Degree Works Specialist

About SUNY Oneonta:

SUNY Oneonta is a public college in Central New York, enrolling about 6,500 students in bachelor's, master's and graduate certificate programs. Most of SUNY Oneonta's main campus lies within the City of Oneonta, which is located in the northern foothills of the Catskill Mountains, about a four-hour drive from New York City, Boston and Philadelphia. With a population just shy of 14,000, the City of Oneonta is the largest municipality in a rural region dominated by agriculture and tourism.

Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially and live purposefully. Employees give SUNY Oneonta high marks for work/life balance and culture. The college's indeed.com and glassdoor.com ratings are 4.5 and 4.1, respectively.

Beyond campus, many residents enjoy the natural beauty of the Catskills. Outdoor activities such as hiking, biking and running are among the most popular. Several ski areas nearby typically operate for seasons lasting over 100 days beginning in late November or early December. During the summer, boating, swimming and other water sports are popular on lakes throughout the region.


Job Description:

The Student Information and Campus Administrative Systems (SICAS) Center at the SUNY College at Oneonta invites applications for the position of Degree Works Specialist. Expectations include working closely with college administrative professionals to provide functional consulting, training, and customer support for the Degree Works software.

SICAS is a SUNY-wide program organized to provide software enhancements, technical support, best practices, and training for Ellucian's Banner software system to member campuses including SUNY state operated and community college campuses and several associate member campuses made up of private colleges and universities in New York State. SICAS also serves as the program management for the university-wide deployment of Degree Works. The Center is located on its host campus, SUNY Oneonta. SUNY Oneonta is a comprehensive, public, liberal arts and sciences college with 6,500 students. To learn more about the College or the SICAS Center, please visit https://suny.oneonta.edu or https://sicas.suny.edu .

Duties include but are not limited to: providing customer service, help desk support, and campus support in areas related to the Degree Works product for all SUNY campuses; assist with training, consulting, and documentation; understanding the business problems faced by the offices using the Degree Works product; working with Ellucian and the campuses to improve customer satisfaction and promote efficiencies and best practices. The incumbent will be expected to travel to SICAS member campuses, as well as attend meetings and conferences. Travel is required for this position.


Requirements:

Required qualifications: bachelor's degree at the time employment begins; a valid driver's license.

Preferred: previous higher education work experience in one of the following areas: Registrar, Academic Advisement - SUNY preferred; demonstrated experience with the Degree Works product including the Degree Works Scribe tool - SUNY experience preferred; demonstrated experience setting up courses, sections and curriculum in Banner; demonstrated experience with the SICAS modified version of Banner; excellent written communication and presentation skills; demonstrated experience providing customer service in person, over the phone and/or via the internet; the ability to translate business processes and requirements into functional specifications; experience working with and serving diverse populations.


Additional Information:

For other employment and regional opportunities, please visit our website at: https://suny.oneonta.edu/employment .

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov .

SUNY Oneonta values a diverse college community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity . Moreover, the College is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply.


Application Instructions:

To apply online go to: http://oneonta.interviewexchange.com/candapply.jsp?JOBID=130410 Please upload a letter of interest and resume. Contact information for three professional references is required.