Financial Aid Receptionist

Illinois, United States
Salary Not Specified
Apr 26, 2021
Employment Type
Full Time

Aurora University seeks talented staff and administrators who are passionate about supporting an inclusive community dedicated to the transformative power of learning.

Position Purpose: Financial Aid Receptionist supports learning by welcoming and providing information to guests in the Office of Financial Aid.

Core Competencies:

  • Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
  • Upholds the Mission Statement:Aurora University an inclusive community dedicated to the transformative power of learning.
  • Handles all information with tact and discretion and recognizes the confidential nature of university business.
  • Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

  • Essential Job Functions:

  • Provides customer service to financial aid guests by answering and directing phone calls, monitoring financial aid email for appointment and scheduling requests, and greeting visitors.
  • Handles confidential information with tact and discretion.
  • Scan financial aid documents into OnBase storage system.
  • Participates in financial aid and other recruitment events as required.

  • Essential Job Requirements:


    • High School diploma. Some college preferred (Associate or Bachelor degree).


    • One to three years’ experience providing customer service, preferably in higher education.


    • Strong verbal and written communication skills are essential.
    • Ability to manage multiple responsibilities, in a fast-paced work environment, with a high degree of independent organization, communication, and ethical practice.
    • Professionalism, maturity and discretion are critical in order to handle sensitive and confidential information.
    • Ability to interact with a diverse group of faculty, staff, students and parents; and develop strong working relations with colleagues, staff, administrators.
    • Strong proficiency with Microsoft Office applications. Able to learn/utilize other software applications as needed.

    Physical Requirements:

    • Ability to move about campus, and spend long periods of time at a computer work station.

    Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission. Please send resume with cover letter and contact information for three references including name, telephone and email address.

    Apply to:

    Aurora University
    Human Resources
    347 South Gladstone Ave
    Aurora, IL 60506
    630-844-5650 - fax - email

    Aurora University is an Equal Opportunity Employer.

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