, fellow colleagues, departmental integrity and the university’s best interests. Works cooperatively and collegially with diverse members of the campus community. Ability to maintain confidential information.

  • Project Management Skills: Ability to establish systematic course of action. Determines priorities, utilizes resources, and executes timelines.

  • Supervisory skills: Sets high performance standards. Strives to develop competencies of others including coaching, and taking corrective action. Organizes, assigns, and reviews work of others.

  • Teamwork: Ability to work in a team environment of mutual respect, trust, and cooperative working relationships with others.

  • Technology skills: Ability to use and troubleshoot integrated library system, OPAC, and reserve module. Ability to operate and trouble shoot photocopy machines, laptops, digital cameras, projectors, and video editing and production equipment.



Preferred Qualifications:

AA degree in Library Technology or graduation from a four-year college or university preferred, or equivalent combination of education and experience.

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