Associate Director Technical Operations

Posting Details

Job # 036979 Department Code 37401-1092 Department Housing Job Title Associate Director Technical Operations Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Associate Director of Technical Operations in the Housing, Meal Plan, and I.D. Card Services Office manages all aspects of The Housing Director ( THD ) software including all integrated systems and third party applications used within the department such as My College Roomie, Conference Host, CBORD /ID Card. The position will need a working knowledge of PeopleSoft and data warehouse reporting and will be responsible for oversight of application security using both the University access request system ( FAST ) and departmental system software. Collaborate with the Director, Auxiliary Services Data Systems team, ITS staff, and external software vendors to maintain all software utilized by Housing, Meal Plan, and ID Card Services. Analyze, establish, and implement administrative policies and business processes. Develop and execute inquiries using University and departmental reporting software with access to production databases as well as the data warehouse. Data custodian for THD and CSA (I.D. Card data system.) Primary records management responsibilities archiving and data purging. Analyze data to make projections and identify trends used for strategic planning and departmental decision making. Supervision of technical support staff and oversight of training programs for all system users.


Bachelor’s degree and seven to ten years of relevant work experience in higher education. Master’s degree preferred. Proficient with operational, analytical, and problem-solving skills. Strong communication skills and the ability to lead in a team environment. Organizational skills are essential.

Job Specific Qualifications

Proficient with Microsoft Office, web management, multi-tasking, ability to meet deadlines, working on a team. Higher education experience working with students and parents preferred. Ability to interpret policy and procedures and make independent decisions affecting Syracuse University students. Strong data analytic skills. Experience supporting functional area in enterprise systems where system related tasks include configure set up tables that control processes, test newly developed processes and maintain upgrades; create and test functional area specifications. Proven ability to analyze functional processes, identify process improvement opportunities to streamline operations, improve quality of data/information and improve customer satisfaction. Ability to develop, maintain software packages, act as lead technology resource and technical trainer of computer systems, establish relationships with staff across the University, and effectively communicate technology concepts to users at all proficiency levels.


System administration to include manage all aspects of The Housing Director ( THD ) software including all integrated systems and third-party applications used within the department such as My College Roomie, Conference Host, CBORD /ID CARD, etc. Identifies new software functionality for HMPID and leads all technical projects. Administer HMPID system security by managing access for departmental and campus users. Analyze system issues and determine appropriate resolution for technical problems.

Business process coordination and analysis for HMPID . Analyze, establish, and implement administrative policies and business processes. Determine administrative technology needs and recommend changes to Housing Director and Auxiliary Services Director of Information Technology. Responsible for developing and maintaining a departmental manual, including procedures and reviews which ensure efficiency and effectiveness. Analyze and audit data to make recommendations impacting policies, processes, and housing occupancy. Provide periodic data quality control by reviewing, validating, and verifying data inputs in HMPID systems. Develop and maintain reports for reconciliations and trend analysis including statistical information requested by senior leadership. Maintain a working knowledge of occupancy management and relevant information systems to develop system and process protocols including University billing and financial systems, configurations, and permissions.

Supervise two technical support team members who will support the systems and technical needs of the department. Staff responsibilities include cross-training system users, auditing systems and reports, and maintaining the integrity of system data.

Training staff on all departmental systems. Coordinates and develops formalized written procedures and training documentation for each unit and functional process performed in a standardized format that is easily maintained. Plans, writes, and updates written information such as training guides as needed. Test and document new functions for training staff.

Serve as the department liaison to campus partners, including ITS, Data Systems and Auxiliary Services Business Office, to identify and analyze necessary business protocols. Facilitates software implementation meetings with project team. Effectively communicate with project team and stakeholders.

Physical Requirements Tools/Equipment Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 04/25/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

Similar jobs

Similar jobs