Director of Operations

University of North Carolina, Wilmington
North Carolina, United States
Salary Not Specified
Apr 20, 2021
Employment Type
Full Time

Posting Details

Vacancy Number


Position Title

University Program Manager

Working Title

Director of Operations

Competency Level



CHHS - Dean's Office - 31500

Primary Purpose of Organizational Unit

The College of Health and Human Services ( CHHS ) is an interdisciplinary and integrated academic unit that includes three professional schools: the School of Nursing, the School of Social Work, and the School of Health and Applied Human Sciences.

The CHHS Business Core Services Team ( BCST ) provides centralized financial, human resources, event management, facility management, systems training and support, and reporting services to all CHHS units. CHHS has a permanent operating budget of approximately $22M, approximately 175 permanent employees, and nearly 5,000 students.


CHHS - Dean's Office - 31500 College

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace

Main UNCW Campus

Brief Summary of Work for this Position

This position is part of the Business Core Services Team within UNCW’s College of Health and Human Services ( CHHS ). The Director of Operations reports to the Assistant Dean for Administration and Resource Management and manages the daily operations, events, facility management, and space planning for the college.
This individual is responsible for:
• Overseeing daily operations including facility management and all non-academic course scheduling in buildings utilized and occupied by CHHS
• Ensuring appropriate planning, execution, and reporting of events sponsored by CHHS or held in locations managed by CHHS
• Creating, prioritizing, and communicating work orders for maintenance, repairs, and minor remodeling and renovation projects
• Managing all capital asset, fixed asset, and equipment planning, tracking, and reporting for the college
• Working closely with UNCW’s office of Facilities, Information Technology Services ( ITS ), Space Planning, Environmental Health & Safety, and Enterprise Risk Management as well as working with campus partners in shared buildings
• Coordinating space management with appropriate university offices and committees
• Managing CHHS’s continuity of operations planning and the execution of the plan
• Directly supervising two coordinators and indirectly supervising up to 15 student workers

Minimum Education and Experience Requirements

  • Bachelor’s degree in business, facility management, communications or related field or equivalent combination of training and experience
  • Two years of professional experience in facility management, special event programming, or related field
  • Two years of supervisory experience
  • Strong oral and written communication skills
  • Excellent customer service skills

  • Preferred education, professional skills and experience

    Preference will be given to candidates with experience:

  • Working in higher education, especially in event/conference management or facility management
  • Working in large or complex environments with multiple stakeholder groups
  • Developing student employees
  • Providing basic support for computers, technology, and/or audio/visual equipment
  • Using space scheduling and event management software

  • Required Certifications or licensure


    Recruitment Range

    $54,000 - $66,414


    1.0 (40 hours per week)

    Months Per Year

    12 Months

    Work Days

    Monday through Friday with some weekend hours

    Work Hours

    7:30AM to 4:30PM (typically)

    Type of Position


    Anticipated Ending Date if Time-Limited

    Position Number


    Job Posting Date


    Posting Close Date


    Special Notes to Applicants

    PLEASE NOTE : This posting will close at 11:59PM on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.

    For more info/to apply visit Applications must be submitted through the online application system to be considered.

    You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.

    This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

    EEO Statement

    At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

    Eligibility for Employment

    Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

    External Link to Posting
    Applicant Documents
    Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity with UNC Wilmington (2021)?
    • UNCW Website
    • UNCW Facebook Page
    • UNCW Linkedin Page
    • UNCW Twitter Account
    • UNCW Employee Referral
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women In Higher Education
    • Other

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