Student Services Manager

Oregon, United States
Salary Not specified
Apr 23, 2021
Employment Level
Employment Type
Full Time

Student Services Manager

Job no: 527368
Work type: Officer of Administration
Location: Eugene, OR
Categories: Academic Advising/Support, Administrative/Professional, Architecture/Art/Design

Department: School of Architecture & Environment
Appointment Type and Duration: Regular, Ongoing
Salary: Position starts at $52,000
Compensation Band: OS-OA05-Fiscal Year 2020-2021
FTE: 1.0

Application Review Begins
May 14th, 2021; position open until filled

Special Instructions to Applicants
Please provide a current resume, a one-page letter of interest, and a document in Word or PDF form with responses to the following prompts:

1. This position, while working within an academic support environment, is student-focused and largely student-facing in a demanding and complex academic and professional training environment. The committee would like you to share your advising philosophy. In no more than 500 words, this statement should tell the committee:
a. why you are (or want to be) an academic advisor,
b. how you make (or would make) a difference in the lives of students and colleagues, and
c. How do you ensure your students, particularly those traditionally underrepresented in higher education, feel seen, understood, appreciated, and important?

Department Summary
The School of Architecture and Environment provides accredited professional (leading to licensure or certification) and post-professional education for architects, interior architects, landscape architects and historic preservationists through 12 degree programs and post-professional research-based degrees: Bachelor of Architecture, Masters of Arch. Track I & II, Ph.D. Sustainability, Bachelor of Interior Architecture, Masters of Iarc. Track I & II, Bachelor of Landscape Architecture, Masters of Landscape Architecture, Ph.D. Landscape Architecture, Minor in Historic Preservation, and Master of Science in Historic Preservation. Many of these professional programs are accredited. The School has 47 permanent faculty, approximately 700 students, as well as an office staff of one Office Specialist 2, three 1.0 FTE Administrative Program Assistants and four 1.0 FTE Officer of Administration positions in Eugene and Portland. In addition, 50-60 Pro Tempore professors are hired per year and 60-70 Graduate Employees/Research Fellowships, as well as 8-10 student assistants.

Position Summary
The Student Services Manager (SSM) reports to the Business Operations Manager in the School of Architecture and Environment (SAE) but takes daily work from the Director of the School of Architecture & Environment in support of the school's academic mission. The SSM provides academic advising services to a diverse population of undergraduate and graduate students pursuing degrees in architecture, interior architecture, and landscape architecture on the Eugene campus, and works in close coordination with advising staff on the Portland campus as well as the Heads of the Departments, Directors of Graduate Studies, and the Portland Program Director, providing information on student experience and supporting academic program delivery across all units.

The SSM's responsibilities include the supervision of one classified staff member. This classified staff member coordinates student enrollment, course delivery planning, and data reporting for supported departments.

The SSM position includes providing small group and individual advising meetings as well as meeting with prospective students and their families, utilizing technology to communicate with students, and onboarding of incoming graduate students.

The SSM also plays an active role in the daily functions of the SAE office. This is a fast-paced, customer-focused office that serves 800+ architecture, interior architecture, landscape architecture and historic preservation degree students as well as many prospective students. The SSM plays a key role in school and university functions pertaining to SAE students, working with the School administrative team that collaborates to plan and administer all advising, recruiting, and outreach events and programs. These include, but are not limited to, university recruitment events such as Duck Days and information sessions, orientation events such as IntroDucktion sessions, and evaluating student records to confirm graduation requirements.

The SSM holds an integral role in representing students and the needs of the school on college and university-wide committees. The SSM works with faculty and staff from a variety of offices within the College of Design and across the University campus including the Registrar's Office, Financial Aid, school offices, PODS, Office of Multicultural Academic Support, Academic Learning Services, Athletic Advising Services, Office of Academic Advising and Student Services, Admissions, and International Affairs. The SSM collaborates with the administrative team to maintain and update the school website and assists in utilizing electronic/social media to creatively and effectively communicate with students, faculty, and external constituencies and facilitate processes with students.

The successful candidate for this position will share in the commitment to meet the needs of students through innovative, high quality, and efficient delivery of advising services. This position requires a strong commitment to serving the needs of students and working collaboratively in a collegial, supportive environment.

Minimum Requirements
  • Bachelor's degree
  • One year of professional work experience in advising, counseling, mentoring, customer service, or related work environment - experience should include one-on-one interaction with others for the purpose of accurately and effectively conveying information and/or providing guidance

    Professional Competencies
  • Strong customer service orientation
  • Excellent oral and written communication skills
  • Excellent time management and organization skills
  • Excellent public speaking and presentation skills
  • Proficiency with Microsoft Office Suite with an aptitude for mastering new software packages when needed
  • Ability to meet deadlines and manage multiple projects concurrently
  • Demonstrated ability to work independently as well as in a team environment
  • Ability to maintain confidentiality and professionalism at all times, including an understanding of FERPA and other regulations that guide interactions with students and colleagues

    Preferred Qualifications
  • Master's degree in counseling, student services, higher education, academic administration, or a related field
  • Working knowledge of architecture, interior architecture, landscape architecture or related field
  • Project management experience
  • Knowledge of Banner or similar student database program
  • Significant and relevant experience in higher education
  • Knowledge of student development theory as it relates to academic advising
  • Experience evaluating academic transcripts

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit


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