College Transition Specialist - CASE

Requisition ID: req3153

Job Title: College Transition Specialist - CASE

Department: Enrollment Mgmt & Student Svcs

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $19.26

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

This role is the first-stop omnibus for admission and student services to new students in a complex and diverse learning environment. Individuals in this role are responsible for providing new student support and coaching. This includes, but is not limited to: College readiness support (Placement test, career assessments, Prior Learning Assessment (PLA), online learning, etc.); academic coaching & learning support, and participation in campus-wide events such as New Student Programs.

Core Competencies

Professionalism, Adaptability, Valuing Differences, Managing Work, Continuous Learning, Work Standards, Continuous Improvement, Coaching, Customer/Student/Employee Focus, Resolving Conflict, Collaboration, Quality Orientation, Communication, Decision Making

ESSENTIAL JOB FUNCTIONS

STUDENT ADVISING & SUPPORT

Contributes and participates in the planning, development, and implementation of recruitment and advising activities designed to attract and enroll new students. Works autonomously on projects and events overseen by leadership in New Student Programs. Provides assistance and support for students throughout the admission and enrollment process. Creates and reviews information regarding career opportunities, program of study, placement, orientation and financial aid. Independently develops materials that aid in the support and assistance of transitioning and advising students. Provides guidance, coaching, and advising on issues that will impact their placement, enrollment, financial assistance including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process.

Serves as a primary facilitator of new student programs (including New Student Workshops, New Student Orientation, and Online Orientation) by autonomously designing and developing engaging presentations, first semester course recommendations, financial aid support, and general support to new students and their families. Creates, produces, and presents professional, engaging, and motivational presentations using the latest technology to a wide variety of audiences providing information about the College and opportunities for students. Integrate and explain policies and procedures of all areas of enrollment services and other closely related areas to all new students. Anticipates students' needs by considering all aspects of the enrollment cycle. Supports and contributes to on-campus visits, providing campus tours, special event programming, and other internal and external recruitment activities.

Provides outreach and follow-up support via written and phone communications. Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements. Assists students in understanding their financial obligations and educating them on how Columbus State Community College, federal, state and third party resources can provide assistance. Utilizes critical thinking, problem solving and experience with student issues to be proactive in addressing potential student concerns, identifying potential barriers within the student enrollment process and initiating steps resulting in resolution. Makes appropriate referrals to faculty, advisors, counselors, program coordinators, student service areas, or other resources as needed. Assist with other Enrollment and Student Service areas as needed/assigned.

CUSTOMER SERVICE

Communicate with students regarding the assessment/course placement/testing process and procedures in-person, via phone, e-mail and other electronic means. Collaborates closely with key Columbus State departments including the Academic Affairs, Admissions, College Testing Services, Student Central, Enrollment Services Operations, and Disability Services to assure effective student enrollment matriculation.

CLERICAL

Completes and maintains required documentation; Keeps accurate records. Maintains confidentiality of student files and other sensitive subject matter.

DIVERSITY, EQUITY, & INCLUSION

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES

Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. Hours include Monday, Tuesday 8am-5pm; Wednesday, Thursday rotation of 8am-5pm and 9:30am6:30pm; Friday 8am-4:30pm as well as occasional evenings and Saturdays required based on operation need. Regular, predictable, and punctual attendance is required. Other duties as required.

PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly sits, but may stand and walk for extended periods of time. Employee converses verbally or manually with others in person and by telephone. Employee occasionally reaches with hands or arms, climbs or balances and stoops,
kneels, crouches or crawls. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts or exerts force of up to 10 pounds when moving files, boxes and other materials.

WORKING CONDITIONS

Typical office environment.

Knowledge, Skills and Abilities:

Knowledge of: college student development; academic assessment and advising practices; college and career readiness; Federal Financial Aid regulations and documentation; federal immigration regulations; international document verification; cultural diversity; college and community resources; management and
leadership practices in higher education.

Skill in: problem solving; attention to detail; maintaining documentation and records; verbal and written communications; maintaining good public relations; customer service; operating general office equipment; general typing; application of job software programs and applications, and standard office practices and
procedures; interpreting and implementing federal, state and common policies and procedures.

Ability to: effectively work with persons of varying cultures and backgrounds; work independently; navigate complex and multifaceted institutions/organizations; demonstrating initiative; create visually appealing and informative materials and presentations; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; actively listen and provide empathetic support; demonstrate flexibility; exhibit a pleasant telephone manner; answer routine inquires; maintain confidential and sensitive information; maintain accurate and complete work records; planning, scheduling and
organization work.

Minimum Qualifications:

Bachelor's degree in a related field; one to two (1-2) years of experience in education, social work, customer service, or other related fields. Applicant must possess strong interpersonal and communication skills, ability and willingness to work collaboratively. Attention to detail and the ability to follow through with assisting the student. Commitment to the students' success and student-centered education. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). An appropriate combination of education, training, coursework and experience may qualify a candidate.

Additional Information: Please include a cover letter detailing how your qualifications align with the needs of the position.