Administrative Coordinator

Location
Maryland, United States
Salary
Salary Not Specified
Posted
Apr 23, 2021
Employment Level
Administrative
Employment Type
Full Time

General Summary/Purpose

TheAdministrative Coordinatorreports directly to the Administrative Manager of the Johns Hopkins University Student Health and Wellness Center (JHU SHWC) and serves as a member of the Accreditation Committee and the University Student Services Web Working Group.

This position is responsible for maintaining the credentialing and privileging of JHU Health and Well-Being (JHU SHWB) clinical staff, ensuring that all policies, documents, and procedures adhere to the standards outlined by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC) and the Johns Hopkins Health Systems (JHHS), managing and developing website content, and managing office supply inventory and purchasing as well as the health form process for incoming students.

Exercises independent judgment in the resolution of problems, prioritizing of multiple deadline-sensitive tasks, strong attention to detail and management of various database systems. Accountable for standards of service excellence; including but not limited to patient or interpersonal relations, teamwork, communication, continuous performance improvement, and self-management & accountability.

Specific Duties & Responsibilities

Credentialing (40%)

  • Processes provider credentialing applications in accordance with accreditation standards, regulatory requirements, and policies and procedures.
  • Initiates and renews malpractice coverage for clinical staff through MCIC Vermont.
  • Conducts primary source verification of all components of the application file and throughout continuity of employment at JHU SHWB.
  • Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow-up.
  • Responds to inquiries, interfaces with internal and external customers on day-to-day credentialing and privileging issues as they arise.
  • Maintains copies of current state licensure and any other required regulatory credentialing documents for all clinical staff members. Monitors license and certification expirations for clinical staff members to ensure timely renewals and monitors completion of required compliance training courses.
  • Ensures confidentiality is maintained by JHU SHWB team regarding patient/client information in accordance with HIPAA, professional and departmental standards.
  • Sets up, monitors and maintains provider information in online credentialing databases and systems.
  • Accurately and consistently prepares documentation and correspondence.
  • Serves as liaison between clinical staff and JHHS credentialing office to ensure processing of credentialing verification and issuance of clinical privileges by the date requested by the Department.
  • Assists in New Employee Orientation preparation and process.
  • Works closely with Director and Nurse Manager of JHU SHWC to ensure credentialing verification of clinical staff and grant the acceptance or revocation of privileges.
  • Accreditation (25%)

  • Coordination of accreditation on-site visits
  • Manages internal databases with sensitive and confidential information.
  • Maintains regulatory requirements for over 5,000 clinic policies and documents as outlined by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC)
  • Develops, implements, and organizes policies, procedures, and administrative workflows.
  • Works collaboratively with Executive Committee and Quality Improvement (QI) coordinator to collect, analyze, and evaluate, on a quantitative or qualitative basis, data obtained from QI studies.
  • Additional AdministrativeResponsibilities(25%)

  • Purchase and receive office supplies, maintain inventory (SAP, Amazon, Pcard)
  • Serves as liaison to process incoming health forms for Graduate programs and Post-doctoral fellows and coordinates with the Admissions Office, Office of the Registrar, and various department administrators of university to ensure full immunization compliance.
  • Assists with front desk coverage (answering phones, faxing, scanning, scheduling appointments, receiving and posting payments upon student check out).
  • Complete requests for medical records in the Medical Records Coordinator’s absence.
  • Co-manages logistics of all on-campus flu clinics.
  • Works on special projects and other assignments, as needed.
  • Website Development and maintenance and IT Support for SHWC (10%)

    • Designs, develops, and maintains content for the Student Health and Wellness Center website with updates made per the request of the Executive Committee.
    • IT support - Assists staff members with troubleshooting technical issues and resolves issues in a timely fashion or escalates service requests when necessary.
    • Coordinates additional support with JHU IT; utilizes Helpdesk application and/or medical software vendor (Pyramed Health Systems) and ensures needs are addressed appropriately and in a timely manner.
    • Oversees maintenance of technical equipment including installation and upgrading of various modules and/or systems in the administrative manager’s absence or per their request.

    Availability

  • Monday – Friday, 8:30am to 5:00pm; 37.5-hour work week,
  • Some Saturdays (~10:30a to 2:30p) and late nights (until 6:30p) each fall and spring semester,
  • Provide administrative support during some evening Flu Clinics each fall semester.
  • The administrative coordinator will work collaboratively with other SHWB departments across the University, and may spend part of their time at those locations, including East Baltimore and the Washington, DC campus.
  • Minimum Qualifications(Required)

    High School Diploma/GED.

    Three (3) years related experience

    Additional education may substitute for required experience, to the extent permitted by the JHU Equivalency Formula:30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *

    Preferred Qualifications

    Bachelor’s degree preferred.

    Special Knowledge, Skills, and Abilities

    • Impeccable attention to detail,strong written and oral communications with professional attitude
    • Team-oriented, accountable, conscientious Proactive and resourceful problem-solver;independence required with majority of workload.
    • Anticipates the needs of others and adapts to a range of work styles.
    • Ability to prioritize workload and manage multiple tasks and projects in parallel.
    • Familiar with Social media
    • Advanced computer skills and demonstrated ability with office desktop technology, including proficiency in Microsoft Office suite, SharePoint, and SAP
    • Experience in accurate data analysis and critical thinking
    • Demonstrated skills in customer service
    • Experience working in support of medical professionals in a clinical and/or academic environment is strongly desired.

    Classified Title:Administrative Coordinator
    Working Title: Administrative Coordinator
    Role/Level/Range: ATO 37.5/02/OE
    Starting Salary Range:$33,969 - $46,693 /Commensurate with Experience
    Employee group: Full Time
    Schedule:Monday - Friday, 8:30 am - 5:00 pm/ 37.50 hrs per week
    Exempt Status: Non-Exempt
    Location:01-MD:Homewood Campus
    Department name: 10001410-Student Health and Wellness Center
    Personnel area: University Student Services

    The successful candidate(s) for this position will be subject to a pre-employment background check.

    If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

    The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

    During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

    The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

    Equal Opportunity Employer
    Note: Job Postings are updated daily and remain online until filled.

    EEO is the Law
    Learn more:
    https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

    Homewood Campus


    The successful candidate(s) for this position will be subject to a pre-employment background check.

    If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

    The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

    During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

    The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

    Equal Opportunity Employer
    Note: Job Postings are updated daily and remain online until filled.

    EEO is the Law
    Learn more:
    https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
    Important legal information
    http://hrnt.jhu.edu/legal.cfm

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