Program Assistant - Transitional Studies (Non-Permanent)

Washington, United States
Salary Not Specified
Apr 23, 2021
Employment Type
Full Time


Columbia Basin College ("CBC" or the "College") seeks a Non-Permanent Program Assistant who supports the Transitional Studies programs and students which includes Adult Basic Education, High School Completion, High School Equivalency, Soar to Success and English Language Acquisition. This position will be supervised by the Director for Transitional Studies Operations.
This position is open until filled. First consideration will be given to applicants whose complete application has been received by May 3, 2021 @ 11:59 PM Pacific Time.

Primary Responsibilities

  • Serve as primary contact for Transitional Studies students requiring assistance in PeopleSoft navigation after go-live;
  • Assist prospective Transitional Studies students in registration and enrollment activities in PeopleSoft system after go-live;
  • Assist in composing correspondence and printed materials related to program policies, procedures and operations;
  • Schedule appointments for student intake, testing and orientations;
  • Establish and maintain physical and electronic records and files; record statistical information; use spreadsheet and database software to work with records;
  • Administer and proctor standardized tests to students using the Comprehensive Adult Student Assessment Systems ("CASAS") e-tests program and Test of Adult Basic English ("TABE"); score and record scores in program database for further analysis;
  • Utilize Washington Adult Basic Education Reporting Systems (“WABERS”) for data entry and verification as well as using it to prepare reports of student data;
  • Receive, catalog and maintain inventory of standardized testing supplies in a secure location as required by the State Board of Community and Technical Colleges;
  • Receive and maintain inventory; and
  • Perform other duties as assigned.

Required Qualifications

  • High school diploma or equivalent; and
  • Two (2) years of experience providing clerical assistance.

Preferred Qualifications:

  • Associate’s degree from an institutionally accredited college or university;
  • Work experience assisting non-native English speakers.

Skills & Abilities

Analytical Skills : Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data;

Computer Skills : High level of proficiency in Microsoft Office Suite, Windows file management, and information databases; operate personal computer with general understanding of application software; ability to learn office and College-specific software;

Customer Service Skills : Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Interpersonal Skills : Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things;

Oral Communication : Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings;

Professionalism : Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;

Quality : Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality;

Quantity : Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly;

Technical Skills : Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others; and

Written Communication : Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information.


This position is a full-time, overtime-eligible, classified staff position. This is a non-permanent position with employment up to 18 months. The typical work hours for this position are Monday through Thursday from 10:00 a.m. to 7:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available July 1, 2021.


Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, Analytical Skills, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).


In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.


The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.


While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.


Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.


This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.

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