Information Technology Services Associate - Part Time



INFORMATION TECHNOLOGY SERVICES ASSOCIATE - PART TIME

MALCOLM X COLLEGE

The basic function of this position is to support the computer hardware and software used by students, administrators, faculty, and staff in a variety of academic settings and to achieve student success.

ESSENTIAL DUTIES

  • Provides computer hardware and software technical support both in-person and remotely to students, administrators, faculty, and staff.
  • Maintains, installs, and tests software applications on computer hardware throughout the college.
  • Submits help desk tickets to assist students, administrators, faculty, and staff with technology related issues
  • Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
  • Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty, and staff.
  • Facilitates use of equipment for various internal and external events.
  • Assembles and disassembles equipment on-site before and after classes.
  • Provides limited training to audio-visual/multi-media equipment users.
  • Adheres to CCC Customer Service Excellence standards.
  • Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.


QUALIFICATIONS

  • Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
  • Minimum of two years of related work experience.
  • Knowledge and experience with supporting both Windows and Macintosh platforms.
  • Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
  • Sound verbal and written communication skills.
  • Great team player and self-starter.


We are an equal opportunity and affirmative action employer.

Thank you for your interest in City Colleges of Chicago!

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